▶︎ 𝑴𝒀 𝑬𝑿𝑷𝑬𝑹𝑻𝑰𝑺𝑬: Scope Conseils is focused on your vision, on how you would like to drive your business.

✓ Customer Relationship Management
✓ Executive coaching (individual and group session),
✓ Business mentoring services in the fields of F&B operations
✓ Food management project development
✓ Quality & HR training dedicated to hotels, restaurants, food retail, luxury goods and upscale service companies.

For more: https://calendly.com/olivier-clemencon/60-min

Master of Sciences 1 & 2 Program

Track and Analyze Reports
Identify Customer Needs
Develop Improvement Plan

L'ASFOREST est un centre de formation spécialisé hôtellerie restauration dispensant des formations certifiantes par des spécialistes issus du secteur CHR

Quality is Luxury
Excel Place est le leader français de la qualité et de la relation client dans l'hôtellerie-restauration et spas haut de gamme

Breakfast designer - exhausteur de petit déjeuner

MANAGEMENT & QUALITY :
- Team recruitment
- Training of employees
- Control hygiene and the good performance of the staff
- Participate in the implementation of standards and procedures

SALES :
- Animate and promote in-house products of the shop and boutique
- Develop customer relationships, maintain direct contacts with loyal and VIP customers
- Contribute to the image of exploitation
- Ensure the quality of the services

FINANCES :
- Set annual budget and action plan
- Control operating costs
- Follow figure management indicators (average attendance, rates and billing)

OPERATIONS
● Assist in overall supervision of the stores, deliver outstanding customer service, ensure standards are in line with legislation and company operation procedures

Management of 3 Boutiques and 7 Business Units as follows:
* José Ortega y Gasset street, downtown Madrid (shop of 1.000 m2) and its restaurant (80 covers)
* Moraleja Green Shopping Center, in Alcobendas (shop of 210 m2)
* Gran Plaza 2 Shopping Center, in Majadahonda (shop of 280 m2), restaurant (38 covers), wines stand (10 covers)
* Business channel (corporate gifts, works committees)
* Events channel (entertainment of CLUB LAVINIA: theme wines tasting, festivals), private events (cocktail, dinner…)

SALES & MARKETING
● Maintain a detailed analysis of the local market and competitor activities to benchmark performance, building a sales and marketing plan
● Take a strategy approach to maximize opportunities and drive sales
● Ensure visual merchandising is in line with expectations
● Cascade vital business information on a regular basis to store management teams and provide regional sales reports to headquarter

HUMAN RESSOURCES
● Recruit, lead, train, motivate and support the development of the employees
● Review staff performance on a yearly basis
● Analyse customers business flow numbers across the shop to determine appropriate staffing numbers

PURCHASING & FINANCES
● Drive profitability
● Track record of growing sales, manage costs, maximize profitability
● Assist in the development of bespoke store business plans that are aligned to both regional and national business strategies
● Spot check wine and liquors pars (4.500 references)
● Monitor margin performance, achieve profit targets

LAVINIA - calle José Ortega y Gasset, 16 - 28006 Madrid
www.lavinia.com

OPERATIONS
● Oversee the management of the different outlets (restaurant, bar, room service), kitchen, stewarding and banquet operations

HUMAN RESSOURCES
● Ensure optimum teamwork and productivity (roaster management of 120 persons)
● Train and develop F&B employees to enhance job performance and skill set

FINANCES
● Control and monitor departmental costs on an ongoing basis to ensure performance against budget and
implement corrective measures to produce positive business results (ie : cost saving plan)
● Manage staffing costs and payroll by preparing efficient work schedules in line with legal requirements

MARKETING
● Drive key promotions to increase revenue for F&B (i.e.: international gastronomic weeks), work with sales to manage the development of new products and services (i.e.: implementation of IC meetings), perform special projects (i.e.: study of a wine cellar for the restaurant), participate in designing news menus for banqueting

INTERCONTINENTAL MADRID - Paseo de la Castellana, 49 - 28046 Madrid
www.ihg.com/intercontinental/hotels/gb/en/madrid/mddha/hoteldetail

● Manage a full staff team (5 coordinators)
● Operate in-house groups (from D-1 until their departures): greetings, follow up, billing
● Link between Operations & Sales Teams

Hilton CDG - Roissypole, Rue de Rome, BP16461, 95708 Roissy
http://www1.hilton.com/fr/hi/hotel/CDGHITW-Hilton-Paris-Charles-De-Gaulle-Airport/index.do
www.hilton.com

The Palace - Plaza de las Cortes, 7 - Madrid 28014 (Spain)
www.westinpalacemadrid.com
www.starwood.com

Representative / Gastronomic Ambassador at the French Brasserie "Les Chefs de France" (owned by famous chefs Paul Bocuse, Gaston Lenôtre, Roger Vergé), on the Disneyworld theme parc of Epcot Center, in Orlando (Florida)

https://disneyworld.disney.go.com/dining/epcot/chefs-de-france/

Vista Palace - 1551 route de la Turbie - 06190 Roquebrune Cap Martin
www.vistapalace.com

THE SAVOY, Strand, London, WC2R 0EU, United Kingdom
http://www.fairmont.com/savoy-london

LASSERRE - 17 avenue Franklin Roosevelt 75008 Paris
www.restaurant-lasserre.com

Pavillon Kléber - 7, rue Cimarosa - 75116 Paris
http://www.poteletchabot.com/fr/recevoir-chez-potel-et-chabot/pavillon-kleber.html

Hotel Lancaster - 7 rue de Berri - 75008 Paris
www.hotel-lancaster.com