Heather Olsen Email & Phone Number

Newark, New Jersey, United States

Platform and Application Ecosystem Management: Oversees the entire platform and application ecosystem, ensuring seamless integration and operation across the Center. Approves and manages all system changes, updates, and technical implementations to meet evolving business needs.Technical Solutions Development: Sources and develops innovative technical solutions to address business challenges, driving operational improvements across departments and enhancing system functionality.Digital Roadmap Strategy: Leads the strategic development of the organization’s digital roadmap, aligning IT strategies with broader organizational goals to drive technology advancements and system modernization.CRM System Design and Optimization: Acts as the design authority for CRM solutions, enhancing data integrity, improving system functionality, and ensuring CRM tools meet the evolving needs of the organization.Custom Development and Integration Management: Oversees the technical delivery of custom software development, including integrations, APIs, and data migration for new product implementations, ensuring scalable and efficient solutions.Collaboration with Leadership: Partners with leadership to prioritize high-impact projects, define technical use cases, and articulate the value of technology initiatives for both internal and external stakeholders.Staff Hiring and Management: Leads the recruitment, development, and management of a high-performing technical team, fostering a collaborative and innovative work environment.

Denver, Colorado, United States

Operational Leadership: Led and optimized operations across fundraising, outreach, events, and projects to ensure the achievement of annual organizational goals. Ensured smooth execution of logistics, processes, and operational workflows.Salesforce Database Management: Managed the organization’s Salesforce database, ensuring data integrity, generating reports, developing automations, and driving process improvements for operational efficiency.Strategic Planning and Budget Oversight: Directed strategic planning and budget management for fundraising, community, and educational events and programs, aligning resources to meet organizational goals.Fundraising Operations Management: Oversaw all aspects of annual fundraising, including grant applications, prospect management, invoicing, tax documentation, and reporting to stakeholders.Special Projects Management: Led major special projects, including a multi-million-dollar exhibit redesign, two website redesigns, and the transition to online programming, ensuring timely and successful delivery.Technology Procurement and Oversight: Managed the procurement and oversight of technology infrastructure, including hardware and software, to support organizational needs.Program Evaluation and Reporting: Conducted program evaluations and developed comprehensive reports to assess effectiveness and align future initiatives with organizational objectives.Talent Acquisition and Team Management: Led the hiring, onboarding, and management of staff, ensuring a high-performing team capable of meeting organizational objectives.

Greater Denver Area

Volunteer Program Oversight: Managed a volunteer program of over 100 individuals, including recruitment, retention, and on-site volunteer coordination, ensuring a well-supported workforce for events and operations.Stakeholder Reporting: Regularly reported on program performance and operational metrics to key stakeholders, ensuring transparency and informed decision-making.Process Development and Improvement: Developed and implemented internal policies and procedures to streamline operations and enhance organizational efficiency.Fundraising Cycle Management: Managed the full fundraising cycle, raising over $3 million annually, including donor relations, event planning, and financial tracking.Event Planning and Execution: Planned and executed large-scale events with up to 10,000 attendees, managing budgets, vendor relationships, and event staff to ensure seamless execution.Business Strategy Development: Created and implemented business strategies that drove annual growth, consistently exceeding organizational goals.Staff Leadership: Managed and developed a team of staff members, fostering a productive and collaborative work environment.

Greater Denver Area

Budget Management: Oversaw and managed the budget for all museum programs, ensuring financial oversight and proper allocation of resources.Internship Program Development: Designed and implemented a comprehensive internship program for the museum, providing valuable opportunities for interns and ensuring smooth program operations.Stakeholder Engagement and Outreach: Built and maintained strong relationships with schools and educators through outreach efforts, including phone communication, conference participation, and site visits.Event Planning and Execution: Planned and executed quarterly community events, driving engagement with local audiences and increasing museum visibility.Donor Event Support: Provided logistical and planning support for major donor events, ensuring successful execution and high levels of donor engagement.Program Development and Revenue Growth: Developed and launched new program initiatives aimed at increasing attendance and generating additional revenue for the museum.Data Analysis and Reporting: Tracked, analyzed, and reported on school programming performance to inform future planning and improvements.Partnership Development: Identified and cultivated relationships with external organizations for collaborative events and initiatives.

Greater Denver Area

Marketing and Content Development: Drafted content and oversaw the design of marketing materials for museum programs, ensuring alignment with branding and communication goals.Process Improvement: Developed and implemented internal procedures to streamline operations and improve the efficiency of the programs department.Partnership and Committee Representation: Represented the museum on various committees, actively identifying and pursuing new partnership opportunities.Invoice Tracking and Follow-Up: Monitored open invoices and ensured timely payments by following up with schools and organizations as needed.Program Roadmapping: Created detailed timelines and roadmaps for community programs to ensure smooth execution and alignment with strategic goals.

Washington D.C. Metro Area

Oversaw Budget Management for Multiple Funding Accounts: Managed the budgeting and financial oversight of four active funding accounts, ensuring efficient allocation of resources and adherence to financial guidelines.Streamlined Operational Processes: Developed and implemented operational processes to enhance departmental efficiency, improving workflows and reducing bottlenecks.Supervised Office Staff and Graduate Assistants: Led and managed a team of office staff and graduate assistants, providing direction, support, and performance feedback to ensure smooth daily operations.Course Scheduling and Coordination: Designed and coordinated the department's course schedule, ensuring alignment with academic needs and faculty availability.Organized Speaker Series and Annual Conference: Developed and coordinated a quarterly speaker series and an annual student conference, overseeing logistics, communication, and event execution.Managed Recruitment and Hiring Processes: Led recruitment searches and organized events related to the hiring of new staff, ensuring a thorough and effective candidate selection process.

Maintained and Enhanced Marketing Collateral: Updated and managed all company marketing materials, ensuring brand consistency and relevance to current business objectives.Explored and Represented New Revenue Opportunities: Identified potential revenue streams and served as the company’s representative in meetings and discussions to explore and assess these opportunities.Developed and Implemented Digital Lead Retrieval System: Led the creation and deployment of a digital lead retrieval system, generating new client relationships and contributing over $250,000 in additional revenue.Led Project Management for Trade Show Participation: Managed all aspects of trade show involvement, including contract negotiations, marketing initiatives, logistical planning for load-in and load-out, and booth staffing.Trained and Onboarded New Employees: Conducted training and onboarding for new hires, ensuring they were well-equipped to integrate with the team and understand company procedures.

Master Of Arts (M.A.), Museology/Museum Studies

Courses taken include: Museum Collections Museum Exhibitions and Curatorial Planning Anthropology in the Museum Museum Exhibit Development.

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: Student Global AIDS Campaign Fordham University Emerging Leaders New Student Orientation LeaderMinor in Business.