Olivier Melwig Email & Phone Number

France

- Lead the services team focusing on strengthening security posture. - Long term partnership vision orchestrator.- Lead the Customer Surround service delivery across the entire platform to ensure we deliver as one team.- Own and drives communication plan. - Provide realization plan monitoring and reporting across the program - customer-facing and internally. - Primary Customer point of contact post-sales for communication, contract implementation, delivery of outcomes & commitments, risk management, and Customer Satisfaction and Value Optimization.

Paris, Ile-De-France, France

My main responsibilities are:- Lead client's on-boarding experience, adoption, and expansion across a range of relationships- Develop a strong partnership with customer key stakeholders, channel partners, and executive sponsors to drive product adoption- Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments- Be a customer advocate in influencing product roadmap and improvements for complete satisfaction- Coach customers on how to setup and integrate their Cloud Security in their environment- Identify and escalate risks to the customer and support team to achieve client success- Address and associate business benefits to align with emerging and evolving needs- Leverage key metrics to build a strategic plan to achieve customer success and satisfaction

Paris Area, France

Main Responsibilities :- Understand my customer’s business drivers and how to map these to innovative solutions- Articulate the features and benefits of identified technologies that bring the best value and grow business of my customers- Perform product demonstrations and presentations up to Proofs-of-Concept in support of innovative solution provider if needed- Provide technology enablement and training for selected and strategic partners in EMEA territory, consisting in regular product and solution updates, customized workshops, MK event assistance and any other required tasks to succeed in technology adoption- Manage any required management escalations required to resolve technical issues before contracting definitive provider support

Paris Area, France

Hold ultimate responsibility for the day to day running of Acorus Networks strategic direction by:- Leading our startup and ensuring our employees buy into our company vision,- Setting the overall strategic direction of the company alongside the board,- Planning and implementing long term business strategies to achieve our company’s objectives,- Carrying out regular SWOT analysis to mitigate any potential market threats,- Devising a 3-year roadmap and working with my board members and co-founders to oversee its implementation,- Working as the Sales and Marketing Director on sales strategy and approach to winning new business,- Developing scaled solutions to land small to large accounts,- Analyzing opportunities for growth in market segments to drive profitability,- Speaking at events and exhibitions on behalf of the company,- Looking for opportunities to increase efficiences and speed up processes across the business,- Ensuring customer satisfaction by gauging our solutions performance and SLAs in all areas- Setting company budgets and forecasts alongside the CEOYou can contact us at https://www.acorus-networks.com

Paris Area, France

My role includes:- Ensure Technical support to Sales team covering Telcos, Cloud and Enterprise Market- Retain SE talents in organization and recruit new hires to complete skills in team to best address customer needs and new evolution of the market to Cloud and SDN- Continue to enable our partner ecosystem to make sure that our solutions are well positionned and deployed according to our design guides- Build more than a network considering new challenges driven by Cloud and SDN innovations- Develop our visibility and promote Juniper's vision to engineering schools and Universities in order to attract new graduates- Create content and press releases to bring up Juniper design solutions to customer visibility as a must have for productive, smart and dynamic networking

Paris Area, France

My responsibilities include:- Technical support to Sales team in South Europe area and North Africa- Retain SE talents in team to make sure that we have the best expertise to answer customer needs and provide meaningful difference with our solutions- Work with partners closely to ensure that optimum systems solutions are presented and deployed to new or existing customers- Build the best network and security ecosystems for our High Intelligent network customers and Cloud builders- Develop processes and tools to provide tips and tricks to assist Customer Community in managing our Juniper innovative solutions- Create content and references to bring up Juniper design solutions to customer visibility as a must have for productive, smart and dynamic networking

- Build a new well-skilled team of System Engineers to provide good technical level of support to sales and partners regarding Juniper innovative sotutions, but also to address customers' satisfaction by answering their needs- Provide primarily pre-sales technical support for the development and implementation of complex products/applications/ solutions- Work with vendors, partners, and sales to ensure that optimum systems solutions are provided to new and existing customers- Use in-depth industry and product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations- Develop processes and systems to provide quick yet thorough response to customer Requests For Proposal- Assist the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions- May create detailed design and implementation specifications for complex products/applications/solutions and provide consultation to prospective users

- Develop and maintain Core competency on Juniper's entire product line and technologies- Expert-level technical and marketing knowledge in Core and Edge Networking technologies, BRAS subscriber aggregation technologies- Provide technical support in sales presentation- Act as subject-matter expert in pre-sales design reviews and serve as authoritative consultant to customers and partners- Develop accurate and relevant test plans in order to build POC Labs, trainings and to answer RFPs, RFQs

- Develop and maintain core competency on Juniper's entire product line and technologies- Expert-level technical and marketing knowledge in Core and Edge Networking technologies, BRAS subscriber aggregation technologies- Provide technical support in sales presentation- Act as subject-matter expert in pre-sales design reviews and serve as authoritative consultant to customers and partners- Develop accurate and relevant test plans in order to build POC Labs, trainings and to answer RFPs, RFQs

- IP/DOCSIS Engineering Team Manager- Responsible for budget and network design projects- Negotiations with vendors and contractors- Main achieved projects : - Networks' merges with a Core 10G Parisian backbone - Engineering guidelines to support VOIP and TV Multicast - WAN design regarding financial constraints - QoS implementation for Added Value IP Services - Peerings and IP Transit contracts - Merge of NOOS, NTL, UPC, Numericable networks in One national network

Data/Voice Network design and implementation via satellite or terrestrial leased lines for LVMH, ESA and STARSEM Companies' Networks

- In charge of the implementation of the new Internet Mail Services (Netscape Vendor) for the National IT Production Service of FRANCE TELECOM

- Engineering and Implementation of Regional Networks of FRANCE TELECOM- First National Network for IT Production of FT

- Implementation of a new ATM/Ethernet LAN for 800 IT users- Supervision and Administration of the LAN/WAN site