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Ololade Akingbade is listed as Customer Success | Customer Support | Driving Growth and Revenue | Building Lasting Customer Relationships at Eden Life Inc, a company with 25 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Ololade Akingbade.
Ololade Akingbade previously worked as Customer Success Specialist at Eden Life Inc and Customer Support Executive at Deola Sagoe Limited. Ololade Akingbade holds Bachelor'S Degree, Chemistry from University Of Ilorin.
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I provide comprehensive support to customers across different touch points, from onboarding to retention. I am an impact driven professional with ~3 years of experience in Customer Success, Customer Support and Account Management roles and an exceptional ability to drive positive customer success outcomes for an unparalleled customer experience. Highly skilled at driving revenue generation by building and nurturing customer relationships which has led to closing huge sales deals.AchievementsRevamped the B2B onboarding process, leading to a 65% increase in product adoption and a significant reduction in customer onboarding time.Consistently achieved outstanding Customer Satisfaction (CSAT) scores of 95% and above every quarter.Closed a sales deal worth millions of naira in Q4 2023, exceeding the quarterly sales quota by ~50%.Reduced average First Response Time (FRT) by 40% on Freshchat.Developed and deployed an in-house Data Management dashboard, autonomously automating processes, centralizing client information, and streamlining data retrieval for 800+ clients.Designed and deployed an Account Management framework for B2B Customers, enabling personalized customer experience.ToolsCRM Tools (Freshdesk, HubSpot, Zendesk)Project Management Tools (Asana, Trello)Collaboration Tools (Slack, Intercom, Google Workspace, Microsoft Teams)
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Led customer onboarding and maintained positive customer relationships across different touchpoints.Actively providing support to customers across live chat, email and phone support, while evaluating and resolving issues using troubleshooting techniques.Iterative analysis of customer data to identify trends and growth opportunities, and to improve customer.
Proactively identifying trends with user frustrations and customer expectations, determining where processes and products can be improved for an optimized customer experience thereby establishing a track record of driving positive customer success outcomes such as retention, expansion and customer advocacy.Delivered above target consistently through.
Lagos
Proactively provided timely, well-organized and professional administrative, logistic and secretarial support to the Office of the CEO.Provided advanced administrative support to senior staff and assisted on special projects.Completed new hire forms and entered employee data in the data system.Planned interviews, contacted managers to evaluate the.
Lagos
Strategized and managed the social media contents and accounts of CoachE’Squad Ltd, including YouTube, Twitter, Facebook, Instagram and website.
Lagos Nigeria
A member of the business operations team, planned for efficiency by implementing end-to-end workflow processes for all customer categories.Ensured that complaints are escalated to the appropriate unit for resolution thereby reducing TAT by 5%.
Other employees you can reach at ouredenlife.com. View company contacts for 25 employees →
Adebayo Abolade
Colleague at Eden Life IncLagos Island, Lagos State, Nigeria, Nigeria
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Olushola Lawrence
Colleague at Eden Life IncLagos, Lagos State, Nigeria, Nigeria
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Abimbola Rukayat Olamide
Colleague at Eden Life IncLagos Mainland, Lagos State, Nigeria, Nigeria
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Gladys Ugo
Colleague at Eden Life IncLagos, Lagos State, Nigeria, Nigeria
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Ademola Adegboyega
Colleague at Eden Life IncLagos, Lagos State, Nigeria, Nigeria
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Anne Kissiedu
Colleague at Eden Life IncLagos Mainland, Lagos State, Nigeria, Nigeria
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Favour Wobidi
Colleague at Eden Life IncLagos, Lagos State, Nigeria, Nigeria
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Feyisola Adeyemi
Colleague at Eden Life IncLagos State, Nigeria, Nigeria
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Blessing Anerua, Ccss
Colleague at Eden Life IncLagos, Lagos State, Nigeria, Nigeria
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Bello Oluwatosin
Colleague at Eden Life IncLagos, Lagos State, Nigeria, Nigeria
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Ololade Akingbade works for Eden Life Inc.
Ololade Akingbade is listed as Customer Success | Customer Support | Driving Growth and Revenue | Building Lasting Customer Relationships at Eden Life Inc.
Ololade Akingbade is based in Lagos State, Nigeria, Nigeria while working with Eden Life Inc.
Ololade Akingbade has worked for Eden Life Inc, Deola Sagoe Limited, Coache'Squad Ltd, and Fara And Zara Parties.
Ololade Akingbade's colleagues at Eden Life Inc include Adebayo Abolade, Olushola Lawrence, Abimbola Rukayat Olamide, Gladys Ugo, and Ademola Adegboyega.
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Ololade Akingbade holds Bachelor'S Degree, Chemistry from University Of Ilorin.
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