Analyzed invoices submitted to Medicare to ensure payment being received from payer is accurate.Prioritized high dollar accounts ensuring they are resolved in a timely manner.Collaborated with different departments to mitigate as little risk possible when creating invoices.Performed a thorough research analysis on delinquent accounts, finding an avenue for resolution.Managed a high volume of claims attaining cash velocity goals on a month-to-month basis.Lead weekly team huddle, presenting the current metrics reflecting areas for improvement for the team to reach or exceed goals. Managed, mentored, and assisted with the development of offshore billing team of 7.Audited offshore team, reporting any trends identified to supervisor to assist with areas of improvement and development with team. Overlooked and created daily Secondary Queue report illustrating day to day numbers as well as tracking month to month trends. Analyzed and identifying the trends within Secondary Queue to ensure queue reduction.

T-Mobile (TPR/TCC)Responsible for promoting the brand and services in an industry with constant change and competition.Educated and coached new sales associates on best practices and acted as a team mentor beyond their training period. Provided exceptional customer service during difficult interactions by employing empathy, reducing customer strain and coming up with resolution.Increased sales by auditing customer accounts finding new potential services as well as savings that would benefit them.Achieved KPIs by utilizing excellent communication skills and positioning the value as well as benefit client will obtain by x product or service.