Olpha Nyaboke Email & Phone Number

Nairobi County, Kenya

Key ResponsibilitiesLead and manage NetSuite implementation projects across assigned regionsDevelop and maintain project plans and schedulesIdentify and mitigate risks.Track project progress and performanceManage communication and stakeholder engagementFacilitate organizational change

Nairobi, Kenya

▶️Key Duties and Responsibilities.✺Responsible for development of product strategies for upcoming services and solutions.✺Planned and designed project management plan, complete with deliverables, schedule, time, cost and resources required.✺Liaised with respective departments and stakeholders for buy-in and create an enabling environment for product development..✺Responsible for resource planning and allocation.✺Conduct feasibility studies on the different products for… Show more ▶️Key Duties and Responsibilities.✺Responsible for development of product strategies for upcoming services and solutions.✺Planned and designed project management plan, complete with deliverables, schedule, time, cost and resources required.✺Liaised with respective departments and stakeholders for buy-in and create an enabling environment for product development..✺Responsible for resource planning and allocation.✺Conduct feasibility studies on the different products for implementation ✺Ensure product knowledge is disseminated to the teams and ease use and implementation.✺Translating the product features.✺Promoting and improving their products.✺They envision the products and bring them to life through efforts.▶️Key Achievements. Created the product road maps and owned them🎯Successfully creating process flows for the organization leading to the development of more efficiency in operations.🎯Designing visual models for various projects for clients.🎯Development schedules aligning with the projects timelines.🎯Consistently assessed project related risks and developed recommendations for mitigation. 🎯Steadily tracked of project progress based on deliverables as per set timelines.🎯Regularly met my monthly key performance indicators . Show less

Nairobi, Kenya

▶️Key Duties and Responsibilities.✺Responsible for directing and managing end-to-end projects.✺Planned and designed project management plan, complete with deliverables, schedule, time, cost and resources required.✺Liaised with respective departments and stakeholders for buy-in and ease of implementation.✺Accountable for project outcomes and provided necessary support for project management teams to succeed.✺Incharge of stakeholder engagement before during and post delivery… Show more ▶️Key Duties and Responsibilities.✺Responsible for directing and managing end-to-end projects.✺Planned and designed project management plan, complete with deliverables, schedule, time, cost and resources required.✺Liaised with respective departments and stakeholders for buy-in and ease of implementation.✺Accountable for project outcomes and provided necessary support for project management teams to succeed.✺Incharge of stakeholder engagement before during and post delivery of the projects.✺Effectively communicated project scope to both developers and teammates.✺Adequately mapped and designed process flows and developed visual models.✺Participated in user trainings and refreshers for application and software use.✺Displayed Intelligent Solution's core values to our customers, partners and teammates.✺Developed risk assessment and analysis reports for all projects determining their feasibility.▶️Key Achievements.🎯Successfully creating process flows for the organization leading to development of more efficiency in operations.🎯Designing visual models for various projects for clients.🎯Development schedules aligning with the projects timelines.🎯Consistently assessed project related risks and developed recommendations for mitigation. 🎯Steadily tracked of project progress based on deliverables as per set timelines.🎯Regularly met my monthly key performance indicators .🎯Involved in the promotion process for new products and services. Show less

Nairobi, Kenya

Project: Ministry of Finance Kenya | Plan to Budget Implementation (TNT), Kenya ▶️Key Duties and Responsibilities.✺Developed budgeting forms and reports used in the budgeting process.✺Refined and designed Hyperion reports to display data captured in data forms.✺Incharge of developing and updating project dashboards for dissemination of progress.✺Conducted requirement collection for both system upgrade and for new Hyperion modules.✺System support for budgeting for 6… Show more Project: Ministry of Finance Kenya | Plan to Budget Implementation (TNT), Kenya ▶️Key Duties and Responsibilities.✺Developed budgeting forms and reports used in the budgeting process.✺Refined and designed Hyperion reports to display data captured in data forms.✺Incharge of developing and updating project dashboards for dissemination of progress.✺Conducted requirement collection for both system upgrade and for new Hyperion modules.✺System support for budgeting for 6 applications for expenditure and Revenue.✺Preparing signoff documents for new Hyperion applications.✺Organize and facilitate user feedback sessions.✺Supporting user training; documentation; and rollout for Oracle Hyperion Planning 11.x, ✺Oracle Hyperion Smart View, Oracle Hyperion Financial Reporting, Oracle EBS Financials - ✺General Ledger, Accounts Payable, Accounts Receivable.✺Responsible for documenting requirements and support issues both for national and county governments.✺Supports the book publishing process at the end of each budgeting exercise. ▶️Key Achievements.🎯Successfully mapped the process workflows.🎯Efficient management of the organization's finances and proper accounting as per the international accounting standards and departmental SOPs.🎯Gave recommendations to clients on best business planning practices and trends that led to improved efficiency.🎯Successfully performing system analysis and coming up with recommendations to the development teams on arising bugs in the system.🎯Came up with user experience recommendations for the system that led to consistent improvements on the systems. Show less

Nairobi, Kenya

Project: Ministry of Finance Kenya | IFMIS Project Call Centre. ▶️Key Duties and Responsibilities.✺Call center management and ensure quality control initiatives are implemented.✺Involved in selection of methodologies, rules and templates specific for handling different projects.✺Customer correspondence for incoming calls and queries.✺Management and resolving customer complaints and escalating in line with customer service standards.✺Provide product and service… Show more Project: Ministry of Finance Kenya | IFMIS Project Call Centre. ▶️Key Duties and Responsibilities.✺Call center management and ensure quality control initiatives are implemented.✺Involved in selection of methodologies, rules and templates specific for handling different projects.✺Customer correspondence for incoming calls and queries.✺Management and resolving customer complaints and escalating in line with customer service standards.✺Provide product and service information to both civil servants and GOK Suppliers.✺Conduct research for requisite information relating to projects.✺Research, identify, and resolve customer complaints using applicable software.✺Document all call information according to standard operating procedures.✺Recognize, document, and alert National Treasury of trends in the calls made.✺Follow up customer calls where necessary.✺Complete call logs and reports for decision making.✺Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.✺Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPI’s defined in customer contract. ▶️Key Achievements.🎯Consistently provided performance reviews and developmental feedback on a weekly and quarterly basis.🎯Analyzed data to identify trends and behaviors from a performance standpoint and made recommendations for improvement.🎯Identified development opportunities using quality assurance (call monitoring) and provided ongoing training, coaching, and mentoring on an as needed basis. Show less

Nairobi, Kenya

▶️Key Duties and Responsibilities.✺In charge of overall file and document management process ensuring credibility of documentation is maintained.▶️Key Achievements.🎯Consistently meeting monthly performance KPIs.🎯Participated in the automation of document management.🎯Accurate and timely archiving of obsolete documentation in line with the set standards.

Bachelor Of Science (Bsc), Planning And Project Management

Diploma, Information Technology

Certificate, Monitoring And Evaluation

Certificate, Scrum Master Accreditation

Professional Certificate, Scrum Master

Diploma Of Education, Information Technology