Olivia Triano Email & Phone Number

Miami, Florida, United States

Luxury & pre-construction agent at Cervera Real Estate- a leading brokerage responsible for exclusively representing & selling over 120 of South Florida’s most prestigious condominiums, the most among any brokerage firm in South Florida. At present, we are the exclusive Sales & Marketing partner for 11 new luxury developments in SoFlo, with more projects.

• Develop, manage, and execute initiatives that support Magnit’s global Sales Team and drive process improvements
• Partner cross-functionally with key stakeholders including Sales, Marketing, Client Services, Finance, Contracts, Deal Desk, Product, and Executive Leadership
• Oversee tech stack optimization: evaluate and recommend technology, meet with vendors, advise on business cases, guide implementation and trainings
• Authored Sales Policy Playbook to document all Sales procedures and rules of engagement for each business unit
• Led project to automate inbound lead distribution process via LeanData routing AI tool, resulting in accelerated visibility
• Develop and implement Sales data and dashboards to aid in decision-making, territory planning, forecasting, etc.

Greater New York City Area

• Liaison between our RFG Sales team and Shared Services (Finance, Contract Administration, Legal, EPS and Sales Operations)
• Facilitate continuous onboarding of new hires by explaining our internal processes and CRM functionality
• Relied upon as the go-to person for inquires and assistance relating to deal flow, status & progression
• Assessed our current CRM system based on Sales’ needs and suggested enhancements, which were executed
• Provide data reports to the Sales team utilizing Broker Metrics / Terradatum, MapPoint, and CRM
• Conduct varied trainings through one-on-one meetings and group presentations to all levels of the Sales division including SVPs, Managers, Directors, and National VPs

Greater New York City Area

• Collaborated with all departments: Suite Partnerships, Client Relations, PSL Contracts, Operations and Group Sales
• Networked with C-suite executives to strengthen relationships with NY Jets partners and to retain business
• Conducted B2B meetings, sales presentations, and various tours of the stadium to prospects
• Developed 101 new suite and premium seating prospects through outside sales, cold calling, and my personal network
• Secured multiple suite deposits for the 2019 season, averaging $20,000 per sale
• Resolved billing issues and addressed inquires for current clients through inbound and outbound calls

⋅ Handled apartment and parking leases for new property; explained details to incoming tenants ⋅ Executed a daily social media plan to generate brand awareness and online visibility⋅ Coordinated Affordable Housing Program files and documents, including proof and income and citizenship paperwork⋅ Exceeded sales quotas by customizing tours of luxury.

⋅ Responsible for class presentations, grading, and note-taking⋅ Conducted research to lead class lectures ⋅ Focused on the social, cultural, and economic context of family relationships

Greater New York City Area

⋅ Increased overall organization of accounts through client communication ⋅ Processed customer service documents via LeaseWorks⋅ Trained new employee for administrative responsibilities

⋅ Presented, negotiated, and closed membership contracts⋅ Educated new members on fitness programs⋅ Conducted tours of the facilities⋅ Designed company business cards utilizing VistaPrint⋅ Contacted clients to reconcile delinquent accounts⋅ Greeted customers and fulfilled all front desk responsibilities

Bachelor Of Science - Bs, Human Development, Family Studies, And Related Services

Activities and Societies: Dean's List, Alpha Phi International Women's Fraternity, Apollo- Penn State Dance Marathon (THON) Special.

Education record