Customer Support Specialist
Current
Sep 2024 - Present
AeroLeads people directory · profile
Olivia Wanjiru Email & Phone Number
Customer Support Specialist
at
Oyster®
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Specialist
Location
Nairobi, Nairobi County, Kenya
Company size
Who is Olivia Wanjiru? Overview
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Quick answer
Olivia Wanjiru is listed as Customer Support Specialist at Oyster®, a with 19 employees, based in Nairobi, Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Olivia Wanjiru.
Olivia Wanjiru previously worked as Client Experience Specialist at Toptal and Technical Account Manager at Flutterwave. Olivia Wanjiru holds Certificate, Data Science from Strathmore University.
Company email context
Email format at Oyster®
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Oyster®
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Profile bio
About Olivia Wanjiru
Olivia Wanjiru is a Customer Support Specialist at Oyster®.
Current workplace
Olivia Wanjiru's current company
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Oyster®
5 roles
Olivia Wanjiru work experience
A career timeline built from the work history available for this profile.
Client Experience Specialist
Feb 2023 - May 2024
Technical Account Manager
-Assessing technical issues and working with resources/personnel towards resolution.-Working with sales team to scout for more growth and expansion opportunities for customers.-Working with a team of product managers and engineers to ensure delivery ofpayment experiences to our customers.-Monitoring merchant's business and conducting several meetings to review performance of merchant's business as well as identify areas of improvement.-Making recommendations and service enhancements for merchants.-Creating value for customers by definingrelationship requirements and high value businessoutcomes.-Working with internal stakeholders to ensure merchantsget adequate support and proper communicationto drive satisfaction and usage.
Jun 2021 - Jan 2023
Technical Account Manager-Intern
-Assisted with onboarding of merchants and resolved any issues that they faced during onboarding.-Provided client support using various channels such as email, slack and attended to all their queries promptly.-Recommended new business ideas to merchants based on industry trends and also the business of merchant.
Apr 2021 - May 2021
Client Experience Specialist
Worked with the VOOMA technical team. Main operations included:-Carrying out CRB checks.-Solving problems of customers of KCB Mpesa.-Carrying our health checks of the system.-Checking the active and pending customers of VOOMA.-Strategizing and coming up with trajectory plans to win over customers and ensure they are using the VOOMA portal to carry out activities such as saving money and paying bills.
Feb 2020 - Apr 2020
Team & coworkers
Colleagues at Oyster®
Other employees you can reach at oysterhr.com. View company contacts for 19 employees →
EU
Egle Usele
Colleague at Oyster®United Kingdom
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ZS
Zoe Shand
Colleague at Oyster®Manchester Area, United Kingdom
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PR
Portia Rethabetsoe Matee
Colleague at Oyster®City Of Johannesburg, Gauteng, South Africa
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JK
Joseph Kemp Johnson
Colleague at Oyster®Granada, Andalusia, Spain
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BO
Bernadette Orton
Colleague at Oyster®City Of Cape Town, Western Cape, South Africa
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BC
Brigida Ceballos Calvo
Colleague at Oyster®Sant Cugat Del Vallès, Catalonia, Spain
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VC
Vivian Carrer Elias
Colleague at Oyster®Brazil
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MD
Mathilde D.
Colleague at Oyster®Spain
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FK
Feyza Korkmaz
Colleague at Oyster®Istanbul, Türkiye, Turkey
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AA
Andrea Alvarez
Colleague at Oyster®Dubai, United Arab Emirates
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Egle Usele
Colleague at Oyster®United Kingdom
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ZS
Zoe Shand
Colleague at Oyster®Manchester Area, United Kingdom
View →
PR
Portia Rethabetsoe Matee
Colleague at Oyster®City Of Johannesburg, Gauteng, South Africa
View →
JK
Joseph Kemp Johnson
Colleague at Oyster®Granada, Andalusia, Spain
View →
BO
Bernadette Orton
Colleague at Oyster®City Of Cape Town, Western Cape, South Africa
View →
BC
Brigida Ceballos Calvo
Colleague at Oyster®Sant Cugat Del Vallès, Catalonia, Spain
View →
VC
Vivian Carrer Elias
Colleague at Oyster®Brazil
View →
MD
Mathilde D.
Colleague at Oyster®Spain
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FK
Feyza Korkmaz
Colleague at Oyster®Istanbul, Türkiye, Turkey
View →
AA
Andrea Alvarez
Colleague at Oyster®Dubai, United Arab Emirates
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3 education records
Olivia Wanjiru education
Certificate, Data Science
Bachelor Of Business Information Technology, Business/It
Education record
Riara Springs’ Girls High School
FAQ
Frequently asked questions about Olivia Wanjiru
Quick answers generated from the profile data available on this page.
What company does Olivia Wanjiru work for?
Olivia Wanjiru works for Oyster®.
What is Olivia Wanjiru's role at Oyster®?
Olivia Wanjiru is listed as Customer Support Specialist at Oyster®.
Where is Olivia Wanjiru based?
Olivia Wanjiru is based in Nairobi, Nairobi County, Kenya while working with Oyster®.
What companies has Olivia Wanjiru worked for?
Olivia Wanjiru has worked for Oyster®, Toptal, Flutterwave, and Kcb Bank Group.
Who are Olivia Wanjiru's colleagues at Oyster®?
Olivia Wanjiru's colleagues at Oyster® include Egle Usele, Zoe Shand, Portia Rethabetsoe Matee, Joseph Kemp Johnson, and Bernadette Orton.
How can I contact Olivia Wanjiru?
You can use AeroLeads to view verified contact signals for Olivia Wanjiru at Oyster®, including work email, phone, and LinkedIn data when available.
What schools did Olivia Wanjiru attend?
Olivia Wanjiru holds Certificate, Data Science from Strathmore University.
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