Olivier Bauduin

Olivier Bauduin Email and Phone Number

Directeur des Services Cluster Europe de l'Ouest @ Miele
Igny, FR
Olivier Bauduin's Location
Igny, Île-de-France, France, France
Olivier Bauduin's Contact Details

Olivier Bauduin work email

Olivier Bauduin personal email

n/a
About Olivier Bauduin

Convinced that what makes the effectiveness of an organization are above all the people, I have always known how to unite my teams around a common ambition, by encouraging listening and by facilitating dialogue and communication between people. Relying on the strengths of a team and developing its talents, allowed me to adapt to very different jobs and environments, within an international group leader in its market : • Indeed, Within the Supply Chain, I held the roles of Technical Operations Director, Customer Service Director or even Operations Director, which allowed me to develop industrial expertise. • My positions as KAM "Cash & Carry" and Sales Manager "Equipment Service" have enabled me to build commercial policies, negotiate them and implement them, both for the sale of products and services. In my current role as Director of Services and Customer Relations, within an internationally renowned German Family Group, I draw on the richness of this journey to develop the performance of my department and delight our consumers. Measuring customer satisfaction, developing a safety culture and improving the profitability of services are at the heart of my daily management. It is with real enthusiasm that I support change, in a rapidly changing domestic appliance market in terms of product durability and troubleshooting assistance. Working for a brand known and recognized by the general public are important elements for my professional development. They say of me that I am warm and enthusiastic. Honesty and loyalty are fundamental values to me. Committed, organized and persevering, I am committed to carrying out the projects entrusted to me. Sportsman in my everyday life, I like to take up challenges and competition does not scare me.

Olivier Bauduin's Current Company Details
Miele

Miele

View
Directeur des Services Cluster Europe de l'Ouest
Igny, FR
Website:
miele.de
Employees:
6586
Olivier Bauduin Work Experience Details
  • Miele
    Directeur Des Services Cluster Europe De L'Ouest
    Miele
    Igny, Fr
  • Miele France
    National Director Of Services And Customer Relations
    Miele France May 2019 - Present
    Paris Area, France
    In charge of the field technical after-sales teams, technical and quality management as well as call centers for domestic and professional activity. Management of a team of 5 direct Directors and 155 collaborators. Main results: - Animation of safety and reduction in the number of work accidents - Improvement of the Customer Satisfaction Rate (NPS) thanks to the improvement of the first time fix rate and the response time - Development of the profitability of services thanks to the optimization of the offer, the implementation of a new discount policy on spare parts for our resellers or repairers, and the outsourcing of our consumer contact centre. - Development of the engagement of the teams and adjustment of the organization of the services to make it more efficient Member of the management committee of the French subsidiary. (300 employees, €144m turnover).
  • Coca-Cola European Partners
    Head Of The Field Technical Department
    Coca-Cola European Partners Apr 2017 - May 2019
    Headquarters
    Technical Services for Out of Home customers (200 people, operating budget of 24 € million, 2017 Turnover : 17 € million) In Charge of the technical services organization of Coca-Cola European Partners (Technical and commercial Teams), for our own equipments and for external customers. Management of 8 direct reports. Member of the Executive CommitteePrésident of Establishment (CE, CHSCT, DP)- Control and improvement of our safety results - Improvment of our service efficiency- Reduction of the hourly cost per technician - Revenus Development - Conduct of a social plan with the unions
  • Coca-Cola Enterprises
    Sales Manager For « Equipment Services » - France
    Coca-Cola Enterprises Nov 2012 - Mar 2017
    Headquarters
    European leader in technical maintenance serving all players in the out of the home catering market- Develop technical services revenues within a European organization- Coordinate of the deployment of the new projects with all the supports departments- Elaborate and implemente annual business policy to optimize profitability- Support and coach field technical teams to sale the services at regional level- Share the expertises of every country to favor the deployment of the activity- Manage 4 Key Account Managers2014 Turnover: €9,4 Million – +15% revenues growth per year over the past 3 years)
  • Coca-Cola Enterprises
    Head Of The Vending Business Unit
    Coca-Cola Enterprises Jun 2010 - Oct 2012
    Paris Ile De France Region
    Member of the regional management commitee- Responsible for vending regional P&L (1800 cold and hot vending machines)- Management and maintenance of 25 000 Equipments- Management of 62 people in sales, operations, technical and logistic areas2011 Turnover : €3,7 million – 15% Total France Turnover
  • Coca-Cola Enterprises
    Key Account Manager
    Coca-Cola Enterprises Oct 2006 - May 2010
    Headquarters
    - Creation of the Cash & Carry commercial strategy and negociation of annual client agreements - Profit and sales volume development using commercial and marketing means adapted to client strategy - Realisation of national strategy through regional commercial teams and industry support management, to reach sales and profitability objectives 2008 Turnover : €200 million – 14% Total France Turnover
  • Coca-Cola Enterprises
    Head Of Distribution
    Coca-Cola Enterprises Jun 2003 - Sep 2006
    Headquarters
    - Management of orders, from registration to delivery (80 000/year)- Team management according to performance indicators and shared best-practice procedures- Regular Client meetings, following performance and putting in place mutual logistics - Development of efficient internal communication with commercial department 15 people – Turnover 2003 : €1,4 billion – 650 clients
  • Coca-Cola Enterprises
    Head Of Finance, Wharehousing, Logistics And Customer Service
    Coca-Cola Enterprises Jul 2000 - Jun 2003
    Grigny Factory
    - Creation and piloting of the factory budget to reach productivity objectives- Management of a 17 000 m2 warehouse, servicing 220 trucks/day - Development of production plans in collaboration with different departments (Headquarters and local)35 people - Budget €30 million
  • Coca-Cola Enterprises
    Production Manager – Packaging And Palettisation
    Coca-Cola Enterprises Mar 1999 - Jun 2000
    Grigny Factory
    - Reorganisation of personnele to improve productivity in the context of a difficult labour situation - Coordination of the production area of which I was in charge, wtih the other departments of the factory - Development of people and equipment performance to reach efficiency objectives 30 people
  • Coca-Cola Enterprises
    Project Manager
    Coca-Cola Enterprises Jan 1997 - Feb 1999
    Clamart Factory
    PET bottle production (blowing machine, compressor, structural specification). New PET 0,5L production line. - Realisation of organisational, technical and financial studies - Elaboration of technical specifications and purchase contracts - Management of a dedicated project team (production, maintenance and quality control) to coordinate equipment installations, commissioning and increasing equipment efficiency Budget : PET bottle production : €5 million New PET 0,5L production line : €8 million
  • Coca-Cola Enterprises
    Production Supervisor
    Coca-Cola Enterprises Mar 1993 - Dec 1996
    Clamart Factory
    - Management of bottling line (organisation and improvement of line efficiency) according to production plans- Realisation of a strategic 4-month project for efficiency optimisation of the new PET 0,5L production line 40 people

Olivier Bauduin Skills

Leadership Sales Manager Gestion De Compte Vente

Olivier Bauduin Education Details

Frequently Asked Questions about Olivier Bauduin

What company does Olivier Bauduin work for?

Olivier Bauduin works for Miele

What is Olivier Bauduin's role at the current company?

Olivier Bauduin's current role is Directeur des Services Cluster Europe de l'Ouest.

What is Olivier Bauduin's email address?

Olivier Bauduin's email address is ob****@****cce.com

What schools did Olivier Bauduin attend?

Olivier Bauduin attended Ensaia.

What are some of Olivier Bauduin's interests?

Olivier Bauduin has interest in Tennis Compétition, Restauration De Véhicules Anciens, Bricolage.

What skills is Olivier Bauduin known for?

Olivier Bauduin has skills like Leadership, Sales Manager, Gestion De Compte, Vente.

Who are Olivier Bauduin's colleagues?

Olivier Bauduin's colleagues are Sara Mehri, Elif Karaçeper, Fabian Henze, Harry Thomas, Roland Pfister, Johannes Haage, Katarzyna Dulska.

Not the Olivier Bauduin you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.