eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software.

I engage with the Sales Executive as early as possible in the sales cycle, and work with the customer to understand their challenges and issues by running targeted discovery sessions and workshops. I will then present back and articulate the business value of the Salesforce cloud-based application suite and platform to managers and executives of all levels, and continue to manage the technical aspects of the sales through to deal closure. I am a Core Solution Engineer which requires me to have a broad knowledge across the Salesforce platform, and I will bring in more specialist resource when required, both internal and through our partner network and continue to manage this virtual team throughout the sales cycle.

I help customers better use their corporate information to gain insight into the businesses