Olivier Wright Email & Phone Number

United Kingdom

St. Neots, England, United Kingdom / Hybrid

Cubeware, Quadrant Court, 49 Calthorpe Road, Birmingham, Birmingham, B15 1Th

Hemel Hempstead, United Kingdom

3D Systems provides comprehensive products and services, including 3D printers, print materials, software, on-demand manufacturing services, and healthcare ...

Remote

Knowledge transfer as part of a TUPE transfer

Stevenage, United Kingdom

Team Leader (and acting Operations Manager)I manage a team of 30 people (split over 3 locations), who provide first line IT support and problem solving for DuPont, Danisco, Chemours, Pioneer, Solae and DTF employees across the EMEA regions (Europe, Middle East and Africa) . I endorsed the tasks of the Operations manager when he left in November 2015, becoming the first point of contact for the customer.

Stevenage, United Kingdom

I seconded the team leader in managing the helpdesk. A few of my tasks were to enhance the team’s skill-set through teamwork & contribution to the communal knowledge base, to provide 2nd line support for issues that cannot be resolved by 1st line agents, to improve the quality of service provided and to take part to a daily service review meeting with all levels of support provided to DuPont, Axalta, Chemours, Pioneer, Solae and DTF, in order to communicate any events, changes, procedures and outages to the rest of the service delivery management as well as the weekly change advisory board meeting, to discuss future changes on the client environment.I also monitored daily statistics, as well as the performances of individual agents, in order to identify areas of improvement, and maintain productivity, by the means of system reports, spot checks, and call observations and to conduct quarterly reviews

Stevenage, United Kingdom

Providing 1st line technical and administrative support for incoming calls and emails for customers across the EMEA region for DuPont, Axalta, Chemours, Invista, Pioneer, Solae and DTF

Sudbury/Thames

I trained and implemented the Fidelio hotel software in all newly acquired McDonald Hotels across the UK. I also trained major Hotel chains on the Utell system (web based system for reservations centers and sales departments) across the whole of Europe, in English, German or French, depending on the country, training in up to 3 different countries per week.

Switzerland And Germany

I worked in France in the restaurant industry, and after completing my military service, I went to Switzerland (Moevenpick, Zurich), then went to Germany (Düsseldorf), where I progressed from Chef de Rang up to Restaurant Manager for premium international hotel and restaurant chains (Moevenpick, Dom Hotels, Holiday Inn, Lindner Hotels)