- 5+ years of successfully managing relationships with new and existing strategic customers across multiple regions (NA, EMEA, LATAM).- Draft and negotiate comprehensive statements of work (SOW) tailored to project scopes, timelines, and client requirements.- Manage the entire lifecycle of SOWs, from contract signature to final execution.- Oversee SAP delivery and project managers leading implementations, ensuring all projects are delivered on time and within budget.- Deep… Show more - 5+ years of successfully managing relationships with new and existing strategic customers across multiple regions (NA, EMEA, LATAM).- Draft and negotiate comprehensive statements of work (SOW) tailored to project scopes, timelines, and client requirements.- Manage the entire lifecycle of SOWs, from contract signature to final execution.- Oversee SAP delivery and project managers leading implementations, ensuring all projects are delivered on time and within budget.- Deep understanding of critical business requirements and complex compliance regulations for large enterprise accounts (SP500, NYSE, TSX).- Collaborate with CIO, VP of finance, VP of IT, and directors, with ability to simplify and explain technical requirements to meet digital transformation objectives.- Strong ability to proactively handle incidents and escalations for "fast-paced" industries and meet service level objectives.- Successfully manage long-term agreements and managed service renewals for strategic accounts.- Strength in understanding companies’ challenges as well as improving services adoption with hand-tailored presentations leading to account growth. Show less

- Led successful SAP implementation, migration, and digital transformation projects in addition to enhancing system performance and client satisfaction.- Strong ability to analyze and understand customer architectures to suggest improvement, leading to customer satisfaction.- Lead week-long workshops to kick-start projects with new and existing customers to gain and establish long-term relationships with customers.- Ability to work with multi-disciplinary skilled teams to meet large… Show more - Led successful SAP implementation, migration, and digital transformation projects in addition to enhancing system performance and client satisfaction.- Strong ability to analyze and understand customer architectures to suggest improvement, leading to customer satisfaction.- Lead week-long workshops to kick-start projects with new and existing customers to gain and establish long-term relationships with customers.- Ability to work with multi-disciplinary skilled teams to meet large enterprise project requirements and deadlines.- Designed, managed and lead 20+ fast-paced projects to successfully implement major and minor updates, upgrades, and features. Show less

- Led and managed a team of SAP BC consultants for the delivery of SAP services, ensuring client satisfaction and consistently meeting service-level objectives and agreements.- Coordinated multi-disciplinary teams, including SAP BC, network, and infrastructure, to ensure consistent quality of services delivered to customers.- Oversaw incident management and escalation, root cause analysis, and problem resolution for critical SAP issues, ensuring minimal business disruption for our… Show more - Led and managed a team of SAP BC consultants for the delivery of SAP services, ensuring client satisfaction and consistently meeting service-level objectives and agreements.- Coordinated multi-disciplinary teams, including SAP BC, network, and infrastructure, to ensure consistent quality of services delivered to customers.- Oversaw incident management and escalation, root cause analysis, and problem resolution for critical SAP issues, ensuring minimal business disruption for our customers’ critical business applications.- Acted as a primary point of contact for clients, building strong relationships and providing continuous updates on day-to-day activities, change risks, and system performance KPIs.- Lead improvement initiatives, optimizing service delivery processes, and ensuring best practices were followed to maximize application stability and resiliency.- Conducted weekly and monthly service reviews with clients’ IT directors to review technical KPIs, ensure objectives are met, customer feedback while identifying opportunities for service improvement.- Developed and supervised the team documentation for technical activities and processes to ensure operational consistency and meet compliance standards for medium and large customers.- Continuously collaborated with account managers to identify opportunities within our customers’ SAP landscapes. Show less

- Managed daily SAP operations for diverse clients across multiple industries.- Installed, configured, and maintained SAP systems (ECC, S/4HANA, BW, etc.) for both on-premises and cloud environments.- Performed system tuning, capacity planning, and optimization to ensure efficient resource utilization.- Coordinated with functional and technical teams for SAP transports, performance issues, and project rollouts.