Olivia Xiao Email & Phone Number

423 Younge Street

Responsible for assisting with the Activity Programs in the Community.Take a hands-on approach in the development and facilitation of dynamic opportunities and experiences that add value and enrich the lives of our community members.

Toronto, Ontario, Canada

Responsible for Providing Receptionist and Secretarial services to the management team at the community.Greet residents, visitors, and general public, receive and redirect external calls and sales calls,operate and maintain all office equipment, establish and maintain resident services, respond to resident inquiries, perform basic accounting functions and provide assistance as required.General administrative duties include typing of documents and maintaining the resident file system.

Trained to handle emergency situations such as choking hazards and fire evacuation.Serve senior residents with patience and understanding while having knowledge of each person’s individual needs. Up to 25 simultaneously.Educated in a wide variety of alcoholic beverages and educated customers on each one.Acted as supervisor assistant on multiple occasions when short-staffed.Garnered leadership skills by cooperating with supervisors and managers and when I was performing as… Show more Trained to handle emergency situations such as choking hazards and fire evacuation.Serve senior residents with patience and understanding while having knowledge of each person’s individual needs. Up to 25 simultaneously.Educated in a wide variety of alcoholic beverages and educated customers on each one.Acted as supervisor assistant on multiple occasions when short-staffed.Garnered leadership skills by cooperating with supervisors and managers and when I was performing as hostess.Miscellaneous tasks as necessary, such as dishwashing and table organization .Trained new employees in the basics of the position. Show less

15 Barberry Place

Toronto, Canada Area

Developed an understanding of how to serve VIPs.Upheld the high standard that Ritz-Carlton is known for.Had to communicate and present the many different menu items to each customer in a highly professional manner.Was given a budget to spend on each customer (this could be in the form of a gift). This required knowing each customer on a personal level.

Conducted outgoing calls using an automatic call distribution telephone system.Recited questionnaires regarding customer satisfaction with a variety of services, primarily our biggest client, TD Bank.Scripts needed to be read in the highest grade possible and verbatim.Consistent feedback and training provided required to improve speech etiquette and tone.

• Served customers• Handled transactions• Maintained workspace• Collected, sorted and re-shelved returns• Priced and shelved new items

Dipoloma, Hospitality Administration/Management

I am currently studying at George Brown College, majority in Hotel Management

Diploma, High School/Secondary Diploma Programs

I was a high school student at Bond International College