Ollie Mann Email & Phone Number

Managing a small team in order to achieve sales targets through customer database and excellent customer service. For the last 3 months account has achieved a plus

Managing the accounts for 2 stores Boots and John Lewis. Being an expert in Givenchy fragrances, selling and coaching the agency staff when required. Mostly hitting sales targets and requirements as set out by the company.

Bristol, United Kingdom

Assisting customers with queries and questions in the most timely manner providing them with excellent customer care and knowledgeable information. Often speaking with vulnerable customers or those in need of assistance with their finances and providing revelant solutions within the bank and also a third party that can provide further assistance. Communicating effectively to provide the best outcome for both customer and company.

Bristol, United Kingdom

Answering customers queries and questions in a manner which needed extra time and support due to the various needs and challenges the customers presented. Offering guidance and assistance in relation to their lease vehicle and speaking with various internal departments and external companies including manufacturers and dealerships. The role also had an emotional side to it, often speaking with customers who had lost someone or were going to loose the benefit to keep the vehicle and sometimes… Show more Answering customers queries and questions in a manner which needed extra time and support due to the various needs and challenges the customers presented. Offering guidance and assistance in relation to their lease vehicle and speaking with various internal departments and external companies including manufacturers and dealerships. The role also had an emotional side to it, often speaking with customers who had lost someone or were going to loose the benefit to keep the vehicle and sometimes acted as if you weren't a customer advisor but more of a listening service. Show less

Tech opping the weekly sports show on Signal 1&2 across Staffordshire & Cheshire. Recording extract from Sky Sports and uploading it into the play out system for the local listeners. Using dalet and adobe audtion to edit content.

Serving customers in a friendly and timely manner providing them with assistance if required. Throughout my time with the company, I worked on various departments including customer service, grocery and the checkouts. Using my initiative to write scripts for customer tannoys and embarking on a training programme to learn to be a team leader. This involved time management, people skills and providing even more exceptional customer service.

Weekly request show providing listeners with comfort and entertainment while delivering a variety of music for 3 hours. Using myriad playout system and phone box. Creating various features within the show to provide great weekly content.

Bachelor Of Arts (B.A.), Film,Television & Radio Studies

Bachelor Of Technology (Btech), Acting