In 2021 transitioned from the role of Operations Manager at Amaca Petit Hotel to become the Director of Revenue Management at Amaca Group, where I pursued my passion for revenue maximization strategies and marketing.Key Responsibilities:•Revenue Maximization Strategies: Spearheading revenue optimization initiatives across Amaca Group, I develop and implement innovative pricing, inventory, and distribution strategies, resulting in substantial revenue growth and increased market… Show more In 2021 transitioned from the role of Operations Manager at Amaca Petit Hotel to become the Director of Revenue Management at Amaca Group, where I pursued my passion for revenue maximization strategies and marketing.Key Responsibilities:•Revenue Maximization Strategies: Spearheading revenue optimization initiatives across Amaca Group, I develop and implement innovative pricing, inventory, and distribution strategies, resulting in substantial revenue growth and increased market share.•Marketing Leadership: Leveraging my expertise in marketing, I drive impactful promotional campaigns and branding efforts that enhance the visibility of our properties and attract a diverse range of guests.•Strategic Alignment: Ensuring seamless alignment between revenue management strategies and the objectives of individual properties within Amaca Group. By understanding the unique strengths and offerings of each property, I tailor revenue tactics to maximize profits while maintaining exceptional guest experiences.•Team Leadership: Leading and inspiring a high-performing team, I foster a collaborative and innovative environment. Through mentorship and continuous training, I empower my team members to excel in their roles and contribute significantly to our overall success.With a passion for revenue management and a dedication to achieving outstanding results, I am committed to elevating the performance of Amaca Group's properties and driving our business to new heights. Show less

In my role as Operations Manager at Amaca Petit Hotel, I was entrusted with the responsibility of overseeing all operational aspects to ensure the hotel’s seamless day-to-day functioning.Key responsabilities: •Operations Management: Spearheaded operational efficiency initiatives, optimizing inventory levels and preventing overbooking or shortages.•Technology Integration: Implemented advanced technology solutions, including booking systems, guest apps, and automation, to… Show more In my role as Operations Manager at Amaca Petit Hotel, I was entrusted with the responsibility of overseeing all operational aspects to ensure the hotel’s seamless day-to-day functioning.Key responsabilities: •Operations Management: Spearheaded operational efficiency initiatives, optimizing inventory levels and preventing overbooking or shortages.•Technology Integration: Implemented advanced technology solutions, including booking systems, guest apps, and automation, to streamline operations and enhance guest convenience.•Revenue Enhancement: Collaborated with marketing teams to create attractive promotions and packages, boosting occupancy rates and revenue streams.•Training Initiatives: Pioneered training programs to enhance staff skills, ensuring exceptional service delivery and positive guest interactions.•Compliance & Safety: Ensured regulatory compliance and implemented safety protocols, guaranteeing guest and staff well-being.•Budget Management: Worked closely with owners to prepare and manage budgets effectively, implementing revenue-increasing strategies such as upselling and cross-selling.In summary, my tenure as Operations Manager was marked by a relentless pursuit of operational excellence, technological innovation, staff empowerment, and a strong commitment to guest satisfaction. These efforts not only streamlined our operations but also significantly contributed to the hotel's growth and reputation as a hospitality leader in the region. Show less

As Assistant Operations Manager Amaca Petit Hotel-Adults Only-Puerto Vallarta, I played a pivotal role in shaping the first impression of our boutique hotel. My responsibilities extended beyond traditional check-in and check-out procedures; I was the face of hospitality, ensuring every guest interaction was marked by warmth and efficiency.Key Responsibilities:•Check-In and Check-Out: Welcomed guests, facilitated smooth check-ins, and ensured accurate ch-eck-outs, leaving guests with… Show more As Assistant Operations Manager Amaca Petit Hotel-Adults Only-Puerto Vallarta, I played a pivotal role in shaping the first impression of our boutique hotel. My responsibilities extended beyond traditional check-in and check-out procedures; I was the face of hospitality, ensuring every guest interaction was marked by warmth and efficiency.Key Responsibilities:•Check-In and Check-Out: Welcomed guests, facilitated smooth check-ins, and ensured accurate ch-eck-outs, leaving guests with a positive lasting impression.•Guest Services: Acted as a knowledgeable point of contact, providing information about hotel amenities, local attractions, and services, enhancing the overall guest experience.•Quoting and Reservations: Managed reservations, provided detailed quotes, and assisted guests in choosing the most suitable accommodation options based on their preferences and needs.•Problem Resolution: Addressed guest concerns and resolved issues promptly and professionally, turning potentially negative experiences into positive ones.•Administrative Duties: Managed phone calls, emails, and correspondence, ensuring effective communication and coordination among various departments.•Protocol Enhancement: Recognizing the need for improved protocols, I took proactive steps to enhance reception processes, contributing to the professionalization of our hotel services.Professional Growth:My time as a Assistant Operations Manager not only honed my customer service skills but also allowed me to gain invaluable insights into our guests' expectations and desires. This firsthand experience proved instrumental in my transition to the role of Operations Manager, where my enhanced understanding of our clientele helped shape strategic decisions and foster a welcoming atmosphere for our guests.I am proud to have been an integral part of establishing the foundation for the 'Feel Like Home' ethos at Amaca Group, which continues to be a defining characteristic of our hospitality Show less

Como Coordinadora de Desarrollo de Proyectos en la Embajada de México en Rusia, desempeñé un papel crucial en la promoción de la cultura mexicana y en la organización de eventos significativos.Colaboración en la Organización de Eventos: Trabajé estrechamente con el agregado cultural para planificar y ejecutar una variedad de eventos, incluyendo la presentación de poesía en el icónico Metro de Moscú, lo cual ayudó a difundir la literatura mexicana en lugares públicos de alto… Show more Como Coordinadora de Desarrollo de Proyectos en la Embajada de México en Rusia, desempeñé un papel crucial en la promoción de la cultura mexicana y en la organización de eventos significativos.Colaboración en la Organización de Eventos: Trabajé estrechamente con el agregado cultural para planificar y ejecutar una variedad de eventos, incluyendo la presentación de poesía en el icónico Metro de Moscú, lo cual ayudó a difundir la literatura mexicana en lugares públicos de alto tráfico. Apoyo en Ferias y Promoción Turística: Apoyé en ferias para ProMéxico y la Oficina de Turismo, promoviendo destinos turísticos de México en Rusia, Bielorrusia y Finlandia, fortaleciendo el interés y el turismo hacia México en estos países.Coordinación Académica: Gestioné y coordiné conferencias y seminarios en diversas universidades, facilitando el intercambio académico y cultural entre México y Rusia.Administración de Calendario: Mantuve y administré el calendario de actividades y eventos, asegurando una planificación eficiente y una ejecución sin contratiempos de todos los proyectos.Traducción de Documentos Confidenciales: Realicé la traducción de documentos confidenciales de alto rango del ruso al español, garantizando la precisión y confidencialidad en todo momento.Gestión de Eventos Culturales: Organicé y coordiné eventos culturales que promovieron la riqueza de la cultura mexicana en Rusia, contribuyendo a fortalecer las relaciones bilaterales y a incrementar el interés por la cultura mexicana en la comunidad local.Programa de Acompañamiento para Estudiantes Mexicanos: Desarrollé un programa de acompañamiento para estudiantes mexicanos que realizan sus estudios en Rusia, brindándoles apoyo y facilitando su integración en el nuevo entorno académico y cultural.Estos logros reflejan mi capacidad para gestionar múltiples proyectos simultáneamente, mi habilidad para trabajar en entornos multiculturales y mi compromiso con la promoción cultural y la diplomacia. Show less