Olivia Tantillo Email & Phone Number

Tampa, Florida, United States

• Led a team of digital marketers and resolved all customer service issues in a respective manner.• Serviced 20 clients across various industries and collaborated with them to bring their brand vision to fruition.• Created and scheduled branded social graphics with captivating copy.• Built and maintained strong, long lasting relationships with clients via weekly check-in calls and served as the lead point of contact for all client account management matters.• Developed content and branding strategies for organic and paid social media campaigns to grow small businesses' online presence.• Gathered and analyzed monthly insight reports and discussed new strategies with each client.• Performed industry research in trends and best practices to best reach each client's target audience and increase engagement.• Collaborated with the web design team to facilitate custom website design and maintenance in WordPress.• Optimized Google My Business listings and analyzed Google insights to enhance local SEO.• Managed and created Facebook paid ad campaigns using specific targeting dependent on the client's goals.• Developed E-mail marketing campaigns and managed clients' CRM programs.

Tampa, Florida, United States

• Proactively called clients to ensure satisfaction with their digital marketing services and handled any customer service complaints by listening to their feedback and offering solutions to fit their needs.• Listened to client feedback and relayed it to correct departments to aid in the improvement of customer satisfaction and retention.

New Port Richey, Florida, United States

• Engaged with guests in a courteous manner to create a memorable dining experience.• Followed the company "Beyond Their Expectations" (BTE) protocol to better serve guests by anticipating their needs before they are asked and going above and beyond for the guest during service.• Worked alongside team members and management to promote a collaborative and customer focused driven atmosphere.

New Port Richey, Florida, United States

• Developed, implemented, and monitored all social media initiatives across various platforms including Facebook and Instagram.• Photographed all monthly food and beverage specials for social media channels and the company’s website.• Created daily content in the form of photographs, videos, digital graphics and interactive polls.• Collaborated with owners and management to guarantee brand voice was being matched. • Analyzed page traffic and follower activity to ensure effective brand awareness.

• Supervised a staff of 15 in a high-volume collegiate restaurant and ensured business operations ran smoothly throughout the entire restaurant by keeping in constant contact with both front and back of house staff.• Provided full customer service to guests at the bar while multi-tasking to fulfill orders directly from wait staff for table service.• Greeted and kindly communicated with guests to enhance dining experiences and approached conflict resolution with respect and courtesy.• Performed opening and closing procedures, bank drops, and point of sales daily summary reports.

Tallahassee, Florida Area

• Planned, executed, and monitored all social media campaigns across various platforms including Facebook, Twitter, and Instagram for a community non-profit that promoted diverse, positive and sustainable change initiatives.• Developed copy for monthly newsletter updates using Constant Contact software in addition to creating blog and website content updates via WordPress.• Worked directly alongside the Executive Director and routinely assisted in graphic design, event planning and interviewing.

Tallahassee, Florida Area

• Managed an executive board of seven students and coordinated bi-weekly general body meetings as well as bi-weekly team meetings.• Aided in and monitored social media content for the organization's Facebook, Twitter and Instagram accounts and communicated with 100+ students via email.• Recruited student members through social media, email marketing, and word-of-mouth marketing.• Exercised good judgement and independently handled any conflict resolution professionally and empathically.

Tallahassee, Florida, United States

• Collected student dues to maintain a consistent annual budget; responsible for allocating funds for activities, in and out of state networking travel and miscellaneous events.• Collaborated and assisted in the planning of innovative and creative events and activities for members of the organization.

Tallahassee, Florida Area

• Served as a brand ambassador and solicited advertisement services for a collegiate media and marketing company, The Black Sheep. • Continually sought out and approached new potential advertisers around the campus area while maintaining current business relationships.• Researched and scheduled meetings with potential clients and negotiated contracts based on their advertising needs.

Tallahassee, Florida Area

• Curated daily student-oriented digital content based on current trends online and around the campus area. • Managed Twitter and Snapchat accounts and utilized criteria-based following software to increase the brand awareness of The Black Sheep on the Florida State University campus.• Used Google Analytic tools to measure follower growth, profile and article views, as well as trend monitoring software such as TweetDeck.