Olivier Clemençon 🐬 Email & Phone Number

Ville De Paris, Île-de-France, France

Paris Area, France

▶︎ 𝑴𝒀 𝑬𝑿𝑷𝑬𝑹𝑻𝑰𝑺𝑬: Scope Conseils is focused on your vision, on how you would like to drive your business.

✓ Customer Relationship Management
✓ Executive coaching (individual and group session),
✓ Business mentoring services in the fields of F&B operations
✓ Food management project development
✓ Quality & HR training dedicated to hotels.

Ferrières En Brie

Master of Sciences 1 & 2 Program

Région De Paris, France

Geneva Area, Switzerland

Track and Analyze Reports
Identify Customer Needs
Develop Improvement Plan

Paris Area, France

Paris Area, France

L'ASFOREST est un centre de formation spécialisé hôtellerie restauration dispensant des formations certifiantes par des spécialistes issus du secteur CHR

Paris Area, France

Quality is Luxury
Excel Place est le leader français de la qualité et de la relation client dans l'hôtellerie-restauration et spas haut de gamme

France

Breakfast designer - exhausteur de petit déjeuner

Paris

Business Unit La Royale And Pop Up Store Carrousel Of The Louvre

MANAGEMENT & QUALITY:
- Team recruitment
- Training of employees
- Control hygiene and the good performance of the staff
- Participate in the implementation of standards and procedures

SALES:
- Animate and promote in-house products of the shop and boutique
- Develop customer relationships, maintain direct contacts with loyal and.

Madrid Area, Spain

• OPERATIONS
  
• Assist in overall supervision of the stores, deliver outstanding customer service, ensure standards are in line with legislation and company operation procedures
  
  Management of 3 Boutiques and 7 Business Units as.
• Maintain a detailed analysis of the local market and competitor activities to benchmark performance, building a sales and marketing plan
  
• Take a strategy approach to maximize opportunities and drive sales
  
• Ensure visual merchandising is in line with expectations
  
• Cascade vital business information on a regular basis to store management teams and provide regional sales reports to headquarter
  
  HUMAN RESSOURCES
  

Intercontinental Hotel Madrid 5*****

• OPERATIONS
  
• Oversee the management of the different outlets (restaurant, bar, room service), kitchen, stewarding and banquet operations
  
  HUMAN RESSOURCES
  
• Ensure optimum teamwork and productivity (roaster management of 120 persons)
  
• Train and develop F&B employees to enhance job performance and skill set
  
  FINANCES
  
• Control and monitor departmental costs on an ongoing basis to ensure performance against budget and
  implement corrective measures to produce positive business results (ie: cost saving plan)
  
• Manage staffing costs and payroll by preparing efficient work schedules in line with legal requirements
  
  MARKETING
  

Hilton Hotel Paris Charles De Gaulle Airport 4****

• Manage a full staff team (5 coordinators)
  
• Operate in-house groups (from D-1 until their departures): greetings, follow up, billing
  
• Link between Operations & Sales Teams
  
  Hilton CDG - Roissypole, Rue de Rome, BP16461, 95708 Roissy
  http://www1.hilton.com/fr/hi/hotel/CDGHITW-Hilton-Paris-Charles-De-Gaulle-Airport/index.do
  www.hilton.com

The Westin Palace Hotel Madrid 5*****

The Palace - Plaza de las Cortes, 7 - Madrid 28014 (Spain)
www.westinpalacemadrid.com
www.starwood.com

The Chefs De France, Orlando (Florida)

Representative / Gastronomic Ambassador at the French Brasserie "Les Chefs de France" (owned by famous chefs Paul Bocuse, Gaston Lenôtre, Roger Vergé), on the Disneyworld theme parc of Epcot Center, in Orlando (Florida)

https://disneyworld.disney.go.com/dining/epcot/chefs-de-france/

Roquebrune Cap Martin / Monaco

Vista Palace - 1551 route de la Turbie - 06190 Roquebrune Cap Martin
www.vistapalace.com

The Savoy Hotel London

THE SAVOY, Strand, London, WC2R 0EU, United Kingdom
http://www.fairmont.com/savoy-london

Paris Area, France

LASSERRE - 17 avenue Franklin Roosevelt 75008 Paris
www.restaurant-lasserre.com

Pavilion Kleber

Pavillon Kléber - 7, rue Cimarosa - 75116 Paris
http://www.poteletchabot.com/fr/recevoir-chez-potel-et-chabot/pavillon-kleber.html

Paris Area, France

Hotel Lancaster - 7 rue de Berri - 75008 Paris
www.hotel-lancaster.com

Gestalt Thérapeute, Psychothérapie, Psychologie, Sciences Humaines, En Cours De Certification Finale

Diplôme De Praticien En Shiatsu, Harmonie Et Équilibre Du Corps, Méridiens Énergétiques

Discipline énergétique Japonaise, issue de pratiques millénaires d'Extrême Orient, le Shiatsu consiste en des pressions, des impositions.

Praticien En Watsu, Shiatsu Zen En Eau Chaude

Titre Rncp Niveau Ii - Niveau 6 (Europe), Coaching Professional, Achieved

Validation des Acquis de l’Experience

Master'S Degree Of Psychology, Educational Psychology, School Psychology, 1St And 2Nd Degree Private Gestalt Therapist

Certified Training, Pnl, Process Com, The 5 Logical Levels (R. Dilts), Transactional Analysis, Certified Training

E-Cornell, Food And Beverage, Master Certificate In Food Service Management

Hospitality Industry Sales Training, Sales, Tourism,

Hotel Management And Marketing Diploma, Hospitality Management, Bts Gestion Hotelière Et Marketing

Gce A Levels “Economic” Sciences, Economics, Baccalaureat Option B