Associate Director, Strategy & Business OperationsHeart & Vascular Services• Drives growth across Adult Heart & Vascular Services areas by enhancing the referral network, builds strategic relationships, and engages the interdisciplinary team in outreach efforts across the Bay Area and beyond• Supports the development of marketing and professional outreach activities and informational campaigns to raise awareness of product or service in conjunction with marketing department• Oversees access initiatives across inpatient and outpatient areas to facilitate timely processing of referrals and access for referring physicians/practices to ensure optimized patient and provider experience• Evaluates the financial performance of the service line and serves as an advisor to service line leadership to improve financial performance• Manages the procedural coordination and authorizations team for the Heart and Vascular Center - Cardiac Catheterization and Electrophysiology Labs

Operations Manager, Heart and Vascular and Neurosciences Services• Managing the procedural coordination and authorizations team for the Heart and Vascular Center - Cardiac Catheterization and Electrophysiology Labs• Leading operational improvement and efficiency initiatives designed to enhance access and processes across two prominent service lines• Supporting the deployment of Lean management tools and initiatives in collaboration with operating leaders• Providing administrative support and direction in desired focus areas (ie: Destination Programs, Programs of Distinction or Operating Committees)• Developing project plans including goals, deliverables, resources, budget and timelines for implementation for specific initiatives• Coordinating implementation of new strategic clinical and operational programs• Partnering with Medical Directors for Quality and Safety to establish performance metrics/dashboards and establish processes to track and report outcomes

Selected roles and accomplishments:• Co-Founder, Caring for the Caregiver Program: created a peer support program and trained 150 peer supporters• Program Coordinator, Schwartz Center Rounds: organized eight events with over 900 total participants• Administrator on Call: primary incident commander of the emergency response effort during a >72 hour unprecedented heat wave Acting as the Program and Project Manager, Office of the CMO (Year 2)• Interim Improvement Specialist with OB/GYN Labor and Delivery Unit: participant in Value Stream Mapping event and Kaizen event. Partnered with nurse manager and medical director to implement active daily engagement and key target metric initiatives• Developed the financial model and business plan for a new obstetrics program, approved and funded for ~$2M• Leading new cardiology procedure scheduling design process, patient engagement application rollout, and demand capacity analysis for catheterization and electrophysiology labs• CLABSI champion and core team member for improvement efforts

• Conducted stakeholder interviews, facilitated retreats, and wrote strategic plans for Gastroenterology and Nursing Data Science groups• Synthesized complex medical record data used to create a medical staff analysis used for recruitment and budget planning for four hospitals• Created a balanced scorecard for system-level target metrics

• Outlined and presented lectures to approximately 30 graduate students• Consulted and advised students on group project management techniques and strategic plan development

• Conducted key informant interviews based on strategies from the hospital’s community needs assessment• Reviewed and compiled national, state, and county level data• Analyzed the effectiveness of quality implementations and continued to develop the hospital’s community needs assessment based on ACA protocols

• Provided at the elbow end user support for five physicians and 20 nurses in an adult inpatient unit

• Transitioned the department from paper volunteer records to an online volunteer management system for over 200 volunteers• Promoted to Lead Intern by the Director of Volunteer Resources to help recruit and recommend new interns for hire • Received the 2014 Volunteer Resources Volunteer of the Year Award for demonstrating leadership and dedication to the organization

• Assisted with translating between nurses and Spanish-speaking families during home visits for the Women, Infants, and Children (WIC) Program