• Assist with managing constituent requests using Monday.com, ensuring timely responses and resolution of concerns.• Engage directly with the community by attending events and addressing public inquiries.• Perform administrative duties including correspondence, research, and data entry.• Collaborate with City Council members and staff to support ongoing projects and initiatives.• Track and analyze community feedback trends to provide insights that help inform policy decisions and improve constituent services

• Oversees daily front-of-house operations to ensure seamless guest service and efficient workflow• Maintains food service standards across multiple locations, ensuring consistency in customer experience and quality• Monitors and manages labor and product costs, optimizing resources and adhering to budget targets

• Implemented new drink menus in partnership with sponsors, reducing overall costs by 12% and increasing profit margins by 18%.• Streamlined a cross-training program for new staff across multiple roles, enhancing productivity and flexibility within the team.• Developed a refined hiring process that improved employee quality, reducing turnover by 20% and fostering a more stable workforce.• Coordinated all food service activities for a high-volume restaurant, achieving a 15% increase in operational efficiency.• Led weekly planning meetings with food production, dining room, bar, and banquet personnel to optimize menu offerings and activities.• Supervised inventory management, implementing a tracking system that reduced food waste by 10% and maintained budgeted costs.• Managed catering and event reservations, streamlining the booking process and improving client communication.• Created and updated weekly schedules for 60 employees, ensuring optimal coverage and conducting thorough staff evaluations to drive performance and growth.

• Administered career advising to students on resumes, cover letters, internships, and event preparation, enhancing their professional development and job readiness.• Coordinated events with 300+ employers, fostering connections for students and ensuring a seamless, high-quality event experience.• Managed social media platforms on LinkedIn, Facebook, Instagram, Handshake, and Twitter to increase awareness of peer career programming, reaching a broader audience and driving engagement.• Monitored and posted internship and job opportunities on Handshake and electronic message boards, enhancing the visibility of career pathways.• Implemented effective follow-up systems to keep students informed on upcoming events and resources, improving event attendance and student engagement.

• Provide peer career advising to students on topics such as resume and cover letters, internship and career event preparation.• Advise students on topics such as resume, internship exploration, and LinkedIn. Follow up with students who attend program with takeaways and promote other career meet ups.• Provide administrative support to the office; answer phones, distribute messages, make appointments, process mail, and deliver packages, follow protocol for office opening and closing procedures, and maintain an inviting office environment.• Monitor internship/job posting emails and enter approved postings in Handshake and update electronic message boards accordingly

• Preformed data entries, while following office protocols.• Completed general office tasks such as answering phones, greeting students, filing, copying, and scheduling appointments.• Responsible for assisting at school career fairs and events.

• Managed 25 front-of-house staff, ensuring exceptional customer service and operational efficiency while adhering to dining regulations during the pandemic, which led to an increase in customer satisfaction ratings.• Planned and executed large-scale events, overseeing logistics, special requests, and budgets, resulting in a positive customer experience for over 100 guests.• Professionally handled and resolved customer service conflicts, improving resolution times and fostering a more positive dining experience.