Olivia Chow

Olivia Chow Email and Phone Number

Scaled Adoption Manager at Docusign @ Docusign
Olivia Chow's Location
San Diego, California, United States, United States
Olivia Chow's Contact Details

Olivia Chow work email

Olivia Chow personal email

n/a
About Olivia Chow

Experienced professional with a diverse background in account services, loan funding, and document verification. Demonstrates adaptability, self-motivation, and the ability to work independently while excelling in collaborative environments. Skilled in managing customer interactions, processing high volumes of agreements, and auditing various documents with precision and accuracy. Proficient in Salesforce CRM and Microsoft Office Suite, with strong organization skills that allow for effective multitasking and prioritization of daily workloads. Highly analytical with the proven ability to assess risks, solve complex problems, and drive operational efficiency. Exceptional written and verbal communication skills and unwavering attention to detail make me a flexible, professional, and well-spoken candidate ready to contribute to any role.

Olivia Chow's Current Company Details
Docusign

Docusign

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Scaled Adoption Manager at Docusign
Olivia Chow Work Experience Details
  • Docusign
    Scaled Adoption Manager
    Docusign Sep 2024 - Present
    San Francisco, Ca, Us
    • Conduct Account Health Checks to ensure clients are maximizing the value of DocuSign products and maintaining high levels of product adoption• Collaborate with Customer Success Account Managers (CSAMs) to design and deliverwebinar sessions, driving user education and product awareness at scale• Triage and diagnose barriers to adoption, resolving technical, operational, or product-related issues to optimize client workflows and increase adoption rates• Lead Risk Assessment Analysis to identify potential obstacles to adoption and develop strategies to mitigate risks, ensuring a smooth client experience
  • Docusign
    Account Services Expert
    Docusign 2022 - Sep 2024
    San Francisco, Ca, Us
    • Provide professional guidance and support to customers by leveraging DocuSign's products for the advancement of business objectives• Utilize Salesforce CRM to manage customer interactions, ensuring timely and accurate responses to various inquiries• Collaborate with cross-functional teams, including Sales, Finance, and Product Development to facilitate swift and effective resolution for the customer• Promptly escalate issues requiring specialized skills, while leveraging knowledge of the DocuSign Agreement Cloud to offer proactive resolutions and recommendations
  • Shift
    Loan Funding Specialist
    Shift 2021 - 2022
    San Francisco, California, Us
    • Manage and maintain the Finance Operations pipeline by funding over 100 automotive loans daily • Build relationships between bank partners and customers to facilitate timely and efficient loan repayment• Analyze loan approvals to ensure accurate application of relevant terms and conditions• Develop and execute innovative procedures aimed at accelerating the loan funding process
  • Vervent
    Verification Specialist
    Vervent 2020 - 2021
    San Diego, Ca, Us
    • Audit 200+ loan documents daily within SFTP database to ensure accuracy and completion• Effectively collaborate with programmers to develop and enhance automated verification processes • Leverage Excel, including VLOOKUP and formulas, to audit loan data for adherence to company standards• Generate data reports and consistently meet deadlines to ensure timely delivery
  • Club Demonstration Services
    Data Entry Specialist
    Club Demonstration Services 2019 - 2020
    San Diego, Ca, Us
    • Locate and correct data entry errors within billing summary and report them to supervisors • Cross-reference documents from Costco warehouses against information provided by company database • Compile, sort, and verify over 500 warehouse documents per week to ensure accurate input of data points to the EventLink Database
  • Dick'S Sporting Goods
    Sales Floor Associate
    Dick'S Sporting Goods 2017 - 2018
    Coraopolis, Pa, Us
    • Greet customers and promote products on the floor and at the register while also answering ad-hoc questions and requests to ensure a positive customer experience • Relay company policy and answer high-volume phone calls while simultaneously assisting customers during peak hours by prioritizing customer’s needs • Consistently exceed the company's loyalty membership registration goals
  • The Well At Sac State
    Front Desk Assistant
    The Well At Sac State 2015 - 2016
    • Answer high volume calls while simultaneously responding to email inquiries to ensure accurate communication of campus policy, membership pricing, etc.• Entered student data into Sacramento State database in an accurate and efficient manner• Reviewed student demographic spreadsheets provided by department heads to assist with marketing and outreach decision making

Olivia Chow Education Details

  • San Diego State University
    San Diego State University
    Health Communication
  • San Diego Mesa College
    San Diego Mesa College
    General

Frequently Asked Questions about Olivia Chow

What company does Olivia Chow work for?

Olivia Chow works for Docusign

What is Olivia Chow's role at the current company?

Olivia Chow's current role is Scaled Adoption Manager at Docusign.

What is Olivia Chow's email address?

Olivia Chow's email address is ol****@****ign.com

What schools did Olivia Chow attend?

Olivia Chow attended San Diego State University, San Diego Mesa College.

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