Responsibilities• Develop and maintain user cookbook - python scripts / documentation to enable customers to develop their own solutions / integrations utilising REST API’s.• Software Testing - Web UI functionality testing, raising defects / enhancements within GitLab, defect triage and automated testing via Robot Framework.• Product User Guide - Review product user guide, identify incorrect or missing sections, feedback to Technical Publications.• Implement best practice data centre infrastructure management tools to enable customers to effectively manage their data, analyse and optimise their data centres.• Ensure effective communication between Vertiv teams, partners, and end-user customers with a focus on overall customer satisfaction.• Manage Data Migrations between legacy and new DCIM tools.• Own and maintain all processes and toolsets relating to Data Migrations and Data Management.• Design, Document, Build and Deliver solutions to meet customer requirements.• Subject lead for Data Migrations, Data Management and Reporting.• Test lead for new DCIM Software Releases – Inventory UI and bulk load.• Review Statements of Work in conjunction with Professional Services Global Management and regional sales leaders.• Supporting technical services team to resolve complex issues.• Deliver structured or bespoke classroom Training.Key Achievements• Created the ADX MP1000 cookbook - enabling a user to effectively utilise the REST API functionality. Content - Postman collection, python scripts covering (Collection, filtering and export) and full documentation. Maintained vis GitLab. Managing large and complex Data Migrations for key accounts. Implementing best practice, processes, and tools to manage the full migration life cycle.• Led development of migration processes and toolsets utilising internal software to replace existing Informatica solution as part of a cost reduction exercise (Overall annual savings > $100k.). Implementation times cut by 50%.

Responsibilities• Manage all aspects of Data Migrations.• Software installation and commissioning• Design, Document, Build and Deliver bespoke solutions covering – Integrations, Workflow, Data Management and Migrations• Data Center Audits – Asset, Power and Network Connectivity • Design, Document, Build and Deliver custom reports.• Structured / bespoke classroom Training.Key Projects >Managed Service – (June 2007 to June 2012) – Full-time on-site contract - SMELong term engagement for a large bank based in London. Initial engagement was a 3-month project to upgrade UK entity from legacy to latest Aperture VISTA software, access and resolve data quality issues and deliver customer specific requirements. Professionalism and strong relationship management led to the customer implementing a managed service agreement over several years. Instrumental in migrating 6 regional instances into one global enterprise solution and integration with Remedy solution. Building Development, UAT, Production and Backup environments. Designed, built, and delivered a global reporting system using Business Objects and integrated with VISTA. Worked on key business initiatives focused on process, data management, compliance, and other customer specific projects.Data Center Audits – Technical lead for large audits of asset, power, network connectivity data within data centers. Managing the full audit process from collection through to data load into Aperture VISTA. Regular communication to project management / stakeholders on progress and issues. Engagement lengths varied from 1 day to several months. Data Migrations – Technical lead for several medium to large data migrations, managing all aspects – source data transformation, data quality, data load, change management, exceptions, project management and communication.

Responsibilities• Software installation and commissioning• Design, Document, Build and Deliver bespoke solutions covering – Integrations, Workflow, Data Management and Migrations• Data Center Audits – Asset, Power and Network Connectivity • Design, Document, Build and Deliver custom reports.• Structured / bespoke classroom Training.

Responsibilities• Network Connectivity Patch management • Updating Connectivity Database. • Maintaining Asset management System (Aperture TM7)• BAU and Capacity reporting.• Enhancing Asset Management System

Responsibilities• Installation and Commissioning of network cabling infrastructure – Cat6 • Patch Management and Documentation• Network Connectivity Audits