Olivia Chow Email & Phone Number

San Francisco, Ca, Us

• Conduct Account Health Checks to ensure clients are maximizing the value of DocuSign products and maintaining high levels of product adoption• Collaborate with Customer Success Account Managers (CSAMs) to design and deliverwebinar sessions, driving user education and product awareness at scale• Triage and diagnose barriers to adoption, resolving technical, operational, or product-related issues to optimize client workflows and increase adoption rates• Lead Risk Assessment Analysis to identify potential obstacles to adoption and develop strategies to mitigate risks, ensuring a smooth client experience

San Francisco, Ca, Us

• Provide professional guidance and support to customers by leveraging DocuSign's products for the advancement of business objectives• Utilize Salesforce CRM to manage customer interactions, ensuring timely and accurate responses to various inquiries• Collaborate with cross-functional teams, including Sales, Finance, and Product Development to facilitate swift and effective resolution for the customer• Promptly escalate issues requiring specialized skills, while leveraging knowledge of the DocuSign Agreement Cloud to offer proactive resolutions and recommendations

San Francisco, California, Us

• Manage and maintain the Finance Operations pipeline by funding over 100 automotive loans daily • Build relationships between bank partners and customers to facilitate timely and efficient loan repayment• Analyze loan approvals to ensure accurate application of relevant terms and conditions• Develop and execute innovative procedures aimed at accelerating the loan funding process

San Diego, Ca, Us

• Audit 200+ loan documents daily within SFTP database to ensure accuracy and completion• Effectively collaborate with programmers to develop and enhance automated verification processes • Leverage Excel, including VLOOKUP and formulas, to audit loan data for adherence to company standards• Generate data reports and consistently meet deadlines to ensure timely delivery

San Diego, Ca, Us

• Locate and correct data entry errors within billing summary and report them to supervisors • Cross-reference documents from Costco warehouses against information provided by company database • Compile, sort, and verify over 500 warehouse documents per week to ensure accurate input of data points to the EventLink Database

Coraopolis, Pa, Us

• Greet customers and promote products on the floor and at the register while also answering ad-hoc questions and requests to ensure a positive customer experience • Relay company policy and answer high-volume phone calls while simultaneously assisting customers during peak hours by prioritizing customer’s needs • Consistently exceed the company's loyalty membership registration goals

• Answer high volume calls while simultaneously responding to email inquiries to ensure accurate communication of campus policy, membership pricing, etc.• Entered student data into Sacramento State database in an accurate and efficient manner• Reviewed student demographic spreadsheets provided by department heads to assist with marketing and outreach decision making

Bachelor Degree, Health Communication

Associate Degree, Communication, General