Olivia Oberkirch Email & Phone Number

- Oversee the implementation and management of all learner and partner content across all products, ensuring accuracy and relevance.- Supervise a team of Content Specialists, providing guidance, training, and direction of day-to-day tasks in Jira to ensure efficient content management.- Lead the development and validation of content processes, ensuring that content meets quality standards and aligns with organizational goals.- Establish a regular cadence for reviewing and updating content to maintain accuracy, accessibility, and relevance, considering academic start dates and enrollment periods.- Streamline workflows and processes to optimize speed-to-launch by removing roadblocks and reducing content creation and implementation time.- Leverage expertise in Digital Asset Management, Drupal, taxonomy, and modern content formats to enhance content management practices.- Foster strong relationships with stakeholders by understanding their needs, providing solutions, and ensuring quality and satisfaction.

- Assisted in the writing of learning option detail page content, and recategorized 1,700+ learning options.- Diligently managed and maintained clear documentation of content models, templates and source technical content. - Supported the content writing of new learner marketing assets, including, but not limited to, emails, social media posts, graphics, marketing campaigns and flyers. - Synthesized overarching Strategic Enterprise Education program design to create end-to-end learner experience content. - Conducted secondary research and created career-focused Resource Center articles.- Supported the content creation for career education paths from awareness to requesting information.- Edited and proofread long-form marketing assets and research reports.

Flower Mound

- Provided delightful customer experience through emails, text messages and phone calls.- Generated outbound text, call or email communications to proactively address customer issues or needs before they happened.- Monitored service bookings, helped our merchants and service providers resolve issues, led training sessions and ensured timely completion of services.

Flower Mound

- Maximized the amount of customers seen in the store through regular communication with multidisciplinary team members, as well as clear communication with customers.- Demonstrated a strong ability to multi-task at a fast pace while keeping focused and calm, and always keeping the customer’s positive experience in mind.

Flower Mound

- Managed up-sells with existing members (Examples: Signing up users for swimming lessons, camp sessions, yoga workshops, etc.). - Designed and ran retention programs and earned retention bonus multiple times (50% retention or better each month).- Managed customer interactions (members and guests), including checking people in, converting guest passes into the member management system, fielding calls and organizing/resetting the facility at the end of the shift.