Olivia S. Email & Phone Number

United States

Steers department-level IT governance.Administers EHR (PointnClick) on a local level.Trains staff and writes documentation on a variety of IT applications, especially new processes.Shepherds file migration from network drives to cloud storage (OneDrive, SharePoint, FileNet). Writes & runs reports and cleans, calculates, & presents data from EHR.Participates in developing new roles and procedures in a period of quick growth.Collaborates with OIT developers to create the best tools for department needs.Procures and purchases goods and services.

Supports the high-level administration of the clinical functions of a university counseling center.Liaises with clinical staff and IT on EHR administration. Leads a team on a file migration project.Directly supports the clinical director.Procures and purchases goods and services.Collaboratively develops new roles and procedures in a period of quick growth.

Redwood City, California, United States

Liaised between patients and families, practitioners, pharmacies, laboratories, and social services organizations in the operation of a private psychiatry practice in contract with a community clinic.Problem-solved and practiced empathy with disadvantaged members of the public with mental illnesses and cognitive impairments. First point of contact for patients in crisis. Synthesized and presented medical histories. Edits and prepares medical reports. Interpreted and presented regulatory information.Wrote and edited copy for practice side-projects (a telehealth startup and an environmental nonprofit).Automated daily and monthly practice functions using Airtable, Office products, and basic coding skills.

Ensured accuracy and quality of documentation in high-stakes audits connected to millions of dollars in funding.Compiled and edited narrative and statistical data for annual report and other promotional materials. Reconciled accounts, general ledger, and bank statements. Researched and problem solved when necessary. Prepared MoU and linkage agreements between agency and community partners. Streamlined data processes for payroll documentation (ADP reports). Researched private and government funding for poverty nonprofit service areas. Organized and cleaned donor database. Documented volunteer contacts, participation, and project outcomes.Filed documents for finance and HR departments. Prepared for and participated in fundraising events, public engagements, and interactions with donors and board members.

Amherst, Massachusetts

Recorded transactions, reconciled accounts, and prepared reports and communications for inter-library delinquencies and fines. Represented billing department during one-month absence of direct supervisor.

Worked at a public help desk, interacting with the public in-person to process everyday library transactions and answer queries. Often gave directions and instructions. First point of contact for library clients.

Organized, cataloged, and reshelved circulating materials and fulfilled Inter-Library Loan and Document Delivery requests. Managed own time. Worked within Library of Congress Classification System.

Amherst, Massachusetts

Introduced children to works of classical, modern, contemporary, and ancient art using simple, clear, and engaging language on thoroughly researched tours tailored to the knowledge and interests of students.

Bethlehem, New York

Interacted with the public in person and by phone to encourage healthy exercise. Worked as part of a team under high scrutiny by management and membership to maintain a safe environment for members.

Albany, New York

Inventoried, re-housed, and digitized one-of-a-kind maps from state museum archives in DAM system. Worked with a large spreadsheet database (Microsoft Access) to track all movements and changes. Handled damaged and fragile maps. Digitized maps, books, and theses to fulfill open-file requests.

Altamont, New York

Voorheesville, New York

Bachelor'S Degree, Interdisciplinary Linguistics: Bachelor'S Degree With Individual Concentration, Dean'S List

Activities and Societies: Thatcher Program: Immersive Spanish Living Community 2016/17Last three semesters spent on exchange in Germany.

Education record

One year exchange, Academic year 2018/19

Education record

One semester exchange, Spring 2018

Advanced Regents' Diploma, Valedictory Class Member