Serve as the first point of contact for all guests, providing a warm welcome and handling inquiries and requests in a professional and efficient manner.Anticipate guest needs and take proactive steps to ensure their comfort and satisfaction.Assist with luggage, transportation, and restaurant reservations as needed.Handle all incoming calls promptly and courteously, transferring calls as necessary.Maintain up-to-date knowledge of local attractions, events, and directions to provide accurate information and recommendations to guests.Maintain high ethical standards and professionalism.Multitask and prioritize as necessary to meet guests needs.Represent the company with integrity and dedication.Providing recommendations on restaurants, entertainment options, and other activities based on guest preferences and interests.Adhere to strict confidentiality protocols when handling sensitive guest information.Maintaining accurate records. As a lead concierge, I am one of the first point of contact for a guest’s questions or concerns. I use my problem-solving skills to identify the issue and find the best solution. I am responsible for managing a calendar of events, coordinating transportation and planning itineraries for guests. In my role I am also the Trainer for the Guest Services Department tasked with training all new Guest Service employees on hotel standards, ensuring they understand guest flow and have understanding of problem solving for guests as they are needed. I am responsible for managing the concierge staff and ensuring that all guests receive the highest level of customer service.Keep abreast of changes or updates to hotel policies and procedures, as well as any special promotions or packages.I remain calm and poised at all times, even during high-pressure or challenging situations.Quickly resolve any guest complaints or concerns to maintain customer satisfaction. Train and supervise new concierge staff members as needed.

Technical training lead for 21 Field Service Technicians (FSTs) Assisted upgrading Android SoftwareSupported voting efforts across 3 counties in northern Georgia, 30+ polling locations FST poll assignment allocation and post-election day support and administrative responsibilities