Designed, configured, programmed, and maintained a wide range of audiovisual systems,including:- Conference rooms (Kramer, Harvey, Lightware, Lumens)- Church sound systems (pro audio mixing desks, microphones, DSPs)- Sound systems for specific venues (aquatic centers, bars, pubs) (tailored for clarity,intelligibility, and background music)- IP paging systems for schools (complex paging and bells)- IPTV systems for hospitality (Philips)- Automation systems (GUI and control design and programming)Collaborated with IT teams to diagnose and resolve cross-functional network issues.Streamlined AV project management by implementing new processes.Designed, commissioned, and managed digital signage projects from start to finish.Exceeded client expectations by providing comprehensive training and commissioning toensure client satisfaction.Trained clients, users, and teammates on AV system operation.Performed thorough commissioning and testing of AV systems to ensure optimalfunctionality

Served as the primary technical point of contact for new corporate and partner customers, providing post-sales support andimplementation assistanceOnboarded Channel Partners and established strong, strategic relationships to deliver exceptional service and customer experienceTrained customers on effective administration of their client environments, offering expert tips, best practice recommendations, andnecessary resourcesProvided exceptional customer support by resolving tickets, conducting regular health checks, and collaborating with other departments

Delivered Level 2 technical support for SMB products including switches, NAS, WiFi, and routers, achieving a 100% CSAT scoreResolved complex issues through methodical troubleshooting and escalation proceduresMaintained open and effective communication with customers and internal teams to optimize case resolutionsManaged a shared technical space for team members, providing access to collective knowledge

Opened a new branch Trained, motivated, and mentored employees to achieve consistent quality work and meet sales targetsImproved technical support offerings by providing a local lab for the teamManaged key accounts and maintained strong relationships

Wholesale of security products and services (commissioning)Directed the business, performed daily operations, negotiated with vendorsManaged technical projects such as Voice Alarm and Public Address replacement at Nice airport (France) (100V systems)Built strong relationships with customers based on technical expertiseDesigned, negotiated, sold and commissioned complex electronic security systems (alarm, video, access control)

Developed strong network skills working with IP cameras and network systemsProvided technical support and training for security systems including network support (routing for remote access, IP cameras andservers)Improved Pres sales skills with quotes, designs, negotiations and closing deals

Programmed PBXs, installed phone wiring and setupsCommissioned video surveillance systems (analog matrixes: AD & Pelco)Acquired knowledge in networking and IP systems