Olivia Burton Email and Phone Number

Managing project launches with minimized risk by incorporating Project Management Institute (PMI) best practices, and creating systems for repeated success. Ensuring preparedness of teams to support project launch date, while navigating ambiguity as processes evolve. Received Outstanding/Role Model performance evaluation and promotion to Senior Project Manager role within two years.➢ Coordinates multiple long-term projects (16+ months) with individual project budgets up to $3.7m.➢ Synchronizes deadlines across multiple teams, and manages complex dependencies requiring project plans with over 300 line items.➢ Facilitates large-group (30+ attendee) readiness meetings to collect status updates, mitigate risks, and maintain schedule to project launch date.➢ Spearheads multiple team improvement projects with demonstrated university-wide impact.➢ Coordinates completion of detailed project proposal documentation for executive review, requiring high level of organization and attention to detail.➢ Creates post-launch report documentation to highlight overall cycle time, project wins, and lessons learned.➢ Frequently requested as project lead by executive leadership, due to patient and empathetic project management approach.➢ Influenced organizational change by escalating issues from projects managed and providing suggested actions to leadership.➢ Reviewed and provided recommendations as part of RFP and RFQ vendor vetting process for large-scale college projects.➢ Consistently receives positive employee evaluations on Mid-Year and Year-End reviews.➢ Facilitated creation of strategic outreach plans for recruiting external participation on urgent projects by providing organizational project management expertise to regional sales teams.➢ Showcases adaptability by piloting new project types, implementing Project Management Institute best practices, and providing feedback to leadership for team adoption.

Provided project management support and customer service for client-facing research projects.

Drove excellence and high customer satisfaction with the Qualtrics brand in customer interactions. Created strategy for individual projects and special assignments, and attended to minute details of organizing, documenting, and streamlining communications to ensure maximum efficiency. Supported team leaders in managing high-profile clients.Event Support➢ Supported 2019 Qualtrics X4 Event hosting over 11,000 attendees over a four-day conference with high-profile speakers. Assessed client needs for banquet rooms and assisted with venue scheduling, catering orders, seating, and AV logistics. ➢ Received exceptionally positive feedback on personalized service for 35 VIP guests as the Executive Track Concierge for Sydney Qualtrics X4 event hosting over 2,000 attendees.Operations & Process Improvement➢ Assisted with competitive vendor selection process using internal scoring, Request for Information (RFI), and Request for Proposal (RFP).➢ Enabled faster launch of customer projects by co-creating consolidated documentation of project workflows including project timelines and processes for submitting customer requests.Team Management➢ Selected to establish Sales Support team in a six-month ambassadorship at new Sydney office covering clients in the Asia-Pacific region. o Created onboarding process for new hires and prepared documentation for team leaders; implemented system to track new hire performance.o Created pricing guide specific to Asia-Pacific region to ensure minimum 60% margins or higher with each vendor used. Communication/Customer Service➢ Provided sales support for over 130 accounts from two sales representatives actively; provided additional support to over 450 accounts.➢ Completed over 1,600 sales projects with a combined revenue of over $12 million. ➢ Selected as main contact for escalated situations across multiple offices.➢ Led department-wide trainings on communication styles and operational workflows.

Provided visual marketing collateral for numerous projects and promotional campaigns across Salt Lake County. Created branded merchandise including street banners, posters, and mugs.➢ Designed updated Kearns City street banners displayed in main areas of the city.➢ Planned and advertised events by interfacing with vendors and designing posters for print and digital distribution. ➢ Documented county redevelopment projects by taking progress photos and designing infographics for social media.➢ Co-managed website and social media accounts for community outreach.

Provide administrative support to ongoing business activities for the College of Nursing under the direction of the Dean.➢ Arranged travel plans and put together itineraries for the Dean including booking flights, hotels, and other needed transportation.➢ Finalized the College of Nursing Annual Report and 2014-2015 Faculty Involvement Report providing proofreading and reformatting before printing for college donors and university leadership.➢ Assisted in tracking Dean’s Office finances by creating purchasing request and reimbursement; developed system to track Purchase Orders to improved reporting. ➢ Managed the tracking of over 100 faculty employment contracts and disclosure forms.➢ Assembled organized portfolios of faculty member up for retention, promotion, and tenure review by the Dean.➢ Drove communications for Honors for Nursing Event including sending invitations, tracking RSVPs, and managing email campaigns to remind event attendees. ➢ Compiled, proofread, and edited reports and handbooks to detail proper procedures.

➢ Provided administrative support during Honors College admission process, answering student and parent questions and connecting them to resources. ➢ Monitored and scheduled advisory appointments for 2-3 faculty members.