Olivier Bauduin Email & Phone Number

Igny, Fr

Paris Area, France

In charge of the field technical after-sales teams, technical and quality management as well as call centers for domestic and professional activity. Management of a team of 5 direct Directors and 155 collaborators. Main results: - Animation of safety and reduction in the number of work accidents - Improvement of the Customer Satisfaction Rate (NPS) thanks to the improvement of the first time fix rate and the response time - Development of the profitability of services thanks to the optimization of the offer, the implementation of a new discount policy on spare parts for our resellers or repairers, and the outsourcing of our consumer contact centre. - Development of the engagement of the teams and adjustment of the organization of the services to make it more efficient Member of the management committee of the French subsidiary. (300 employees, €144m turnover).

Headquarters

Technical Services for Out of Home customers (200 people, operating budget of 24 € million, 2017 Turnover : 17 € million) In Charge of the technical services organization of Coca-Cola European Partners (Technical and commercial Teams), for our own equipments and for external customers. Management of 8 direct reports. Member of the Executive CommitteePrésident of Establishment (CE, CHSCT, DP)- Control and improvement of our safety results - Improvment of our service efficiency- Reduction of the hourly cost per technician - Revenus Development - Conduct of a social plan with the unions

Headquarters

European leader in technical maintenance serving all players in the out of the home catering market- Develop technical services revenues within a European organization- Coordinate of the deployment of the new projects with all the supports departments- Elaborate and implemente annual business policy to optimize profitability- Support and coach field technical teams to sale the services at regional level- Share the expertises of every country to favor the deployment of the activity- Manage 4 Key Account Managers2014 Turnover: €9,4 Million – +15% revenues growth per year over the past 3 years)

Paris Ile De France Region

Member of the regional management commitee- Responsible for vending regional P&L (1800 cold and hot vending machines)- Management and maintenance of 25 000 Equipments- Management of 62 people in sales, operations, technical and logistic areas2011 Turnover : €3,7 million – 15% Total France Turnover

Headquarters

- Creation of the Cash & Carry commercial strategy and negociation of annual client agreements - Profit and sales volume development using commercial and marketing means adapted to client strategy - Realisation of national strategy through regional commercial teams and industry support management, to reach sales and profitability objectives 2008 Turnover : €200 million – 14% Total France Turnover

Headquarters

- Management of orders, from registration to delivery (80 000/year)- Team management according to performance indicators and shared best-practice procedures- Regular Client meetings, following performance and putting in place mutual logistics - Development of efficient internal communication with commercial department 15 people – Turnover 2003 : €1,4 billion – 650 clients

Grigny Factory

- Creation and piloting of the factory budget to reach productivity objectives- Management of a 17 000 m2 warehouse, servicing 220 trucks/day - Development of production plans in collaboration with different departments (Headquarters and local)35 people - Budget €30 million

Grigny Factory

- Reorganisation of personnele to improve productivity in the context of a difficult labour situation - Coordination of the production area of which I was in charge, wtih the other departments of the factory - Development of people and equipment performance to reach efficiency objectives 30 people

Clamart Factory

PET bottle production (blowing machine, compressor, structural specification). New PET 0,5L production line. - Realisation of organisational, technical and financial studies - Elaboration of technical specifications and purchase contracts - Management of a dedicated project team (production, maintenance and quality control) to coordinate equipment installations, commissioning and increasing equipment efficiency Budget : PET bottle production : €5 million New PET 0,5L production line : €8 million

Clamart Factory

- Management of bottling line (organisation and improvement of line efficiency) according to production plans- Realisation of a strategic 4-month project for efficiency optimisation of the new PET 0,5L production line 40 people