Olivier Zephir, Phd. Email & Phone Number

Luxembourg

Luxembourg

Supporting startup companies in new business development activities.Operating and testing efficient business incubation support services for startup companies.Corporate and start-up product roadmap matching.

Luxembourg

Spectrum blockchain was a demonstration project through a webtool supporting the gig economy, the creative freelancers, by enabling agile ways of working corresponding to contemporary project based work. Spectrum was a “Decentralized Digital Asset Catalogue” a smart portfolio, empowered by distributed ledger technology. It was designed to simplify digital creative assets administration by securing contents and converting them into digital assets tracking ownership, co ownership and interest based collaborations simplifying and securing revenue distribution for all project collaborators.

Dubai - U.A.E

Operating within the Performance Development unit of the Emirates Group as Customer and User Experience specialist. Part the CX team offering a range of services to improve CX/UX efficiency of customer channels, delivery and technology. Deploying rapid prototyping methods & tools such as living labs.

Esch Belval Luxembourg

Operating and testing efficient business incubation support services for start-up companies.Developing innovation events and happenings (startup w-ends, apps-hack, game-hacks) related to gamification and new ways of working domains.Testing Living Labs application for internationalization of start-up companiesFocus on Digitech, creative & experience industries

As a Ph.D in Industrial systems engineering I contributed to a EU project on service design, a user centred project on large scale ideation and deliberation systems in organisational settings.I have also contributed in a European project "Erasmus Programme" related to the services science field. The elaboration of a pan-European skill card describing the skills of the Innovation Service System Engineer/Manager.

European aeronautical RDI project - Coordinating new technology implementation life cycle (change management and training activities)

05-08 Change management design in FP6 integrated EU project (SMMART) FranceElaboration of a capability maturity model to anticipate innovation projects role-out integration at the early phases of project design.2004 Human centered quality protocols design (PSA Peugeot Citroën) - France Investigation for quality control redesign, establishing evaluations to determine the ineffective formal issues faced in quality toolkits usage by employees.2004 Human centered design introduction in re-engineering projects, F.D.P.A - FranceThe Mission consisted to introduce human centered engineering methods in production lines re-engineering projects.2002 Evaluating analysis methods for human factor assessment, Air Mauritius, MauritiusAnalysis of human factors and knowledge assessment methods for the aircraft ground technical assistance unit

Education record

Education record

Ph.D, Industrial Engineering; Information And Communication Systems

Specialisation in collaborative methods of new service systems design, from user based specification to change implementation.