Olja Priyakovich Email & Phone Number

United States

-Responsible for providing over the phone, email, tickets, support to a federal agency that is technical in nature.-Responsible for superior customer service by responding to requests for technical assistance with passport applications via phone.-Directs caller to perform step by step actions to resolve the purpose of the call.-Conducts basic trouble shooting to resolve common hardware and software issues.-Conduct research using available resources; use of critical thinking skills to find a solution for customer's needs and concerns-Complete reports and tracks log issues and request.

Remote

I'm a Pega Certified System Architect with experience in utilizing Pega to develop full case life cycles to model the lifespan of user interactions. - Programmed using Pega, Java, SQL, JavaScript.- Created Case Type to model the lifespan of user interactions.- Applied Situational Layer Cake methodology and ECS techniques during the Pega design process.- Followed Pega's guidelines of best practices via the Guardrails offered in Pega.- Used Controls, Edit validate, and Validate rules to verify user inputs.- Incorporated HTML, CSS, Bootstrap, and JavaScript to create more aesthetic and responsive web pages.- Leveraged DAO methodology and JDBC to connect databases to application business logic.- Built and maintained Postgre SQL databases.- Utilized Agile and Scrum methodologies.

San Francisco, California, United States

Head of Coffee and managed successful global coffee operations in Manhattan, NY, Austin, TX, Seattle, WA, and Dublin, Ireland. • Accountable for fully operational coffee program development, including managing budget for all machine buying operations and necessary equipment.• Successfully trained a staff on 6 locations globally for optimal coffee operations.• Anticipated and managed wholesale operations, utilizing skilled negotiation skills as head green coffee buyer on a weekly basis, developed strategic business relationships with stakeholders; reduced departments wholesale budget by 10% via bulk order process.• Sourced, hired, and trained baristas in each coffee location, trained in-depth with espresso machines, roast blends, inventory, and the entire process of coffee for optimal Q/A.• Presenter and speaker in-class presentations for over 6 years, experienced answering questions, and communicating full scope of the coffee process for employees within various departments.

Sausalito, California, United States

• Led and managed a fully functional coffee roasting-only operation in a versatile role; responsible for all operations from farm to cup in a dynamic and collaborative business partnership.• Innovated and implemented client-focused branding strategies, successfully developed the company’s vision and implementation with collaboration with skilled graphic designers and marketing strategists.• Led the entire production of coffee process, negotiated best prices for wholesale international coffee; increased profit margins and strategies each succeeding year.

Grand Rapids, Michigan, United States

Small restaurant featuring, French crepes, sandwitches, coffee and selected cookies.

Grand Rapids, Michigan, United States

Analyzing current company procedures and suggesting improvements. Working closely with managers, quality assurance specialists, supervisors to monitor daily production and find ways to reduce costs and increase efficiency. Used methodologies of Toyota Production System(TPS) & Lean Manufacturing and tools used are:Just in time, Kanban Boards, Standardized work, and Kaizen Events, 5S, 5 Why's.

Bachelor'S Of Science, Business Management

Full Stack Web Development, A-