Pactera Technology International is a global consulting and technology services company. I work as a business analyst in the Communications, Media and Utilities services group focusing on Cloud computing and Infrastructure as a Service (IaaS). I work on client engagements with Telstra Cloud Services, delivering various projects based in an Agile environment and producing corporate communications.Responsibilities:• Producing stakeholder reports.• Producing corporate communications and customer-facing EDMs.• Co-ordinating workshops, and defining business requirements and user stories.• Documenting and updating process flows.• Co-ordinating and tracking project actions, risks and issues.Achievements:• Re-engineered the end-to-end firewall automation process flow and work instructions for Telstra’s Utility Hosting.• Supported the design and delivery of Telstra’s Next Generation Cloud product as a member of the program team.• Documented process/workflows and role responsibilities for Telstra’s Cloud operations global delivery model.• Assisted on a proposal for an internal Employee Enablement program.

UberConsult Solutions is an Australian owned digital agency specialising in small to large enterprise web solutions and e-Commerce. I worked across 20+ projects from a broad range of industries across design, development, testing and support functions. Clients included Priceline, Canon, SalesITV, NSW Board of Architects amongst others.Responsibilities:• Defining and documenting requirements, process maps, and use cases.• Creating wireframes and functional specifications.• Managing small PHP development teams across 3 locations – in-house, regional and offshore.• Client liaison for small projects, change requests and CMS queries.Achievements:• Led the creative team in designing the UI for an online booking system for the Broken Hill city council.• Re-engineered the end-to-end returns administration solution for a multi-million dollar e-Commerce implementation.• Delivered major enhancements to an e-Learning platform as the acting project manager.

Earned promotion to Junior Business Analyst after 1 year for consistent high-quality work and demonstrated ability to learn and master new concepts quickly.Responsibilities:• Providing 1st and 2nd level help-desk support for a suite of global applications with over 28,000 users worldwide.• Creating test plans, co-ordinating testing and managing project defects for 10+ different online projects.• Creating user documentation and conducting training for several CMS projects.Achievements:• Conducted training for new support team members.• Managed a team of 4 internal testers for a multi-million dollar e-Commerce CMS project.• Created all user documentation and provided client training for 3 e-Commerce projects.

Interac is an educational consultancy which provides English teaching services to commercial and government organisations in Japan. I worked as an assistant language teacher for the Showa Board of Studies in Yamanashi, Japan. During my time with Interac, I taught English to classrooms of up to 40 students. By creating a new English curriculum for Japanese junior high school students, I encouraged interactive learning and increased student participation.

MMC Learning and Development is a global organisation specialising in hi-fidelity technology based training. I worked as a Production Support Officer on e-Learning projects for the Australian Defence Force.During my time with MMC Learning and Development, I assembled e-Learning programs using OutStart’s applications, custom in-house development tools, storyboards, XML and Javascript. I was also responsible for conducting software testing and creating user documentation.