Responsible for focusing on product data, visual merchandising, and order maintenanceWorking cross-functionally with Brand Marketing, Logistics, Customer Service, and Project Management teams to ensure accurate product information and timely order processingCreating and managing product data in the eCommerce backend and launch new products daily, including some weekendsExecuting day-to-day website merchandising and handle light content updatesCreating special orders for VIP members, special events, and other specific needsReporting on daily print runs and launch completionsCoordinating with project management on launch status, customer communications, and expectationsResponsible for promotional code creation and testing to support business needsMonitoring open orders against customer expectations and collaborate with other teams to resolve outstanding delivery issuesParticipating in team meetings with cross-functional teams to recap product launchesProviding assistance with general departmental operations as needed

Managed customer support inboxes to efficiently handle customer inquiries from initiation to resolution.Implemented macros and tagging system to optimize help desk functionality and streamline customer support processes.Provided assistance in handling customer escalations to ensure prompt resolution and customer satisfaction.Maintained and updated product resource folders to ensure accurate and up-to-date information was available for the team.Provided operational support to sales channels, including product and style creation in AIMS, UPC sourcing and SKU creation, retailer communication, and purchase order management.

Provided comprehensive sales channel and merchandising operations support, ensuring smooth and efficient order flows and fulfillment for both domestic and international markets.Collaborated with client services and marketing teams on special projects to drive business growth and enhance customer satisfaction.Orchestrated end-to-end order life cycle management, from order placement to return processing, with meticulous attention to detail and accuracy.Conducted weekly analysis of key performance indicators (KPIs) and managed drop-ship orders to optimize operational efficiency and meet business targets.Served as an overall customer experience specialist, prioritizing customer satisfaction and resolving any issues or concerns promptly and effectively.Assisted in the transition and acquisition of 11 Honoré by Dia & Co, contributing to successful integration and operational continuity.

Provided support in private client consultations, including pulls, fittings, and timely clothing delivery, ensuring a seamless and high-quality client experience.Collaborated closely with the social media team, offering creative input and contributing to the creation of compelling and on-trend content.Maintained up-to-date knowledge of current fashion trends and skillfully translated them into personalized styling solutions for elite clientele in New York City.

Demonstrated exceptional organizational skills in managing inventory, accurately fulfilling online orders through efficient packaging and shipping processes.Received and unpacked shipments, meticulously counting and reconciling inventory discrepancies, and effectively re-organizing stock for optimal efficiency.Prepared new items for upload, adhering to brand's standards by meticulously folding and packaging items, and ensuring all product information is accurately updated and maintained.

Successfully managed multiple brands on the Shopify platform, overseeing various tasks such as stock management, syncing, uploading, removing, and updating product information to ensure accurate and up-to-date inventory and availability information was reflected on the website.Diligently maintained the brand's identity and consistency throughout all processes, ensuring that the brand's values, messaging, and visual aesthetics were reflected accurately on the website and other customer-facing platforms.

Coordinated and executed strategic social media initiatives, including managing social media posts and interactions, running giveaways and contests, promotions, and providing styling tips to engage and grow the audience.Produced engaging and relevant content to foster meaningful connections with viewers, showcasing the latest creations and modeling fashion-forward looks to inspire and captivate the target audience.