Olivia Triano Email & Phone Number

Miami, Florida, United States

Luxury & pre-construction agent at Cervera Real Estate- a leading brokerage responsible for exclusively representing & selling over 120 of South Florida’s most prestigious condominiums, the most among any brokerage firm in South Florida. At present, we are the exclusive Sales & Marketing partner for 11 new luxury developments in SoFlo, with more projects to be announced in 2024. I am currently representing our lates latest development project in Coral Gables, Cassia, in partnership with Alta Developers. If you are contemplating buying, selling, leasing, or investing in South Florida, please feel free to connect with me. Email: Olivia@Cervera.comWeb: https://oliviasellsmiami.com/

• Develop, manage, and execute initiatives that support Magnit’s global Sales Team and drive process improvements• Partner cross-functionally with key stakeholders including Sales, Marketing, Client Services, Finance, Contracts, Deal Desk, Product, and Executive Leadership• Oversee tech stack optimization: evaluate and recommend technology, meet with vendors, advise on business cases, guide implementation and trainings• Authored Sales Policy Playbook to document all Sales procedures and rules of engagement for each business unit• Led project to automate inbound lead distribution process via LeanData routing AI tool, resulting in accelerated visibility • Develop and implement Sales data and dashboards to aid in decision-making, territory planning, forecasting, etc. • Participate in Weekly Executive Forecast Meetings across multiple business segments• Support Finance with monthly bonus and commission reporting• Provide quarterly board meeting support and data to Sales Executive Team, showcasing precise trends, strategy roadmap, and revenue gaps• Monitor and improve pipeline hygiene in Salesforce.com through weekly audits and ongoing enrichment• Guide Sales on methodologies and cycle management • Partner with Salesforce Development Team & Marketing to properly inventory and identify all global parent companies, subsidiaries and account owners• Utilize an array of platforms: Salesforce, ZoomInfo, Engage/RingLead, Altify, LinkedIn Sales Navigator, SalesLoft, Lessonly, etc.• Continuously identify opportunities to simplify processes and improve Sales experience • Provide support and ad hoc data as requested

Greater New York City Area

• Liaison between our RFG Sales team and Shared Services (Finance, Contract Administration, Legal, EPS and Sales Operations)• Facilitate continuous onboarding of new hires by explaining our internal processes and CRM functionality • Relied upon as the go-to person for inquires and assistance relating to deal flow, status & progression• Assessed our current CRM system based on Sales’ needs and suggested enhancements, which were executed• Provide data reports to the Sales team utilizing Broker Metrics / Terradatum, MapPoint, and CRM• Conduct varied trainings through one-on-one meetings and group presentations to all levels of the Sales division including SVPs, Managers, Directors, and National VPs• Work closely with a diverse group of people and adapt trainings to suit individual skill levels• Streamlined SVP Pipeline reporting by creating a new, consistent format to be used by all brands; strengthened deal visibility for Sales leadership• Coordinated with VP of Contract Administration to provide foresight into incoming deals utilizing the new pipeline reports, enabling the team to prioritized targeted deals.• Initiated frequent meetings with EPS team to discuss system issues, resulting in improved resolutions, communication, and confidentiality• Work closely with Sales team to manage deal timelines and all aspects of the Franchise Application process• Guide Sales in producing deal write-ups by interpreting stipulations• Facilitate continuity of business with the use of technology upon departure from the office due to COVID• Improved existing and created a variety of new training materials for multiple programs based on Sales’ feedback• Member of Franchise Sales Advisory Council, which strategized to improve operational efficiency & communication in 2020• Maintained strong relationships with all Sales representatives and Shared Services

Greater New York City Area

• Collaborated with all departments: Suite Partnerships, Client Relations, PSL Contracts, Operations and Group Sales • Networked with C-suite executives to strengthen relationships with NY Jets partners and to retain business• Conducted B2B meetings, sales presentations, and various tours of the stadium to prospects• Developed 101 new suite and premium seating prospects through outside sales, cold calling, and my personal network• Secured multiple suite deposits for the 2019 season, averaging $20,000 per sale• Resolved billing issues and addressed inquires for current clients through inbound and outbound calls• Gained experience in all revenue generating activities, from designing proposals through closing the sale• Promoted and worked numerous New York Jets events and games to support premium sales efforts

⋅ Handled apartment and parking leases for new property; explained details to incoming tenants ⋅ Executed a daily social media plan to generate brand awareness and online visibility⋅ Coordinated Affordable Housing Program files and documents, including proof and income and citizenship paperwork⋅ Exceeded sales quotas by customizing tours of luxury apartments and amenities ⋅ Built and maintained relationships with leaseholders through excellent customer service ⋅ Performed market research and assisted with event planning weekly⋅ Utilized Entrata to maintain database of existing and potential lessees

⋅ Responsible for class presentations, grading, and note-taking⋅ Conducted research to lead class lectures ⋅ Focused on the social, cultural, and economic context of family relationships

Greater New York City Area

⋅ Increased overall organization of accounts through client communication ⋅ Processed customer service documents via LeaseWorks⋅ Trained new employee for administrative responsibilities

⋅ Presented, negotiated, and closed membership contracts⋅ Educated new members on fitness programs⋅ Conducted tours of the facilities⋅ Designed company business cards utilizing VistaPrint⋅ Contacted clients to reconcile delinquent accounts⋅ Greeted customers and fulfilled all front desk responsibilities

Bachelor Of Science - Bs, Human Development, Family Studies, And Related Services

Activities and Societies: Dean's List, Alpha Phi International Women's Fraternity, Apollo- Penn State Dance Marathon (THON) Special.

Education record