Olivia Chen Email & Phone Number

Sydney, Australia

Sydney, Australia

Pactera Technology International is a global consulting and technology services company. I work as a business analyst in the Communications, Media and Utilities services group focusing on Cloud computing and Infrastructure as a Service (IaaS). I work on client engagements with Telstra Cloud Services, delivering various projects based in an Agile environment and producing corporate communications.Responsibilities:• Producing stakeholder reports.• Producing corporate communications and customer-facing EDMs.• Co-ordinating workshops, and defining business requirements and user stories.• Documenting and updating process flows.• Co-ordinating and tracking project actions, risks and issues.Achievements:• Re-engineered the end-to-end firewall automation process flow and work instructions for Telstra’s Utility Hosting.• Supported the design and delivery of Telstra’s Next Generation Cloud product as a member of the program team.• Documented process/workflows and role responsibilities for Telstra’s Cloud operations global delivery model.• Assisted on a proposal for an internal Employee Enablement program.

Sydney, Australia

UberConsult Solutions is an Australian owned digital agency specialising in small to large enterprise web solutions and e-Commerce. I worked across 20+ projects from a broad range of industries across design, development, testing and support functions. Clients included Priceline, Canon, SalesITV, NSW Board of Architects amongst others.Responsibilities:• Defining and documenting requirements, process maps, and use cases.• Creating wireframes and functional specifications.• Managing small PHP development teams across 3 locations – in-house, regional and offshore.• Client liaison for small projects, change requests and CMS queries.Achievements:• Led the creative team in designing the UI for an online booking system for the Broken Hill city council.• Re-engineered the end-to-end returns administration solution for a multi-million dollar e-Commerce implementation.• Delivered major enhancements to an e-Learning platform as the acting project manager.

Sydney, Australia

Earned promotion to Junior Business Analyst after 1 year for consistent high-quality work and demonstrated ability to learn and master new concepts quickly.Responsibilities:• Providing 1st and 2nd level help-desk support for a suite of global applications with over 28,000 users worldwide.• Creating test plans, co-ordinating testing and managing project defects for 10+ different online projects.• Creating user documentation and conducting training for several CMS projects.Achievements:• Conducted training for new support team members.• Managed a team of 4 internal testers for a multi-million dollar e-Commerce CMS project.• Created all user documentation and provided client training for 3 e-Commerce projects.

Yamanashi, Japan

Interac is an educational consultancy which provides English teaching services to commercial and government organisations in Japan. I worked as an assistant language teacher for the Showa Board of Studies in Yamanashi, Japan. During my time with Interac, I taught English to classrooms of up to 40 students. By creating a new English curriculum for Japanese junior high school students, I encouraged interactive learning and increased student participation.

Sydney, Australia

MMC Learning and Development is a global organisation specialising in hi-fidelity technology based training. I worked as a Production Support Officer on e-Learning projects for the Australian Defence Force.During my time with MMC Learning and Development, I assembled e-Learning programs using OutStart’s applications, custom in-house development tools, storyboards, XML and Javascript. I was also responsible for conducting software testing and creating user documentation.

Bachelor Of Computer Science And Technology, Computer Science, Credit

Majored in Software Development. Studied various programming languages, project management and systems analysis. Designed and implemented.

Master Of Commerce And Economics, Finance, General, Distinction

Focused on business communication skills, stakeholder management, financial markets and financial risk management.