Ollie Ryman Email & Phone Number

Grantham

Attract positive feedback (both solicited and unsolicited) by providing first class 1st and 2nd line desk side and phone support to all staff (both local and remote) and ensuring their expectations are met or exceededAccurately log and manage all support calls within the provided service desk system, and use reporting information to address root causesPerform server administration tasks, including user management, within a number of Thera applicationsProvide technical support to IT projects conducted by other members of the teamOversee the configuration and issue of all IT equipmentDesign and deliver suitable user trainingPerform physical moves within the office from an IT perspective to allow users to move desks and start work again quickly with a minimum of disruptionRegularly report to the Thera IT manager on agreed service metricsWork in conjunction with Thera’s IT partners to implement strategic projects and resolve onsite issues.Support the IT Asset and Configuration Coordinator and act as cover during holidays and at busy times.

Grantham

Attract positive feedback (both solicited and unsolicited) by providing first class 1st and 2nd line desk side and phone support to all end users (both local and remote) and ensuring their expectations are met or exceededAccurately log and manage all support calls within the provided service desk system, and use reporting information to address root causes.Efficiently manage the maintenance of all IT related hardware and software by monitoring and acting on items such as patching levels, software versions, hardware age, licensing. Oversee the configuration and issue of all IT equipment, ensuring all IT assets can be quickly traced through accurate logs.Design and deliver suitable user training.Perform physical moves within the office from an IT perspective to allow users to move desks and start work again quickly with a minimum of disruption.Regularly report to the Thera IT manager on agreed service metricsWork in conjunction with Thera’s IT partners to implement strategic projects and resolve onsite issues.

Grantham

Efficiently manage the configuration and deployment of IT hardware including desktops, and laptopsEfficiently manage the configuration, deployment and monitoring of mobile devices including phones and tabletsEnsure that all IT assets can be quickly traced by keeping the asset register and other department lists currentWork closely with suppliers to ensure relevant hardware is always in stock and ready for deploymentAssist in first line support tasks where applicable and in support of the IT TeamAssist with physical moves within the office from an IT perspective to allow users to move desks and start work again quickly with a minimum of disruptionAssist and lead on specific hardware/software rollout projects in addition to daily issuing of assets.

Grantham

Work Experience Placement

Btec Level 4 Hnc Diploma In Computing And Systems Development, Information Technology, Pass

Btec Level 3 For It Practitioners, Information Technology, Merit

High School, It, Btec Level 2 For It Practitioners