Responsible for the billing, invoice reconciliation, financial, CDR Processing, and rating software modules. Manages a cross-functional team of product managers, product analysts, developers, and testers to ensure new features, custom integrations, and bug fixes are properly developed and delivered, using Agile methodology.Responsible for managing software development projects, ensuring commitments are delivered on time and within scope. Also responsible for collateral documentation, such as functional specifications, user guides and training materials.Coordinates closely with PMO to ensure software implementation projects are successfully completed. Supports sales by responding to RFPs, delivering sales presentations, and demos to key prospects. Supports client services organization by providing assistance and patches to clients within agreed SLAs.

Gathered market requirements and prepared functional specifications for new billing and invoice reconciliation modules added to the interconnect routing/trading software suite. Collaborated with the sales and marketing teams to ensure the new product would be competitive and would provide operational advantages to clients. Coordinated with the development team to ensure features and functionalities would be delivered on time and according requirements.Deliver internal and external product documentation to support implementation, training and customer support services.

Managed the software implementation and integration project in the top strategic client to ensure a successful deployment of our interconnect billing system. Provided client support, coordinated bug fixes and managed change requests.Supported the sales organization with technical expertise by delivering product presentations and demonstrations to prospects, presenting and proposing solutions, responding to RFPs and attending trade shows and conferences.

Managed implementation projects of our market-leading interconnect billing system. Certified the implementation strategy, solution design and data modeling of all ongoing implementation projects. Provided technical support to multiple implementation teams to ensure successful on-time deliveries. Served as interface between the regional technical team and the product design in the Swedish headquarters.Actively participated in the functional specification of a CDR comparison module, which required close collaboration with the development team in India and included a working period in Delhi.Supported the sales organization with technical expertise by delivering product presentations and demonstrations to prospects, presenting and proposing solutions, responding to RFPs and attending trade shows and conferences.

Delivered training on the market-leading interconnect billing solution (Settler) to customers and partners. Participated in different phases of implementation projects. Supported the sales organization with technical expertise by delivering product presentations and demonstrations to prospects, presenting and proposing solutions, responding to RFPs and attending trade shows and conferences.

Participated in the implementation of the rating and billing systems during the telecom carrier's start-up. Created, maintained and executed the processes to operate and monitor the rating and billing systems to ensure the customer statements would be issued on time and accurately. Analyzed and solved configuration errors encountered in the systems. Investigated errored records, fixed existing errors and re-processed them reduce revenue leakage. Tested new releases provided by the software vendor.Collaborated with the marketing team to ensure the rating and billing system would be capable to support any new products or services they were planning to launch.

Tested patches to the S12 switch software by preparing the test environment and data, applying the patches and reporting the results to the software engineering team.