Olivia Brown, Csm Email & Phone Number

- Led the development and testing of new instructional guidance, managing all phases from initial design to feedback collection and execution, resulting in improved project efficiency and learner outcomes.- Coordinated and executed high-priority instructional deliverables under tight deadlines, ensuring alignment with client learning objectives and organizational goals.- Designed and implemented standardized templates to streamline content creation and communication processes, enhancing clarity and consistency across a high-impact government program.- Developed, edited, and maintained instructional materials, including Guru cards, ensuring consistency with company standards and guidelines by using advanced content management tools.- Created new instructional materials to fill knowledge gaps identified through stakeholder consultations, ensuring that guidance met learner needs and addressed key areas for improvement.

Charlotte, North Carolina Area

- Designed and led learning plans for teaching independent living, communication, and safety skills to people with Autism, changing content based on what each learner needed and could understand. - Researched and applied instructional methods to create structured programs that helped participants learn important life skills, promoting more independence and confidence in daily tasks. - Applied behavior analysis and feedback to change teaching strategies, making sure skill development matched each person's learning style and progress. - Collaborated with caregivers and family members to use customized teaching plans at home, giving advice and training on how to support learning and skill growth. - Developed training materials focused on safety awareness and communication skills, helping learners use skills in real situations and places.

- Strategized workflows to quickly adapt to evolving project requirements and instructional needs, maintaining high-quality output amidst changing processes and timelines.- Established tracking systems to monitor edits, instructional decisions, and information management, enhancing the accuracy and accessibility of learning resources for all stakeholders. - Led the development of best practices and documentation standards, which were incorporated into training manuals and workshops for employees, accelerating their proficiency in documentation reviews. - Designed and delivered training materials for cross-functional teams, focusing on the use of review algorithms, documentation protocols, and quality assurance techniques, which improved team performance and project outcomes.

Charlotte, North Carolina, United States

- Applied quality assurance methodologies to audit clinical documentation, ensuring accuracy and consistency across medical litigation cases, developing checklists and guidelines that streamlined the review process.- Created detailed, algorithm-based review processes that improved the clarity and efficiency of medical record reviews, increasing the speed of completion and ensuring compliance with regulatory standards.- Exceeded monthly review targets by 50-200% through process optimization, earning recognition for outstanding efficiency and collaboration on multiple concurrent projects.

Salisbury, North Carolina

-Designed educational content and clinical training guidelines for new graduates and prospective nursing students, incorporating adult learning principles to enhance knowledge retention and practical application. - Analyzed case studies and patient data to identify learning gaps, then developed targeted training materials to address these gaps, improving clinical decision-making.- Utilized data analysis to provide recommendations for continuous process improvements in both clinical training and patient care strategies.

Charlotte, North Carolina, United States

Asheville, North Carolina, United States

- Applied instructional design principles (ADDIE, Action Mapping) and adult learning theories to enhance the development of training programs for diverse audiences, including float nurses and new graduate nurses.- Developed assessments to measure knowledge retention and performance improvement post-training, providing actionable insights for program refinement. - Utilized data analysis to provide recommendations for continuous process improvements in both clinical training and patient care strategies.

Concord, North Carolina, United States

- Developed tailored care plans and educational materials for clients, ensuring they and their families understood medical procedures such as wound care and infusions, applying adult learning principles to improve comprehension and adherence.- Conducted in-home and community insurance assessments, analyzing patient needs and designing customized instructional guides for ongoing care, which led to improved client outcomes and satisfaction.- Delivered telephonic triage and remote consultations, providing clients with step-by-step instructions on self-care techniques, medication administration, and health management, increasing patient confidence in managing their own health.- Trained clients and caregivers on health management tools and technologies, creating instructional resources that improved their ability to track progress and communicate effectively with healthcare providers.- Applied evidence-based practices to develop patient-centered instructional materials that improved engagement and compliance, contributing to enhanced health outcomes across the client base.

- Designed and developed personalized learning modules that integrate dance and motor skills, tailored to the unique abilities of 15 individuals with special needs on a weekly basis. - Implemented new instructional components that enhanced both verbal and motor skills, creating a holistic and engaging learning experience for participants. - Utilized adaptive learning techniques to assess individual needs and modify program content, resulting in measurable improvements in participants’ communication and coordination abilities. - Collaborated with external partners, including the Autism Society of North Carolina, to scale the program, leading to a 150% increase in participation and greater community impact. - Managed all phases of program design, from needs analysis and curriculum development to execution and assessment, ensuring the program met therapeutic and educational goals.

Madrid Area, Spain

- Adapted existing lesson plans to create inclusive, differentiated instruction for special needs students, ensuring they could fully engage with and participate alongside their peers.- Developed interactive, multimedia-rich lesson plans for science and English, tailored to the cognitive and developmental levels of preschool and elementary students (Grades K, 2, 3, 5, and 6), using instructional design principles.- Incorporated active learning strategies and hands-on activities to enhance learner engagement and retention, resulting in improved participation and academic performance.- Facilitated teacher training sessions on utilizing new educational technology, including SMARTBoards, by creating step-by-step guides and interactive demonstrations to ensure seamless integration into the classroom.- Applied instructional technologies and tools to optimize the delivery of content, making lessons more accessible, engaging, and adaptable to diverse learner needs.

Bachelor'S Degree, Nursing

Activities and Societies: QUCANS, Honor Council

Information Technology

Bachelor Of Science, Psychology

Spanish

Semester Study Abroad