Olivier Paratte Email & Phone Number

Lausanne, Vd, Ch

Saint-Maurice, Valais, Ch

Responsible for the overall planning, organising and execution of the IT functions for the Institution. Develop and implement information technology strategies, long-term goals and roadmaps consistent with the Institution vision and strategy. Review and analyse existing IT operations and develop strategies for improving IT services delivery. Develop and manage the IT annual operating and capex budgets. Negotiate contacts and service agreements with external vendors. Oversee the selection, operation, support and maintenance of the IT infrastructure. Develop and implement IT policies and procedures.

Montreux, Ch

Responsible for the overall planning, organising and execution of the IT functions for the Group. Develop and implement information technology strategies, long-term goals and roadmaps consistent with the company objectives. Review and analyse existing IT operations and develop strategies for improving IT services delivery. Develop and manage the IT annual operating and capex budgets. Negotiate contacts and service agreements with external vendors. Oversee the selection, operation, support and maintenance of the IT infrastructure. Develop and implement IT policies and procedures.

Montreux, Ch

Responsible for the planning, coordination and supervision of activities related to the design, implementation and support of the company’s business solutions and applications. Collect, consolidate, evaluate and refine requirements from project stakeholders and translate into business requirements. Provide analysis and develop business cases for new initiatives. Review and analyse existing solutions effectiveness and efficiency, develop strategies for improving or leveraging these systems. Project assessment and estimation, resource requirements, solution requirements, and coordinate vendors, business partners, and IT department to ensure project delivery.

Lausanne, Ch

Coordinate Business Development teams by defining the overall technical solution particularly the operating model and service level agreements. Coordinate project managers, ensure that project management processes and tools are properly used during the project lifecycle. Responsible for the regular project reporting and high-level planning. In charge of the new operations and local entity set-up for large customer projects. Perform ad-hoc analysis to assist management in the decision-making process.

Lausanne, Ch

Project Manager for cross-functional projects from initiation to implementation while communicating progress and results to management. Coordinate creation of local support structure; define operation model, establish local customer service organisation, hire & train employees, deploy operational tools and processes. Define, in conjunction with Business Development teams, the operational aspects of new projects (operation model, service level, etc.). Develop the service catalogue in collaboration with Operations, Sales and Marketing. Define and deploy the operational KPIs to be reported in the executive scorecard. Manage internal projects.

Lausanne, Ch

Managed 28 Service Engineers in 6 teams across Europe supporting 11 customer locations and 100+ production lines. Managed service performance to ensure teams met agreed servicing KPI’s. Ensured that customer SLA’s were met and that issues were resolved appropriately and on time. Supported the technical sales team in defining operational aspects of new projects (organisation, operation model, service level, etc.). Led task force to improve customer support for existing projects.

Lausanne, Ch

Managed a team of Service Engineers and Technicians, planned team activities and monitored performance. Coordinated and supported the deployment of the company’s solutions and systems, including reporting to the Project Management team. Ensured that internal SLA’s were met and that issues were escalated appropriately and timely. Investigated and resolved technical failures or unexpected maintenance problems. Participated in process improvement and internal projects.

Lausanne, Ch

Installation, testing, commissioning and maintenance of company products. Diagnosis, analysis and resolution of technical issues faced by customers. Creation and delivery of technical training for customer operators and maintenance teams. Technical documentation creation. Contribute to the development and improvement of company products. Performe preventive and corrective maintenance on company equipment.

Saint-Légier-La Chiésaz, Vaud, Ch

Managed a team of 4 technical support specialists based internationally. In charge of customer support worldwide and assign of workload to team members. Technical advice on equipment and participation in technical projects with customers. Responsible for technical issue management: identification of causes, resolution and reporting to management and customers. Plan, organise and host technical training and troubleshooting workshops worldwide, based on specific customer needs and issues found in the markets.

Technical support in French, English and German for local and international clients. Repair and decontamination of specialised medical equipment. Assiste Head of Department in the creation and implementation of new procedures. Responsible for the organisation and control of training sessions for international clients and affiliates. Creation of new service manuals and translation of French manuals into English.

Coaching, instructing and leading junior officers. Commandant duties including the planning and implementation of daily schedules for a company (100 - 150 soldiers) and disciplinary action. Instruction of new recruits, in French and German, in practical and theoretical subjects. Planning and execution of various exercises. Responsible for the control and safety of the instruction courses in potentially dangerous environments.

Repair of various electronic modules. Responsible for the maintenance and calibration of production equipment.

Leading Digital Business Transformation

Bachelor Of Science - Bsc, Computing

Master Of Business Administration (M.B.A.)

Cfc, Electronics