Olivia Pappas, Mha Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

- Calendar maintenance, including the scheduling of meetings and the timely handling of calendar conflicts for Chair of Department and Senior Administrative Director.- Coordinates donor visits and events as well as educational events for the greater Palliative Care community.- Manages departmental projects to rollout new initiatives and enhancements. - Maintain Departmental webpages on intranet.- Answering phones and checking voicemail, triaging calls to appropriate offices.- Faxing, copying, scanning and other document maintenance.- Organizing local, national, and international travel.- Meeting preparation, including minute documentation and dissemination.- Managing monthly credit card consolidation.- Creating and distributing a monthly department newsletter.- Planning and providing day of support for large department functions including the holiday party, fellows graduation, summer picnic, and institute wide lectures.- Planning orientation and onboarding for Research Fellows.- Scheduling patients and triaging phone calls to ensure prompt and appropriate care.

Greater Boston Area

In this role, I am responsible for the following tasks:• Provide administrative support for the Intensive Clinical Program for 48 people bi-weekly. Coordinated flights and lodging, scheduled appointments, ordered food, and process patient reimbursements.• Planned weekend activities for 48 program participants to include various bonding, relaxation and stress reduction activities. Activities often require transportation, lodging, and meals.• Maintained relationships with 16 vendors of a variety of backgrounds to ensure excellent service and timely payments.• Worked collaboratively to expand the Intensive Clinical program from 20 patients every three weeks to 48 patients every two weeks.• Managed clinical calendars for four Clinical Directors.• Managed the daily clinical schedules of five Patient Service Coordinators• Managed clinical calendars for 30 providers including creating and blocking Epic template schedules• Managed the workflows of the front desk to include answering phones, checking in patients, scheduling appointments, refilling prescriptions, checking insurance, and welcoming patients. • Maintain weekly agendas for multiple meetings including note taking, monthly calendars for medical coverage and outpatient groups, and weekly mentoring sessions with five employees.• Order office supplies, maintain inventory, and ensure support of the clinical process and patient needs.• Work collaboratively with Partners and patients to resolve patient billing issues• Facilitate new staff onboarding• Triage issues that arise in the daily workflow

Greater Boston Area

Home Base, a partnership of the Red Sox Foundation and Massachusetts General Hospital program is a multi-faceted facility working to heal the "Invisible Wounds of War" in Veterans, Service Members, and their families through world-class care, education, research, and wellness based programs. At Home Base, I work on the Social Work Team as a Resource Specialist in which I am responsible for the following:- Travel plans for 20 Veterans and their family members to come to Boston from across the country for care. These arrangements are made every two weeks.- Coordinating with the local hotel to prepare lodging for the Veterans and their families coming in.- Completing applications every two-weeks to another organization to fund the hotel rooms.- Finding resources across the country in a variety of matters including housing, food, social activities, medical and mental health care, insurance, wellness programs, government benefits, education, jobs, and others.- Attending rounds, admissions and clinical operations meetings for both the Outpatient and Intensive Clinical Programs, educational trainings within and outside of Home Base, all-staff and case conference meetings.- Completing family follow-up calls one month after the families complete their portion of our Intensive Clinical program and find any other resources they are requesting.- Sitting on multiple Veteran Collaborative committees across the state of Massachusetts.- Attending weekly supervision meetings.- Attending Resource Fairs across New England.- Creating a Resource Data Base for use across the program.- Creating a bi-weekly newsletter sent to the Social Work and Veteran Outreach team emphasizing new relationships with organizations as well as community events our patients may be interested in attending.- Register all family members with Patient Registration.

Greater Boston Area

The Jesuit Volunteer Corps is a yearlong program in which I am serving in Boston, Massachusetts. The mission of JVC: aspiring to create a more just and hopeful world, the Jesuit Volunteer Corps engages passionate young people in vital service within poor communities, fostering their growth as leaders committed to faith in action. At Home Base, a Red Sox Foundation and Massachusetts General Hospital Program, I am working as a Family Outreach Coordinator responsible for:- planning and executing monthly Adventure Series Events, aimed to connect military families, for 30-215 people. This includes creating new events, maintaining current events, coordinating logistics for events, and acting as the point of contact for all interested parties.- Serving as liaison between the Home Base Program and military and community organizations and especially individual military connected families and veterans. - Work collaboratively with Home Base Veteran Outreach Coordinators and larger clinical team to recruit and welcome families to participate in clinical care options at the Home Base clinic. - Attending and taking notes at weekly Outreach Meeting. After the meeting, typing and sending notes to all Team members not in attendance.- Attending monthly all-staff meetings.- Participate in New England based Veteran events, hosting sessions, tabling, and speaking at meetings and events to educate others about the invisible wounds of war (PTSD and TBI) and its impacts on families and veterans. - Assisting in weekly stress-reducing class, Resilient Warrior Family, open to military family members.- Coordinating schedules for Veteran Outreach Team.- Assisting in preparation for the Intensive Clinical Program.- Managing the Volunteer Pool.- Assisting Social Workers in finding other treatment options for patients needing a higher level of care.

Drexel Hill, Pa

I aid in training new staff members, supervising 100 children, leading activities, creating weekly schedules, and aiding in parent communications.

Scranton, Pennsylvania Area

I was a teaching assistant for Abnormal Psychology in which I created and graded coursework, attended every class, and taught a lesson once a month.

Scranton, Pennsylvania Area

In this Health Psychology Lab, we research eating and exercise habits pertaining to college women as well as eating disorders of young women.

Scranton, Pennsylvania Area

I tutored Therology, Psychology, and Math. I was also a notetaker for Psychology.

Scranton, Pennsylvania Area

I called high school students to answer questions about the university, inform them of dates to come look at the school, and lead tours during open houses.

Psychology Department Of University Of Scranton

I assisted in the Psychology Subject Pool in which I administered and graded tests for ten hours a week.

Scranton, Pennsylvania Area

At this practicum, I completed clerical work, took vital signs of the clients, observed therapy sessions and doctor visits, and learned what having a career as a therapist entails.

Master'S Degree, Health/Health Care Administration/Management, Gpa 3.97

Bachelor Of Science (B.S.), Psychology

Activities and Societies: International Service Program; Tutor Psychology, Religion, Math; Recruiting

Education record

Activities and Societies: Stage Crew, Ministry Team, Core Team, Golf Team, Mercy Volunteer Program.