Olivia Rickaby Email & Phone Number

Madison, Wi, Us

Madison, Wi, Us

Madison, Wisconsin Area

Manage day-to-day operations of 3 branches in person and remote- Madison| Rockford | KenoshaProvide leadership and motivate branch teams with recruitment, retention, training and development of temporary workers, order fulfillment, customer service, sales and contract negotiation. Planning: Set goals for each branch and develop action plans with 1 on 1's and regular follow upFinancial management: Build and manage budgets, control costs, and ensure profitability Customer service: Ensure exceptional customer service and satisfaction for continued business success

Greater Detroit Area

Task force position, managing operations for 367 guest rooms, 3 industrial full-size kitchens, 2 restaurants, 2 bars, Starbucks coffee shop, concierge lounge, room service and 30k + sq. ft. of event space. 7 direct salaried managers, 12 supervisors, 50+line level associates.Led a high-performing team to achieve company goals and foster a collaborative work environment.Managed budgets effectively to ensure cost efficiency and resource optimization.Implemented process improvements that enhanced productivity and streamlined operations.Conducted performance evaluations to assess employee contributions and provide constructive feedback.

Middleton, Wisconsin

Managing operations for 60k+ sq. ft. event space, Marriott’s elite concierge lounge for 292 guestrooms. Ranked in the top 10% with overall service & overall events out of 358 Full-service Marriott Hotels 2014-2016. 3 direct salaried managers, 7 supervisors, 75+ line level associatesOrganized and executed successful events by creating detailed plans and timelines.Resolved unexpected issues by quickly and effectively problem solving to ensure a seamless experience for customers.Provided exceptional customer service by actively listening to and addressing customer needs and concerns.Managed event budgets by carefully tracking expenses and making adjustments as needed to stay within financial constraints.Supervised staff members by delegating tasks, providing guidance, and ensuring a productive work environment.Coordinated with vendors to secure necessary supplies and services for events.

Auburn Hills, Michigan

Managed all F&B outlets including: 1 industrial kitchen, restaurant, bar, concierge lounge, 11k sq. ft. of event space and room service for 224 guest roomsRanked top 10% overall service & catering event satisfaction Hilton Brand worldwide 2011/2012Achieved Hilton QA/Eco sure audit Perfect 100% Score Oct 2012Organized and executed successful events with a focus on exceeding guest satisfaction.Managed budgeting and forecasting for various projects to ensure financial efficiency.Implemented strategies for enhancing customer service management to improve overall satisfaction.

Livonia, Michigan

Prepared and managed budgets to ensure cost-effective project execution.Oversaw all aspects of events management from initiation to completion.Cultivated strong relationships with vendors to ensure timely delivery of materials.Managed timelines to ensure events were completed on schedule.Managed food service operations to meet the highest quality standards.Led and motivated a team of individuals to achieve project goals.

Dearborn, Michigan

Scheduled and placed approximately 50-100 F&B associates at various locations each week in some of the largest and most respected hotels, banquet centers, casinos and restaurants in Detroit metro areaRecruited top talent through strategic sourcing and selection techniques.Implemented staffing solutions to optimize team performance and productivity.Executed employee retention strategies to promote a positive and engaging work environment.Facilitated a seamless onboarding process for new hires to integrate them into the organization.Managed performance by providing feedback, coaching, and support to help employees achieve their goals.