Provide support and coordination of activities for a group of Division Managers. Project Administration. Prepare billing statements, waivers, retentions, labor and billing journals. Review and analyze receivables and aging reports with the Division Manager in order to pursue collections. Act as a liaison between managers and other departments and customers.

-Observe employee/customer sales interactions daily and provide on the spot feedback to ensure store employees are following selling process-Engage in weekly one on one coaching sessions with the Sales Associate to provide positive and constructive feedback and documentation-Responsible for fully staffing store to pre-determined headcount -Actively recruit “talent” to work within the store while leading in the initial interviews for all sales associates-Lead the Sales Associates by example to meet/exceed the sales metrics according to the scorecard-Maintain store hours and write an effective schedule to meet the demands of the business -Maintain petty cash and make daily bank deposits.-Ensure that Sales Associates are trained, knowledgeable and able to provide excellent customer service-Responsible to maintain store merchandising requirements and guidelines

Responsible for the quality and compliance of Medical Affairs sponsored study documents and create/design a Medical Affairs structure within the MAGIC system (validated document management system) in order to mitigate risks associated with lack of control of the Medical Affairs study management process. • Focused on data quality and compliance by verifying approved standards.• Migrated documents that have been verified from SharePoint into MAGIC.• Provided status of migration through weekly reporting. • Suggested and created a remediation plan for documents that were not in compliance.• Managed project for migration.• Assessed quality of information based on defined standards. • Maintained project timeline and project activities.

Manage and coordinate commitments from Global IT Quality and Compliance Team. Develop metrics, organization, tracking commitments on projects and resource planning that involve validated projects (quality), and other projects that are focused around audits (Compliance).• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.• Ensure compliance between business strategies and technology directions. • Develops business relationships and integrates activities with other IT departments to ensure successful implementation and support of project efforts.• Develop functional requirements documentation to describe desired functionality. • Develop clear, user-centric user stories, process diagrams, and wire frames to clarify the desired solutions. • Support software testing and the QA team to ensure business requirements are fully satisfied.• Serving as a liaison between the business community and the IT organization in order to provide quality technical solutions to meet user needs.• Plan and manage the testing and implementation of new releases.• Develop system training materials and conduct user training.

Abbott Laboratories is a leading global health care company. Part of the SAP Deployment Team charged with implementing Wave 3 of Symphony Project, moving the SAP solution from Site Readiness to the business, for Brazil and Singapore divisions. • Coordinated and managed efforts between groups, planning and driving project tasks to bring the sites up onto the new Enterprise ERP platform.• Determined key activities for Cutover• Sequencing and duration of activities• Determine resources performing activities• Managed resources and logistics planning during Cutover and Hypercare• Participated in contingency planning.• Coordinated daily debrief meetings.• Recorded and reported issues and set up mitigation steps.• Acted as liaison among stakeholders

The National Board of Osteopathic Medical Examiners is the leading assessment organization for the osteopathic medical profession. The project is Test Publishing Work Study.The purpose of the project is to document a work process used to publish tests. A work study to document the end to end activity of publishing high-stakes exam content from an in-house database (Oracle 11G) to external testing vendors (Prometric and Internet Testing Systems). Application analysis of in-house developed systems that are used to accomplish test publishing which include VB scripts in Microsoft Office applications (Word, Excel), Python Scripting, SQL loader, DOS batch files, and other methods.

April – July 2012 – TEKsystems – Baxter Healthcare Corporation – Round Lake, Illinois BSA/Project CoordinatorCoordinated, planned and set direction for Baxter’s Product Data and Document Management Strategy. Established the conceptual architecture and rules of engagement required to support product information, including data. Served as the point of contact within IT across a number of teams. Jointly developed business operations approach, high level value case and roadmap for the deployment, support, and servicing of the Smart Device environment. • Requested and reviewed existing system and process documentation.• Drove project plan and activities• Documented interfaces/hand-offs• Facilitated sessions to determine cost of inefficiencies• Identified improvement opportunities• Documented initial hypothesis• Defined future state system blueprint (near-term; long-term)• Identified process improvements• Determined high-level impacts and benefits• Coordinated with team to identify work required to achieve future state• Created value case appropriate for investment justification• Created actionable roadmap• Determined and managed priorities, timelines and schedules.• Interacted regularly with customers to understand their business and to anticipate the needed IAT skills/services.

•As a Business Office Administrator, managed a wide range of support activities for Astella’s Management Global Information and Correspondence System (MAGIC).•Loading, registering and finalizing protocols, statistical analysis plans, clinical study reports, briefing documents, etc., into MAGIC.•Migrated electronic submissions from OSI into MAGIC.•Created and maintained MAGIC users accounts, authors references and reviewers lists.•Provided technical support and assisted with troubleshooting of system issues.•Acted as liaison between end-users in the U.S. and system technical analysts in Japan.•Developed training modules and developed processes for referencing, reviewing and approval of training materials and records.•Trained end-users and provided post-training technical support and consultation.

Provided Customer Relationship Management, (CRM), services for Astellas Pharma. Deployed Capgemini governance model and IT processes and customized to client’s needs, business goals and priorities. Created open communication with the client and focused on developing a standard process across a portfolio of applications. Analyzed help desk tickets and met with resolver groups to verify status and progress. Focused and refined the standard process across Capgemini support teams to meet and report on open tickets and user issues. Created trend reports on help desk tickets: ticket priority; “assign to” group; response and fix time; recurring technical issues. Set up statistical reports to allow for analysis and improvement strategies. Streamlined response methods and ticket escalation processes.

Ensured new processes and forms were communicated to and understood by the Strategic Technology Planning and Portfolio Managers. Partnered with internal business clients (Human Resources, Legal, Corporate Services, Communications and Corporate Affairs) to ensure execution of business plans. Collected feedback from clients related to meeting bank technology standards in terms of cost effectiveness and timeliness of projects implementation. • Provided validation reports upon request, in standard or ad-hoc form ,with a same-day turnaround. • Ensured appropriate allocation of resources, local, offshore and global on projects• Provided weekly status reports for analysts’ requirements• Maintained and updated Business Continuity plan for Strategic Technology Planning/Portfolio Managers group.

Ensured accurate and confidential handling of all International documentation, including performance appraisals, salary information and paperwork handled by Executive Senior Vice President (ESVP). Managed lower level administrative assistants.• Liaison between ESVP and direct reports• Acted as a liaison for all ongoing activities, such as international conferences, vendor meetings, planning sessions, and events or meetings requiring special and/or ongoing coordination. Collaborated with other departments or contacts to ensure the pinpoint coordination of these functions. • Coordinated responses to status reports and other requests for department information and/or special projects.• Received, approved and processed vendors invoices.• Coordinated and attended monthly staff meetings.• Interviewed, hired, trained and managed departmental administrative assistants• Prepared PowerPoint presentations for meetings.• Coordinated departmental travel arrangements.