Automation User Experience powered by Conversational Artificial Intelligence. BookyBot is the Strategic Business Unit of Mintt ®️(Mint Technology Cloud). We provide a conversational, high quality and personalized customer journey on the right channel at the right time, through cloud-based solutions such as Chat and VoiceBot powered by Conversational AI, in SaaS mode. The Bots Business Unit is powered by Mintt’s unique technology infrastructure, a cloud-based Telco ecosystem (operator of fixed-mobile telecom, 900-800 lines, Internet & mass SMS sending, contact center, virtual switchboard…).

Senior Advisor on Business Development, Digital Transformation and Internationalization of SMEs.

Italian-inspired Activewear digital brand in the premium-luxury segment.Some key accomplishments associated with this job role include:• Onboarded different marketplace in Canada, United States, Latin America, United Kingdom to increase market share, reduce competition, and create economies of scale. • Contributed to development of multi-country and multi-language e-commerce site on Magento platform in collaboration with the freelance developer, integrated with ERP product Avelon and Hermes omnichannel platform from Moddo. • Initiated international logistics by partnering with distribution centers in the UK, Milan, and Florida.

Customer Satisfaction Research firm. Tailor-made programs to measure and improve the Customer Experience in large corporations. A small section of my achievements is stated as follows:• Boosted turnover x30 from €45.000 to €1.400.000• Increased workforce x25 from two to +50 employees & field network from 2000 to +7000 mystery shoppers. • Established multilingual service platform for outgoing calls to propose international clients business KPIs such as telephone and online satisfaction barometers, measurement of the NPS and CES. • Achieved multi-years contracts with PSA, Renault Retail Group, Renault France, BP Spain, Media Markt, Worten, Massimo Dutti, Okaïdi, Mas Vision, Douglas, Saint Gobain France and Spain, Grupo la Poste France, Darty, UCI, and Servihabitat.

International Retail Textile solutions provider (hangers and accessories for textile industry). A small section of my achievements comprises:• Promoted from Sales Director to Chief Executive Officer.• Transformed Production Company into a marketing and sales unit, closed the production plant in Arganda del Rey and shifted production assets to a subcontractor in Galicia, directly impact of relocation of textile industry in Asian countries.• Improved turnover from €2.5M to €6.5M in 5 years as a Commercial Director, winning retail clients such as Carrefour, Alcampo, Mango, Massimo Dutti, Oysho, Bershka, Adolfo Domínguez, Roberto Verino, Carolina Herrera, Purificación García, Bimba y Lola, Cortefiel, Springfield, Induyco, and el Corte Inglés.

Specialized B2C DIY Retailer. Being a key member of the organization department, I managed projects for the creation of new stores, expansion and reorganization of existing stores by collaborating with marketing, expansion and works and construction departments. Along with that, I collaborated with IT and European Logistics Directors to draft specifications for Information system for the logistics master plan for Europe; Developed the documents Store merchandise flow management systems and tools.

B2C Mail order selling, 3 Suisses international group.I successfully transformed small inefficient manual handling workshop in collaboration with collating with marketing department into an industrial and automated prospecting activity, including filming catalogues and enveloping documents. A small section of my achievements comprises:• Increased volumes of shipments 300% in one year through Correos;• Recognized and physically re-implanted picking department, preparation of orders in the warehouse.