Part of the executive team playing 3 main roles:Delivery Management.Accountable for the delivery of 30+ employees with the company’s largest account – Bell Canada; responsible for anything from scope, schedule, budget, team, issues, mitigating issues, executive communication, team communicationTeam Management. Responsible for care and feeding of employees, career growth, and building the skills expertise and experience with billable work at clients.Continuously working on building the “glue” of the company.Business DevelopmentResponsible to land and expand services with key accounts.

Project manager delivering 15+ projects related to Billing, Ordering, and Customer Experience across multiple BI platforms: EDW Teradata, Oracle, IBM MDM/CMF, MicroStrategy to enable analytics and key insights. Team size per project from 7 to 20 with budget: $100K to $2M. Highlights:- Preparing program documentation including related to program planning, risk mitigation strategy and regular status reporting to project stake holders- Provide senior management and key program stakeholders with status updates, feedback and appropriate performance reporting on programs.- Manage multiple project teams, plan and costs.- Identify, document, and prioritize risk, issues and alternatives. Determine risk to the program plan and the application for each issue and co-ordinate decision making to proceed on issues with high criticality. - Worked with multiple vendors and System integrators to refine the estimates by prioritizing scope and other program attributes- Weekly PMO tracking and monitoring WBS tasks to the work plan and further comparing to estimated effort- Ensure resource capacity planning is managed for multiple projects concurrently- Lead others in a matrix structure to complete business deliverables- Received several accolades from the Client for quickly and thoroughly implementing the programs on-time and on budget without any post production issues.- Demonstrated leadership to gather and analyse requirements, ensure completion of all program and process documentation, identify all risks, assumptions and constraints prior to executing the program work- Manage the teams across the globe and lead the effort for planning, designing, developing and successful implementation of the program with importance for meeting scope, schedule and cost baselinesKey Accomplishments- Enabled multi-million dollar cost savings through lost revenue prevention, support of marketing strategy and agent compensation data capture.

Lead business analyst on roughly 20+ projects within the Bell Entreprise Date Warehouse and Business Intelligence group, related to billing, call centre, agent compensation and other areasHighlights:- Conducted requirement gathering interviews, facilitation of meetings and elicitation sessions with stakeholders, hosting JAD sessions, to define project scope and describe business processes. - Involvement throughout the whole life cycle of projects resulting in the creation of the Business Requirements, Impact Assessment, System Specifications, processes, test plan, and training documents.- Conducted testing via creation of test cases and SQL scripts.- Worked with technical support to analyze and resolve production defects to close pending tickets.