Steven Olsen Email & Phone Number

Des Moines, Iowa

Prepare America's veterans, service members and their spouses for meaningful careers, provide them with employment resources and expertise, protect their employment rights and promote their employment opportunities.

Des Moines, Iowa

Ames, Iowa

• Principal advisor concerning human resource support for all assigned and attached personnel• Maintain emergency notification data and alert rosters• Supervise and manage the processing and tracking of all personnel actions

Des Moines, Iowa

• Provide employment and training services to veterans• Facilitate and document intensive services to veterans with special employment and training needs• Develop and maintain a documented plan of action for veterans with proper and timely case notes• Conduct ongoing follow-up and meaningful activities that will enhance the veteran's employability• Perform outreach activities and market the services of partner organizations• Serves as the central point of contact for service to vocational rehabilitation participants

West Des Moines, Iowa

• Communication liaison working with carrier/vendor partners• Worked on client specific initiatives including annual enrollment, acquisition, new service requests and implementations• Supported completion of client work requests via dot project• Monitored, processed and updated client data to include review of error reports, audit reports and cases

Des Moines, Iowa

• Converted customer leads to mortgage originations allowing monthly goals to be met or exceeded• Analyzed financial and credit data to match customer needs with an appropriate loan program and level of risk• Provided home financing consultation by educating borrowers on available products• Cross-sold additional Wells Fargo products and services

Camp Arifjan, Kuwait

• Verified food service policies and procedures were maintained to standard• Inspected dining facilities weekly and assisted with handling customer comments/concerns• Maintained 100% food service support for over 10,000 military personnel• Proactively enforced the Army Safety Program resulting in zero accidents during rating period• Trained over 30 personnel on safety procedures and successfully conducted a fire evacuation drill• Created Fragment Orders to provide clarity of tasks to down-trace units

Des Moines, Iowa

• Instructed three food service preparation courses leading to a 100% graduation rate• Observed and evaluated students' work to determine progress and make suggestions for improvement• Established and communicated clear objectives for all lessons, units and projects• Welcomed new soldiers to the unit and assisted career counselors with re-enlistment and retention efforts• Maintained accurate and complete student records as required by administrative policies• Completed 100% of physical fitness tracking for the entire battalion

Des Moines, Iowa

• Taught a leadership class twice a year and received exceptional course survey results from students• Engaged students in learning through discussions, self assessments and activities• Initiated, facilitated and moderated classroom discussions• Evaluated and graded students' class work, assignments and papers• Prepared course syllabus, lesson plans, teaching aids and other instructional materials

Des Moines, Iowa

• Forecasted future enrollment which helped admissions representatives increase territory goals by over 5%• Coached and managed a team of seven counselors and one coordinator to fulfill department goals• Created and oversaw department budget of approximately $500,000• Formulated strategic plans for the department• Promoted the college by developing partnerships with industry and secondary education institutions• Conferred with other academic staff to explain and formulate admission requirements

Des Moines, Iowa

• Advised students on issues such as course selection, progress toward graduation and career decisions• Led a team of three academic advisors and assisted with process improvement and retention efforts• Developed an at-risk program and monitored students on academic probation• Prepared reports on students and activities as required by administration• Planned and conducted orientation programs to promote the adjustment of individuals to starting college• Reviewed transcripts to ensure students met graduation requirements and wrote letters of recommendation

Des Moines, Iowa

• Recruited students and increased enrollment by over 20%• Organized and managed a territory consisting of more than 100 schools• Delivered career presentations to high school students

Des Moines, Iowa

• Achieved and exceeded monthly goals by over 10 percent• Generated new business in the equipment financing division while servicing current accounts• Handled every phase of the sales process from initial contact to signing of final contract

Des Moines, Iowa

• Increased annual equipment sales by 12 percent• Marketed lease programs to hundreds of commercial vendors• Provided customer service on every new and existing account

Master Of Arts, Leadership

Bachelor Of Arts, Business Administration

Associate Of Business, Business Administration/Sales & Marketing