Field Operations / IMAC & Onsite Lead / Technical Advisor Managed onsite IMAC moves ensuring the quality of work performed. Project management & and site surveying prior to IMAC moves. Worked with leading VOIP provider provisioning and setting up IP phones. Sourced technicians for various global financial institutions.  Provided client side technical support for end user after moves were completed. Setup and maintained office server and hardware including VPN access & HIPAA Compliance. Managed a team of various sizes depending on the size of the job. Ran large scale asset management for major coporations.

Manager of Operations / Computer Technician / Field Technician Installed virtual machines for both PC and Mac computers. Setup new remote management systems for end users which cut our onsite costs.  Setup our business clients with RingCentral virtual PBX phone systems. Setup NAS drives and Servers which included HIPAA privacy compliance. Implemented cloud services including Google apps deployment, web apps for over 300 Users. Setup over 200 business clients with RingCentral virtual PBX phone systems. Migrations from older operating to Windows 10 for over 500 clients. Analyzed and optimized networks setups both wired and wireless upgrading hardware for peak performance. Building of gaming machines, Servers and Steam computer setups. Managed a staff of 6 Technicians which included in-house and onsite.  Implemented new policies which included Remote Management software and invoicing systems. Install IP security cameras for home and businesses.

Computer Technician / Field Technician Provide online computer repair and maintenance. Help maintain free online help desk for customers and non-customers. General PC and Mac services, virus removal and system upgrades. Networking for printers, file sharing and Wi-Fi hotspots. Maintenance including security checks and software updates. Security for child monitoring, spyware removal and firewall deployment. Data recovery, backups, data conversions and file conversions. Online backups and Email setup. Business services including internet filtration and Microsoft Exchange.

Manager of Operations / Computer Technician / Field Technician Performed data recovery on drives that have been formatted, erased and corrupted including raid reconstruction. Repair hardware on laptops and desktops including LCD screens replacements, motherboard replacements and AC jack repair. Performed Virus and Spyware removal on Windows based machines. Performed on-site repair to local residences and business agencies. Installed and managed small networks for residential and small business clients. Setup and maintain printers including TCP/IP setup. Troubleshooting client machines over the phone or via remote service. Installed operating systems for end user: XP, Vista, Windows 7, Windows 10 and Linux. Maintained inventory of computer parts and accessories. Keep abreast of all new hardware on the market and how to implement in various environments. Provided software training one on one with customers depending on their needs. Built custom computer systems with various components including gaming machines, servers, video editing and production units. Implemented software upgrades, operating systems, Microsoft software, Virus protection, firewall installation. Implemented customer relations policies including resolving customer complaints and follow-up services. Tutored clients in all facets of the Windows environment including organizing data and Microsoft Office. Performed repairs on gaming consoles such as the Xbox 360, Wii and PlayStation systems.

Work on proprietary financial software named CFC and SEFA that input, update and retain a record of donors in the different government agencies.

Onsite & in store repair of home computers and laptopsInventory managementTraining and software installation