Olivia Chong Email & Phone Number

San Jose, California, United States

Fremont, California, United States

- Orchestrate interviews and the onboarding process of 65+ potential employees.- Interface with 30+ patrons a day through MailChimp, phone calls, email, and social media to deliver customized, enjoyable service to ensure customer satisfaction and retention- Develop standard operating procedures for an administrative team of 6 which resulted in an increase of 40% efficiency within the first two months of implementation- Create and design company brand image from concept to completion to effectively market to target audience, resulting in a 75% increase in new customers.

Cupertino, California

- Restructure and spearhead a marketing campaign to target a different demographic to assist in the recruitment of the Rancho Board of Directors resulting in a 70% increase in interest. - Directly onboard and manage a team of 14+ people including interviewing, hiring, training, and scheduling of all staff members.- Implement SEO marketing tactics resulting in a 40% increase in website traffic. - Develop cost analysis breakdown reports and create marketing plans to present to the Board of Directors using Microsoft Powerpoint and G Suite.- Assess and analyze current state market trends using Google Analytics and Facebook Ads Manager to develop KPIs and deliver impactful marketing campaigns.- Spearhead marketing campaigns using various marketing channels (email, social media, content).

San Jose, California, United States

- Develop social media plans using Asana to execute marketing strategies and engagement tactics with audiences.- Support end-to-end logistics for live and digital event programs.- Schedule event planning meetings to communicate and track deliverables and timelines across departments.- Collaborate and coordinate with cross-functional teams across various departments.- Confirm exhibitor/booth arrangements, speaking opportunities and event attendees for bimonthly events.

San Jose, California

- Collaborate with cross-functional teams using Asana to deliver programs on time and on budget.- Assess student needs and interests to engineer activities and events by coordinating program proposals, budgets, marketing, and managing event logistics.- Provide weekly communication with various stakeholders regarding project proposals and updates.- Analyzed data from surveys and conversations from residents to orchestrate events that met resident needs.- Built a community of more than 90 diverse students facilitating intentional conversations to foster connections and create a sense of belonging.- Participated in an emergency response on-call rotation for a community of over 1500 residents.- Assessed student needs and interests to engineer activities and events by coordinating program proposals, budgets, marketing, and managing event logistics.- Utilized a database of confidential student information detailing profiles of over 3000 residents.- Create marketing and informational materials to assist in the residential self-guided curriculum.

San Jose, California

- Produce social media content to engage with over 900+ on-campus residents; increasing the organization’s Instagram follower count by 30% within two months.- Restructure and adapt large scale annual events for 300+ people to fit a virtual format.

Cupertino, California, United States

- Efficiently resolve customer requests and inquiries, resulting in an increased overall customer satisfaction rate. - Design and create store fixture displays to achieve monthly sale quotas.- Operate registers and manage cash and cash equivalents for goods to ensure assets are accounted for. - Communicate to supervisor and teammates regularly to ensure any concerns or feedback are addressed.

Business Marketing

Activities and Societies: Residence Hall Association, National Residence Hall Honorary, PACURH Regional Business Conference, PACURH.

Education record