Olivia Barker Email & Phone Number

Reynoldsburg, Ohio, United States

•Managed a team of 5 employees, streamlining daily operations by delegating tasks, balancing administrative responsibilities and effectively communicating expectations, strengthening team dynamics and boosting productivity •Improved inventory management, implementing a system that reorganized over stock into area-specific bays, reducing stock errors and making merchandise easier to find for customers•Trained new hires on policies and protocols, effectively communicating key information to ensure every associate was prepared to meet the company standard of customer care, lending to more confident transitions for new staff•Resolved customer complaints quickly, being sure to escalate when needed, showcasing empathy and an ability to solve complex issues and achieving a 95% satisfaction rate

Reynoldsburg, Ohio, United States

•Processed an average of 40 orders per day, efficiently multitasking to edit and print photos while assembling frames for custom orders, prioritizing tasks by complexity and achieving a 98% customer satisfaction rating•Educated customers on photo editing tools, guiding customers in using the app and photo editing software, gaining insights to inform a better customer experience and creating a helpful environment for customers•Resolved customer inquiries, advising customers on photo products to best fit their needs, displaying an eye for detail and an understanding of photo finishes binging about less returns and repeat customers

Los Angeles, California, United States

•Monitored security footage and systems for a 500,000 sq. ft. facility, collaborating with a team of 6 guards via radio to notate rounds and relay points of interest, ensuring rapid response to incidents and preserving the safety of the tenants•Generated detailed reports, keeping an accurate log of security events and systems checks, demonstrating attention to detail and contributing to better communication between shifts•Trained security team members on procedures, quickly relaying any changes to protocol to limit knowledge gaps and preventing delays in response

Whitehall, Ohio, United States

•Led a team of six in daily store operations, taking charge of task delegation, balancing administrative duties, organizing workflow and setting clear expectations, fostering a collaborative environment, resulting in improved team productivity•Built trust and loyalty by actively listening to customers, empathetically resolving concerns, and ensuring a positive, lasting impression, contributing to repeat patronage to the store•Oversaw stockroom operations, identifying and resolving inventory issues with attention to detail to streamline restocking, enhance customer access, creating a more organized shopping experience