Olivier Paratte Email and Phone Number

I have 15+ years of experience in customer service, technical support and operations, including planning and managing technical support activities, installation and commissioning of equipment, customer training, defining and deploying support model and processes. My background also includes 10 years of leading international teams, improving effectiveness of field services, designing training programs, developing service strategy to achieve maximum operational performance. I have more than 10 years experience in managing cross-functional projects in various countries, communicating progress and results to customers and management, working with business sponsors and stakeholders to deliver projects, developing project management tools and processes. I also have strong experience in providing technical advice to customers, assessing technical and commercial feasibility for new projects, developing solutions for customers, participating in contract negotiations with sales force regarding technical aspects and service level agreements.Throughout my career, I have developed strong communication and presentation skills as well as the ability to influence across an organisation, strong decision making skills, analytical thinking, a pragmatic approach to problem solving, excellent planning & organizational skills and openness to new ideas. An effective leader, I have demonstrated abilities to motivate & develop employees. I am recognized as a goal oriented, thorough, very autonomous and reliable person.