Olivia Wilker, Mph Email & Phone Number

New Providence, New Jersey, United States

New York, New York, United States

• Maintained a portfolio of real-world data deliverables, including maintenance of data collection protocols and data quality monitoring projects
• Executed real-world data project management activities, including scoping client requests, data model development, data processing methods, and design of data capture forms and associated instructions
• Built quality check logic and resolution guidance, and provides continued analysis and support for efficiency and effectiveness of data collection using SQL
• Led internal team process improvement workflows, including eliciting and organizing internal feedback from key stakeholders (oncology specialists and physicians) using Jira

New York, New York, United States

• Oversaw project development, study maintenance and timelines, data management, and IRB regulatory requirements for five research projects across the VA NY Harbor Healthcare System, NYU Langone Health, and NYC Health +.
• Created and maintained project budgets and acquisition of project materials and supplies
• Worked with Principal Investigator, Scientific Director, and Sr. Project Manager on grant proposals and submissions
• Responsible for team hiring, onboarding, and supervision of study staff

• Managed recruitment efforts and intervention adaptation and implementation for a smoking cessation study utilizing behavioral economics approaches among healthcare providers
• Supported oversight and management of participant recruitment, enrollment, and study progress for a smoking cessation study using financial incentives among low-income patients and patients with dementia
• Trained study staff on recruitment protocols and developed appropriate training materials and strategies for recruitment methods and retention
• Prepared study data reports and updates for the IRB and DSMB
• Coordinated weekly research study meetings and general team meetings to improve remote work engagement and process

• Led the recruitment and enrollment for Smoking Relapse after Total Joint Replacement Surgery (PRESS), NYU Langone Orthopedic Hospital
• Obtained informed consent and collected baseline and follow-up surveys for smoking cessation abstinence
• Conducted patient counseling using Motivational Interviewing techniques and advised on the use of tobacco cessation aids
• Collaborated on study protocol updates and study tools

New York, New York, United States

• Conducted research and evaluation capacity assistance to develop and improve the ability of Community Based Organizations in the Bronx Health Access service network
• Provided evaluation training workshops and one-on-one onsite development to address issues related to homelessness/housing instability and social isolation among older adults via intervention strategies

Boston, Massachusetts, United States

• Organized outreach strategy and coordinated volunteer recruitment for the 50th Celebration Walk for Hunger & 5K Run and other pre-Walk events through personal contact, social media, and engagement with leaders at.
• Established volunteer positions for 1,000+ volunteers and ensured that positions were filled based on specific time frames and locations while providing support and motivation for individuals and teams
• Maintained detailed Raiser’s Edge and Luminate database records by accurately tracking volunteers and interactions

New York, United States

• Managed a team of 8 employees to deliver an exemplary customer service experience for 6 prominent workers’ compensation insurance carriers
• Contributed to the successful development of employees in Spreemo Health’s Dallas, TX office through routine quality assurance checks, administration of team training, and regular communication of feedback
• Expedited the continuum of care and enhanced overall patient outcomes through creating efficiencies in data entry, schedule management, and data collection workflows

New York, United States

• Served as main point-of-contact for claimants, doctors, insurance carriers, and imaging providers by coordinating diagnostic studies while maintaining communication channels to achieve transparency between all parties
• Identified and addresses specific medical needs during treatment through the resolution of complex patient occurrences

Brookline, Massachusetts, United States

• Strengthened customer service skills and communication through transactions on the sales floor
• Handled customer comments and returns about store products over the phone
• Responsible for organizing store front displays, cash register, and inventory

Master Of Public Health - Mph, Population And Family Health, Certificate In Health Promotion Research And Practice

Bachelor Of Science (B.S.), Health Services/Allied Health/Health Sciences, General

Activities and Societies: Sigma Delta Tau, Global Medical Brigades, MEOR Boston, Health Leads

Education record