Olivier Giraud

Olivier Giraud Email and Phone Number

Manager Business Development, Security and Improvement Valid Managed Services @ Valid
Oosterhout, NB, NL
Olivier Giraud's Location
Oosterhout, North Brabant, Netherlands, Netherlands
Olivier Giraud's Contact Details

Olivier Giraud work email

Olivier Giraud personal email

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About Olivier Giraud

With over 30 years of experience in business and IT, I am a management consultant at Valid, a leading company that helps organizations optimize and innovate with the smart use of ICT. My role is to deploy all of Valid's knowledge and solutions in the areas of innovation, organizational and information management, IT infrastructure operations, BI and information security, in the service of our clients. I also develop new propositions and support internal improvement projects.I am passionate about helping our customers lead in their sector and achieve their goals with digital transformation, agility, and efficiency. I leverage my expertise in people management, business-IT alignment, sourcing, marketing, and communication to facilitate change and deliver value. Besides my professional interests, I have a personal moonshot: to show how food can be delicious and healthy, good for you and our planet. I am a plant-based food lover, runner, walker, and founder of frenchfoodphilosopher.com, a blog where I share my recipes and philosophy on food, health, and sustainability. I believe that eating more plants, organic, local, and seasonal products is the only sustainable path for our ecosystems, biodiversity, animal life, and soil. As a father and a citizen of the world, I pledge to make the world a better place, one meal at a time.

Olivier Giraud's Current Company Details
Valid

Valid

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Manager Business Development, Security and Improvement Valid Managed Services
Oosterhout, NB, NL
Website:
valid.nl
Employees:
502
Olivier Giraud Work Experience Details
  • Valid
    Manager Business Development, Security And Improvement Valid Managed Services
    Valid
    Oosterhout, Nb, Nl
  • College Ter Beoordeling Van Geneesmiddelen (Via Valid)
    Kwartiermaker
    College Ter Beoordeling Van Geneesmiddelen (Via Valid) Feb 2024 - Present
    Quartermaster Information Management. Led the development of a new function to make sure CBG is compliant with the requirements of the "Open Government" program as well as with the open government and archive regulations. Ensured the creation of two new positions and their place in the organization's structure. Acted as project manager for setting up and implementing new processes and systems, e.g. to process and clean up archives, publish actively new information on a governmental publication platform, help senior executives to archive their e-mails, etc.Participated as member of the 'data-driven working' project team, helping establish the 'why-how-what' of this initiative. Help develop a roadmap to ensure concrete actions and deliverables.
  • Valid
    Management Consultant
    Valid Oct 2023 - Present
    Eindhoven, Nl
    Quartermaster | Business-Information-Data Management | Sustainability | Business Innovation.Lead the Valid Data Strategists information & Data Management stream, including Data Governance.
  • Valid
    Manager Business Development, Security And Improvement Valid Managed Services
    Valid Sep 2020 - Sep 2023
    Eindhoven, Nl
    Member of the Valid Managed Services' Management Team. In charge of development of new propositions, lead generation and internal improvement projects. Scope: IT outsourcing, cybersecurity, Service Integration, hybrid cloud, modern workplace, end-user management (XLA, Digital Experience Management), IT Service Management processes and tooling, compliancy and certification (ISO 27001, ISAE 3402, ISO 9001).
  • Valid
    Manager Marketing And Communications Valid Holding
    Valid Mar 2016 - Apr 2021
    Eindhoven, Nl
    Member of Valid’s Management Team, in charge of marketing Valid towards clients and towards the job market. The “Why” of our MarCom team is to inspire our (future) customers and colleagues by having them experience how Valid can help them “Stay Ahead”. We support the proposition development and go-to-market processes, coordinate internal communications and facilitate recruitment through employer branding.
  • Valid
    Product Portfolio Manager
    Valid Nov 2014 - Feb 2016
    Eindhoven, Nl
    Responsible for the product development, product and portfolio management processes as well as for strategic alliance management. Strategy led to focus on vertical markets and "Microsoft-unless" approach. Supported the development of fleXpace(r), Valid's workplace proposition. Worked on growing our BI/data business line.
  • Valid
    Senior Consultant It Service Management
    Valid Jun 2014 - Oct 2014
    Eindhoven, Nl
    Within Valid Consultancy, member of the IT Service Management practice. Provide tactical and strategic advice to clients on how to implement new and/or improve existing IT management processes.
  • Avans Hogeschool
    Part-Time Teacher
    Avans Hogeschool Sep 2009 - Jul 2022
    Breda, North Brabant, Nl
    Develop and deliver "Agile Software Development" to Business-IT students, supporting them learning and applying Scrum while developing an application using Mendix.Taught "Management 101" to students going for their Higher Vocational Education diploma in "Commercial Economy".Docent "Management Vaardigheden" bij de Avans Hoogeschool Academie Deeltijd aan deeltijd HBO studenten (vooral Commercieel Economie).
  • Giraud Management Consulting
    Owner
    Giraud Management Consulting Feb 2014 - May 2014
    Freelance program manager and consultant particularly good at aligning business strategy and requirements with roadmaps, plans and business cases, especially in technology-intensive environments. Apt at putting plans into action and supervising implementation. Senior professional able to work at all levels in an organization, from the workfloor to the C-suite. Keen to work in international, inter-cultural environments. I bring the following qualities to the table: analytic, energetic, flexible, resourceful.Specialties- Typical projects: outsourcing (business process, telecom and IT), go to market, business process improvement- Sectors: IT & Telecom, relevant knowledge of healthcare, energy / utilities- Knowledge of following functions: Product management, CRM / customer service, IT & telecom management (OSS/BSS, VOIP, IP VPN, M2M...), operations management.
  • Vodafone
    Manager Process, Systems & Project Management
    Vodafone Jan 2013 - Dec 2013
    London, Gb
    Managed the PMO and governance process for the Customer Service department's year plan, delivered OPEX reduction on target. Led a team of project managers, of process specialists - responsible for process implementation and continuous improvements- and of information systems specialists in charge of the functional management of the customer service systems.Defended the interests and requirements of Customer Service within a large IT transformation project (BSS: CRM & billing) to improve OPEX and customer experience.
  • Vodafone
    Senior Business Improvements Manager
    Vodafone May 2012 - Dec 2012
    London, Gb
    Drove a process improvement programme with the Enterprise Business Unit for a specific product, including the review of roles and responsibilities across business units, resulting in improved efficiency and customer satisfaction KPI's.Developed a performance management dashboard for the Delivery team and led a Lean project for that team that helped reduce lead time and backlog.Led the business process” stream within the integration programme of a recently acquired company (Telespectrum). Initiated and implemented various improvement initiatives involving systems integration / migration and business process redesign.
  • Vodafone
    Manager Service Management
    Vodafone Jun 2009 - May 2012
    London, Gb
    Responsible for the service operations of Vodafone's fixed network, managing B2B services such as IP VPN, VOIP, managed firewall, payment and security over internet, integration with M2M solutions.My team managed 24x7 an MPLS network connected to multiple operators of fiber, xDSL and mobile connections (largest were: KPN, Ziggo, Eurofiber, Tele2, Vodafone). Through this network we supported 15 000+ customer locations, such as retailers (e.g. McDonald's), automotive dealers (e.g. Mercedes), energy and water management companies (e.g. Enexis, WML), hotels (e.g. Carlton), healthcare institutes (e.g. Zuidzorg), day-care centers, etc. My team comprised a helpdesk (CCNA level), 2nd and 3rd lines network engineers (CCNP and CCIE levels), a Service Level Manager, a Change and Configuration Manager.In this position I managed operational relationships with customers and vendors and internal relationships with my Delivery colleagues, our software department (in-house OSS and portal), and our mobile network management colleagues.We successfully hit external SLA and internal KPI targets. My team continuously improved its processes as well as our network infrastructure, performing many high-impact changes succesfully. We also participated actively in the building of Vodafone's own fiber network.
  • Vodafone
    Programme Manager
    Vodafone Jan 2009 - May 2009
    London, Gb
    Managed the relationship of Vodafone's mobile customer service with a newly integrated acquisition in charge of Vodafone's fixed services (company was called TNF, The Network Factory). Migrated a customer support team from the mobile to the fixed department.Led the enterprise part of a cost-cutting project in the customer support department for mobile services.Design the Target Operating Model for converged services.This was used by Vodafone Group for e.g. a global M2M programme.
  • Capgemini Consulting
    Strategy Consultant
    Capgemini Consulting Nov 2006 - Dec 2008
    Paris, Fr
    Strategy consultant, focused on the telecommunications, media & entertainment sector. Acquired and / or worked on projects for:- Vodafone (business plan Fixed-Mobile Convergence)- KPN (PMO IT re-organisation)- Base (project management launch new MVNO)- Essent (RFP CRM system outsourcing)- Vopak (change process shared service center).Led the "organisation" stream for a winning IT outsourcing bid for a large Dutch utility.Led an international virtual team of consultants specialised around Business-IT alignment.Was a member of the Consulting Skills Workshop faculty team.Wrote "thought leadership" pieces, published in Telecommagazine (on network outsourcing, online self-service and the evolution of telecom operators as IT service providers).
  • Sitel
    Vice President Solutions
    Sitel Dec 2004 - Oct 2006
    Miami, Fl, Us
    In charge of delivering and growing the Solutions business (transformational outsourcing proposal, consulting activities) in Europe and Middle East. E.g:- E-Support strategy for T-Mobile, in Bonn, Germany and Hatfield, UK- Business consultant for Ministry of ICT in Amman, Jordan (contact center strategy for the E-Government initiative)- Maturity assessment of Aeroflot's contact Center in Moscow, Russia.Supported sales teams by developing targeted solutions that matched the client's long-term strategy and short-term needs. Worked on various phases of the sales cycle, e.g. initiated the start of SITEL in Bulgaria by winning a tender for a large IT company.
  • Sitel
    Director, Esupport & Knowledge Management
    Sitel Nov 2002 - Dec 2004
    Miami, Fl, Us
    Member of the European Management Team for strategic client HP (SITEL provides contact center services from 8 European countries with approximately 1000 agents). Managed the content strategy and operations (Email and Web). Developed and implemented Knowledge Management initiatives (developed by an IT team in the US). Next to operational internal responsibility, operated part-time as business architecture consultant for HP (co-development E-Support strategy).Subject Matter Expert within the company on Knowledge Management and E-Support. Involved in pre-sales projects for other large clients.
  • University Of Phoenix
    Lecturer
    University Of Phoenix Sep 2003 - Jun 2006
    Phoenix, Az, Us
    Lecturer in Information & Knowledge Management Systems. Taught to MBA students who worked part-time (week-ends and evenings) on their diploma.
  • Bquake
    Business Developer
    Bquake Sep 2000 - Oct 2002
    Business consultant, focused on E-Business and innovation. Worked with large and very small organizations (some we initiated). Though I started after the 2000 Internet stock crash, I did work on exciting projects related to:- Digital rights management- E-Marketplaces- E-Procurement - ASP/BSP models- Hosting servicesLast assignment was with HP working on lowering cost to serve via Web self-service. That led me to meet with SITEL and to focus on this topic.
  • Kpn
    Business Architect / Product Manager
    Kpn May 1996 - Aug 2000
    Rotterdam, Zuid-Holland, Nl
    Worked in a variety of positions with Corporate Accounts before joining the group that launched Het Net in 1997, as product manager B2B. Launched a new intranet hosting service in 1998 and thereafter worked on a variety of service development projects around application hosting (aka ASP, SaaS, ...) for the Business-to-Business market.
  • Pure Software
    Account Executive
    Pure Software May 1995 - Apr 1996
    Sold software tools to software C/C++ developpers. Prospected the French market (telesales).
  • Encompass
    Marketing And Sales Executive
    Encompass Oct 1992 - Apr 1995
    Created the marketing & sales materials and systems for this startup in the EDI, tracking & tracing world. Encompass provided "universal translation" services in the logistics market. I started by developing collateral for sales, organised presence on trade shows, and writing standard texts for RFP's. I selected and implemented a salesforce/CRM package. Then moved on to a sales function, prospected the market through call calling and partnering, especially in the French market. Developed proposals and responded to RFP's.
  • At&T - Lucent
    Market Manager Transmission
    At&T - Lucent 1991 - 1992
    Liaison officer between country organisations (France, Belgium, Poland) and the Transmission Business Unit. Supported the BU management in business planning / strategy cycles, and the countries in their sales efforts.
  • Boutiques De Gestion D'Ile De France
    Conseiller
    Boutiques De Gestion D'Ile De France Sep 1987 - Jul 1989
    Supported micro entrepreneurs in developing their plans, setting up their (mostly start-up) and running their enterprise. The Boutiques de Gestion, in my case in Paris and Melun, were not-for profit organisation which, however, sold their low-priced services to entrepreneurs. I worked on a large number of projects, provided advice and training to would-be entrepreneurs regarding financing, legal company formats, go-to-market (including market research), etc.

Olivier Giraud Skills

Business Process Improvement Telecommunications Strategy Business Transformation Management Program Management Business Analysis Outsourcing Management Consulting Change Management Customer Experience Pmo Governance Strategic Thinking E Business Integration Consultants Start Ups It Strategy Process Improvement Selling Program Development Process Architecture Organizational Development Consultative Selling Consultancy People Management Workshop Facilitation Sales Presentation Skills Crm Consulting Customer Relationship Management Marketing Product Management It Service Management

Olivier Giraud Education Details

  • University Of Helsinki
    University Of Helsinki
    Elements Of Ai
  • Europese Academie Voor Natuurlijke Gezondheidzorg
    Europese Academie Voor Natuurlijke Gezondheidzorg
    Health/Medical Physics
  • Mit Sloan School Of Management
    Mit Sloan School Of Management
    Marketing
  • Maastricht University
    Maastricht University
    Mba Leadership Course
  • Rotterdam School Of Management, Erasmus University
    Rotterdam School Of Management, Erasmus University
    Business Administration
  • Inseec Grande Ecole
    Inseec Grande Ecole
    International Management

Frequently Asked Questions about Olivier Giraud

What company does Olivier Giraud work for?

Olivier Giraud works for Valid

What is Olivier Giraud's role at the current company?

Olivier Giraud's current role is Manager Business Development, Security and Improvement Valid Managed Services.

What is Olivier Giraud's email address?

Olivier Giraud's email address is ol****@****sema.nl

What is Olivier Giraud's direct phone number?

Olivier Giraud's direct phone number is +318890*****

What schools did Olivier Giraud attend?

Olivier Giraud attended University Of Helsinki, Europese Academie Voor Natuurlijke Gezondheidzorg, Mit Sloan School Of Management, Maastricht University, Rotterdam School Of Management, Erasmus University, Inseec Grande Ecole.

What are some of Olivier Giraud's interests?

Olivier Giraud has interest in Children, Politics, Environment, Science And Technology, Human Rights.

What skills is Olivier Giraud known for?

Olivier Giraud has skills like Business Process Improvement, Telecommunications, Strategy, Business Transformation, Management, Program Management, Business Analysis, Outsourcing, Management Consulting, Change Management, Customer Experience, Pmo.

Who are Olivier Giraud's colleagues?

Olivier Giraud's colleagues are Koen Lambooij, Priscila Sisti, Edson Dolcinotti Rosa, Agentes Jessica, Sidineia Silva, George Rae, Fernanda Gabriela Bordon.

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