Olivier Bauduin Email and Phone Number
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Convinced that what makes the effectiveness of an organization are above all the people, I have always known how to unite my teams around a common ambition, by encouraging listening and by facilitating dialogue and communication between people. Relying on the strengths of a team and developing its talents, allowed me to adapt to very different jobs and environments, within an international group leader in its market : • Indeed, Within the Supply Chain, I held the roles of Technical Operations Director, Customer Service Director or even Operations Director, which allowed me to develop industrial expertise. • My positions as KAM "Cash & Carry" and Sales Manager "Equipment Service" have enabled me to build commercial policies, negotiate them and implement them, both for the sale of products and services. In my current role as Director of Services and Customer Relations, within an internationally renowned German Family Group, I draw on the richness of this journey to develop the performance of my department and delight our consumers. Measuring customer satisfaction, developing a safety culture and improving the profitability of services are at the heart of my daily management. It is with real enthusiasm that I support change, in a rapidly changing domestic appliance market in terms of product durability and troubleshooting assistance. Working for a brand known and recognized by the general public are important elements for my professional development. They say of me that I am warm and enthusiastic. Honesty and loyalty are fundamental values to me. Committed, organized and persevering, I am committed to carrying out the projects entrusted to me. Sportsman in my everyday life, I like to take up challenges and competition does not scare me.
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Directeur Des Services Cluster Europe De L'OuestMieleIgny, Fr -
National Director Of Services And Customer RelationsMiele France May 2019 - PresentParis Area, FranceIn charge of the field technical after-sales teams, technical and quality management as well as call centers for domestic and professional activity. Management of a team of 5 direct Directors and 155 collaborators. Main results: - Animation of safety and reduction in the number of work accidents - Improvement of the Customer Satisfaction Rate (NPS) thanks to the improvement of the first time fix rate and the response time - Development of the profitability of services thanks to the optimization of the offer, the implementation of a new discount policy on spare parts for our resellers or repairers, and the outsourcing of our consumer contact centre. - Development of the engagement of the teams and adjustment of the organization of the services to make it more efficient Member of the management committee of the French subsidiary. (300 employees, €144m turnover). -
Head Of The Field Technical DepartmentCoca-Cola European Partners Apr 2017 - May 2019HeadquartersTechnical Services for Out of Home customers (200 people, operating budget of 24 € million, 2017 Turnover : 17 € million) In Charge of the technical services organization of Coca-Cola European Partners (Technical and commercial Teams), for our own equipments and for external customers. Management of 8 direct reports. Member of the Executive CommitteePrésident of Establishment (CE, CHSCT, DP)- Control and improvement of our safety results - Improvment of our service efficiency- Reduction of the hourly cost per technician - Revenus Development - Conduct of a social plan with the unions -
Sales Manager For « Equipment Services » - FranceCoca-Cola Enterprises Nov 2012 - Mar 2017HeadquartersEuropean leader in technical maintenance serving all players in the out of the home catering market- Develop technical services revenues within a European organization- Coordinate of the deployment of the new projects with all the supports departments- Elaborate and implemente annual business policy to optimize profitability- Support and coach field technical teams to sale the services at regional level- Share the expertises of every country to favor the deployment of the activity- Manage 4 Key Account Managers2014 Turnover: €9,4 Million – +15% revenues growth per year over the past 3 years) -
Head Of The Vending Business UnitCoca-Cola Enterprises Jun 2010 - Oct 2012Paris Ile De France RegionMember of the regional management commitee- Responsible for vending regional P&L (1800 cold and hot vending machines)- Management and maintenance of 25 000 Equipments- Management of 62 people in sales, operations, technical and logistic areas2011 Turnover : €3,7 million – 15% Total France Turnover -
Key Account ManagerCoca-Cola Enterprises Oct 2006 - May 2010Headquarters- Creation of the Cash & Carry commercial strategy and negociation of annual client agreements - Profit and sales volume development using commercial and marketing means adapted to client strategy - Realisation of national strategy through regional commercial teams and industry support management, to reach sales and profitability objectives 2008 Turnover : €200 million – 14% Total France Turnover -
Head Of DistributionCoca-Cola Enterprises Jun 2003 - Sep 2006Headquarters- Management of orders, from registration to delivery (80 000/year)- Team management according to performance indicators and shared best-practice procedures- Regular Client meetings, following performance and putting in place mutual logistics - Development of efficient internal communication with commercial department 15 people – Turnover 2003 : €1,4 billion – 650 clients -
Head Of Finance, Wharehousing, Logistics And Customer ServiceCoca-Cola Enterprises Jul 2000 - Jun 2003Grigny Factory- Creation and piloting of the factory budget to reach productivity objectives- Management of a 17 000 m2 warehouse, servicing 220 trucks/day - Development of production plans in collaboration with different departments (Headquarters and local)35 people - Budget €30 million -
Production Manager – Packaging And PalettisationCoca-Cola Enterprises Mar 1999 - Jun 2000Grigny Factory- Reorganisation of personnele to improve productivity in the context of a difficult labour situation - Coordination of the production area of which I was in charge, wtih the other departments of the factory - Development of people and equipment performance to reach efficiency objectives 30 people -
Project ManagerCoca-Cola Enterprises Jan 1997 - Feb 1999Clamart FactoryPET bottle production (blowing machine, compressor, structural specification). New PET 0,5L production line. - Realisation of organisational, technical and financial studies - Elaboration of technical specifications and purchase contracts - Management of a dedicated project team (production, maintenance and quality control) to coordinate equipment installations, commissioning and increasing equipment efficiency Budget : PET bottle production : €5 million New PET 0,5L production line : €8 million -
Production SupervisorCoca-Cola Enterprises Mar 1993 - Dec 1996Clamart Factory- Management of bottling line (organisation and improvement of line efficiency) according to production plans- Realisation of a strategic 4-month project for efficiency optimisation of the new PET 0,5L production line 40 people
Olivier Bauduin Skills
Frequently Asked Questions about Olivier Bauduin
What company does Olivier Bauduin work for?
Olivier Bauduin works for Miele
What is Olivier Bauduin's role at the current company?
Olivier Bauduin's current role is Directeur des Services Cluster Europe de l'Ouest.
What is Olivier Bauduin's email address?
Olivier Bauduin's email address is ob****@****cce.com
What schools did Olivier Bauduin attend?
Olivier Bauduin attended Ensaia.
What are some of Olivier Bauduin's interests?
Olivier Bauduin has interest in Tennis Compétition, Restauration De Véhicules Anciens, Bricolage.
What skills is Olivier Bauduin known for?
Olivier Bauduin has skills like Leadership, Sales Manager, Gestion De Compte, Vente.
Who are Olivier Bauduin's colleagues?
Olivier Bauduin's colleagues are Sara Mehri, Elif Karaçeper, Fabian Henze, Harry Thomas, Roland Pfister, Johannes Haage, Katarzyna Dulska.
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Olivier Bauduin
Greater Lille Metropolitan Area -
Olivier BAUDUIN
Expert-Comptable, Associé Blg Conseil / Conseils Et Accompagnement Des EntreprisesGreater Paris Metropolitan Region -
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2orange.fr, trumpf.com
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