- Created the end-to-end customer experience for ~4,000 annual customers representing $1.1M in annual revenue- Increased net-new sales and average customer spend by enabling reps to upsell and by expanding into a new market, resulting in $36,000+ additional revenue per year- Consistently achieved CSAT scores of 97.4%+ by integrating customer feedback into daily processes for a team of 13 and resolving customer escalations- Researched SaaS solutions, prepared and presented to key decision makers to advocate for budget; ultimately secured over $10k in budget- Spearheaded the implementation and rollout of a new SaaS solution, led internal enablement and cut average time to go-live by 50%- Led hiring and onboarding of all employees, increasing revenue by 30% within 3 months- Designed onboarding success plan for new employees that increased time to readiness by 3 weeks- Digitized a previously manual inventory process and drove the adoption of Google Sheets, which enabled better forecasting, reduced average monthly spending by 15%, and reduced lost revenue from approx. $1K per quarter to $0- Conducted weekly business reviews with General Manager; synthesized data, presented progress towards KPIs, highlighted team wins and identified risks and opportunities

- Created and owned weekly email newsletter program communicating with 100,000+ voters using Fireside CRM software- Increased click rates by 20% in 3 months by analyzing performance data to optimize engagement strategies- Identified desired outcomes and aligned on daily, weekly, and monthly success plans, incorporating input from multiple stakeholders (Chief of Staff, Communications Director, Legislative Staff, Community Outreach Staff, and constituents)

- Implemented media monitoring software, Critical Mention, and trained 10+ interns to adopt it, saving 40 hours/month of staff time on media monitoring reporting- Produced social media content for weekly review with leadership and the Senator; grew social media following by 20% by managing the production of targeted, audience-driven posts

- Project managed 60+ high-stakes press releases each month; ensured adherence to tight deadlines and short turnaround times- Utilized Mailchimp to build segmented outreach lists and design content for scaled communication campaigns

- Nurtured relationships with 15 media partners, resulting in increased press coverage