- Build & Manage technical support group (1,2,3 lines); more than 25 people- Build & Manage single Service-Desk for the group of companies (more than 50 legal entities);- Build & Manage IT Procurement process in line with change management service and Asset management service (Initiating and conduct procurement, tenders on a competitive basis with follow-up process in Service-Desk and CMDB);- Build & Manage SLA;- Manage service providers and 3-rd party entities;- Prepare and Control OPEX and CAPEX IT budgets and costs of the group of companies;- Build & Manage CMDB for the IT asset management process (Monitoring & Reporting within the accounting and movements of tangible and non-tangible assets / it asset management, change management for the hardware and software) in the regions of Russia, Belarus, Luxembourg, Turkey, Brazil, Paraguay, Serbia, Cyprus, Kazakhstan, Uzbekistan, Poland, Lithuania- IT wide infrastructure support for the factories and offices of the group of companies in the regions: * Russia * Belarus * Luxembourg * Turkey * Brazil * Paraguay * Serbia * Cyprus * Kazakhstan * Uzbekistan * Poland * Lithuania // // more than 1,500 users, more than 1,500 PCs, more than 300 units of office equipment, more than 1,500 units of IP phones; as well as corporate services located on physical and virtual servers (more than 200);- Deliver reactive execution for request/incident/problem management services;- Deliver IT support of the foreign subsidiaries WW (affiliated/non-affiliated);- Develop IT docs (policies, regulations, instructions) inline with the business automatization and IT security policy;

- Organization and implementation of backup processes hybrid environments - virtual and physical (virtualization technology based on VMware, Hyper-V)- Survey, design, deployment and support of backup and data recovery (within the concept Alwase-On Business / Data Loss avoidance)- Writing technical documentation;- Demonstration of the software;- Providing and support Customers (working with audience);- Conducting technical and marketing presentations.- Search on emerging incidents solutions- Works with tape libraries IBM LTO.- Working with Libraries category VTL (Virtual Tape Library) IBM- Works with IBM disk arrays- Works with RC systems - Veeam Backup & Replication, Symantec System Recovery, BackupExec, Veeam Endpoint Protection- Backing up and restoring industrial databases (Oracle, MS SQL), e-mail systems (Microsoft Exchange), CRM (MS Sharepoint), Active Directory- System administration of servers running Windows 2008/2012; integration and management of an infrastructure (AD, DNS, DHCP, RemoteApp, PrintServer, FileServer, GPO)

Duties and responsibilities:• Effectively establish and sustain relationships with Subject Matter Experts and key stakeholders around the department (including building SMEs list, own communication, collect sign offs)• Initial design and production supervision (including, reviewing, quality assurance, ongoing enhancement) of a wide range of course materials and assessments from job aids to instructor led training to eLearning content, which can be easily reused by Instructional Designers• Author the content, that can be used across countries (World Wide) and, with minimum effort, be translated/localized• Operate within the ADDIE model • Implement prepared content within Prototype development process• Act as internal Subject Matter Expert during all stages of education content development process• In urgent cases develops content in Captivate and/or complimenting software

• Responsible for strategic presence in Uzbekistan, cooperation with Government officials (ministries, agencies etc.)• Responsible for Microsoft Education partner ecosystem – distributors, authorized education partners (all MS products and solutions) and resellers, OEM partners;• Develop Authorized education partner channel and sales models• Managing key regional education partners, distributors and OEM partners;• Managing TOP 20 regional accounts (Public, Gov, Edu);• Recruiting new education partners and business development strategy definition;• Strategy business planning, partner’s development plans, marketing planning, regional and country business planning;• Driving Partners Business Plans with new and existing authorized education partners, sales pipeline management and planning;• Driving partner’s technical and sales readiness - workshops, sales and technical trainings for partner’s ecosystem;• Marketing activities with key regional partners;• Product promotion and marketing (all MS products and solutions) • Managing "Partnership in Education" and other programs within the Education Alliance:- MS IT Academy- Dream spark- Live@edu- Imagine Cup• Managing programs for Innovative Schools, Innovative Teachers and Innovative Students. • Strategic Planning and Reporting• Acting as:- Business Development Manager- Partner Technology Adviser- Business Marketing Officer- SMS&P & OEM Lead- Distribution Partner Account Manager My professional achievements:• Education partner channel developed --> number of dedicated Education partners significant increased• Education Scope Workshop project developed and successfully implemented• Cooperation with Government Established• Education projects implementation plan developed • Software legalization project developed for local Government• Revenue over-delivery +%26.

• Responsible for sales, revenue growth, annuity share growth, customer base growth in Small, Medium and Enterprise segments and Public sector in 5 countries - Turkmenistan, Tajikistan, Uzbekistan, Kyrgyzstan, and Mongolia;• Responsible for Microsoft partner ecosystem – distributors, solution partners (all MS products and solutions), resellers, OEM partners;• Develop partner channel and sales models• Managing key regional partners, distributors and OEM partners;• Managing TOP 20 regional accounts (Public, Enterprise, Telco);• Recruiting new partners and business development strategy definition;• Strategy business planning, partner’s development plans, marketing planning, regional and country business planning;• Driving Partners Business Plans with new and existing partners, sales pipeline management and planning;• Driving partner’s technical and sales readiness - workshops, sales and technical trainings for partner’s ecosystem;• Marketing activities with key regional partners;• Product promotion and marketing (all MS products and solutions)• Responsible for partnership with key TELCO in region;• Responsible for cooperation with Government officials (ministries, agencies etc.).• Acting as:- Business Development Manager- Partner Technology Adviser- Business Marketing Officer- SMS&P & OEM Lead- Distribution Partner Account Manager My professional achievements:- CPE Award for outstanding achievements in the field of Customer and Partner Experience. - Active partner sales channel developed- Distribution channel developed- Revenue over-delivery +%40.

Other Organizations : - DAI / Aglinks project ( 2008 - 2010 ) - Organization for Security and Co-operation in Europe Centre in Tashkent ( 2004 - 2006 )- CHF International ( 2002 - 2004 )- Internet Service Provider in Uzbekistan Sarkor Telecom ( 2007 - 2009)- Internet Service Provider in Uzbekistan TPS ( 2006 - 2007)Key achievements:Systems engineering / Drive the system engineering reviews- Systems intergating including IT, Networking, Software- Management and development of new business trends : IT/Software Outsourcing and Consulting- Executing business objectives- Secure long-term relationships with customers- New customer segments development- Monitoring of Contract terms and Payments implementation- Preparation of commercial offers and cooperation with IT integrators (sub-contracting)- Weekly and monthly reporting with revenue analytics - Managing local IT engineers ;- Customer training and new software products presentation - New sales opportunities validation- technical solutions Development (outsourcing and consulting)- Windows / Linux servers integrating and infrastructure management