Olivier Mignon Email & Phone Number

Paris Area, France

rhumattitude.comRhum Attitude Bruxellesrumloop.com

Paris - La Défense

Mobile phone mass market division (6 billion euros turnover), context of french telecoms war with the launch of Free Mobile service in January 2012 and aggressive pricesImplemented and managed a cost reduction program and a customer-centric loyalty programResults : SFR's customers' base back to growth in 2013 and stabilization of ebitda to sales ratio

Paris

SFR Customer Care (3 subsidiaries = 600 M€ turnover, 10 000 call centre agents), context of merger of SFR with Neuf Cegetel and of the outsourcing of 3 major call centresImplemented and managed a cost reduction programResults : back to standard Quality Of Service and 8% reduction on average cost per customer in 2 years

Paris

Construction, maintenance, energy and rental costs of over 15 000 radio sites (~300 M€ Capex and ~400 M€ Opex), context of massive investments to catch up with increasing demand of data and voice capacity and population coverageSupervised the 6 regional financial controllers (team of 90 reports)Benchmarked the 6 regions on comparable kpisResults : construction costs lowered by 8% within 2 years

Paris

Construction, maintenance, energy and rental costs of over 3 000 radio sites (~100 M€ Capex and ~80 M€ Opex)

Metz Area, France

Construction, maintenance, energy and rental costs of over 2 000 radio sites (~70 M€ capex and ~60 M€ opex)

Paris

Maintenance costs of SFR's network (~150 M€), context of outsourcing the activity

Milan, London, Paris

Worked in 3 different countries in 3 subsidiaries of Pernod-Ricard that produce and export abroad local products, and import and distribute Pernod Ricard's brands in local marketsResults : reduced the non profitable commercial activities in Pernod France, implemented SAP and training users in Pernod Ricard UK, automated an accounting workload in Pernod Ricard Italy