Olivier Serres work email
- Valid
- Valid
Olivier Serres personal email
- Valid
More than 18 years working in SaaS Marketing platforms helping businesses in Digital Transformation in France, IBERIA and LATAM.Knowledgeable in digital marketing techniques and experienced in relationship marketing, Software as a Service (SaaS) solutions and equipped with strong management skills. Additionally, I possess expertise in marketing automation to streamline and optimize marketing processes.Adept at developing business strategies to drive commercial success. Skilled in stakeholder relationship management, effectively building and maintaining positive relationships with various parties. Experienced in contract negotiation, ensuring favorable terms for all parties involved. Well-versed in customer relationship management (CRM) to enhance customer satisfaction and loyalty. Proficient in project management, with a strong track record of planning and executing projects on time and within budget. Multicultural: Native Spanish and French - Professional Proficiency English.
-
Head Of Customer Success FrontProbance Nov 2024 - PresentSaint Cloud, Île-De-France, Fr
-
Customer Success DirectorActito Jan 2020 - May 2024Louvain-La-Neuve, BeResponsible for a client portfolio of nearly 100 clients located in France and Iberia, I am accountable for:- Developing and nurturing strong, long-lasting relationships with key client stakeholders to become a trusted advisor.- Understanding clients' business goals and utilizing this knowledge to drive product adoption, leading to client satisfaction and retention.- Identifying opportunities for account expansion and collaborating with marketing and product teams to achieve growth targets.Results:-Successfully transferred client projects and contracts from the acquired company SmartFocus to Actito. More than 20 clients in 2020.- Shifted in 2020 from a Customer Success-only philosophy to a Account & Success approach, improving NRR from 10% in 2020 to 20% in the following years. -
Director Of Project ServicesSelligent May 2017 - Nov 2019Nashville, Tennessee, Us- Management of a team responsible for product expertise, product integration, resource allocation, technical consulting and project management activities.- Represent Selligent in meetings with clients and partners during implementation and on-going phases, in addition to regular group client and partner regional events.- Directly responsible for managing the team’s successful onboarding of new clients and partners, escalation management for client and partner reported issues, client and partner retention, team profitability metrics, and oversight of project quality and duration, compared to plan.- Support Relationship Management in the extension of the Selligent product offering.- Support Sales and Partner Management in development of the regional market. Results: Improve belability teams rate from less than 30% to 60%. -
Account DirectorSmartfocus Dec 2011 - Apr 2017London, England, Gb- Managing teams of Account Management (focused in: marketing consulting / Sales / Up&cross sell services / Project management)- Assuring the Client Sales Spain quota is reached- Managing the Client Sales Forecast- In charge to ensure an excellent client service and increase the value of our client portfolio in a fast growing context (350% of growth in 2010) - Building and managing teams of Account Management and Production Executives for Spain and Portugal- E-marketing consultant - Project manager - Up&cross sell services - Trainer - Manage customer satisfaction - Pre sales- Sales- Building and managing teams of Production Executives for Spain and Portugal Results: Built a Customer Service department for the Iberia region from scratch, managing more than 200 clients, €4M ARR, and a team of 12 people. -
Senior Account ManagerEmailvision Dec 2008 - Aug 2010London, England, Gb- E-marketing consultant - Project manager - Up&cross sell services - Trainer - Manage customer satisfaction - Pre sales- Sales- Building and managing teams of Production Executifs for Spain and Portugal
-
Account ManagerEmailvision Feb 2006 - Dec 2008London, England, Gb- Account Manager : email marketing consultant - Project manager - Up&cross sell services - Trainer - Manage customer satisfaction
-
Traffic ManagerThe Benchmark Group Jun 2003 - Aug 2005- Selling and Managing display campaigns for the diferent websites of the Group.
Olivier Serres Skills
Olivier Serres Education Details
-
EsiaeGeneral -
Liceo Frances Luis Pasteur De BogotáHigh School Diploma
Frequently Asked Questions about Olivier Serres
What company does Olivier Serres work for?
Olivier Serres works for Probance
What is Olivier Serres's role at the current company?
Olivier Serres's current role is Head of Customer Success Front | B2C, Renewals.
What is Olivier Serres's email address?
Olivier Serres's email address is ol****@****ail.com
What schools did Olivier Serres attend?
Olivier Serres attended Esiae, Liceo Frances Luis Pasteur De Bogotá.
What skills is Olivier Serres known for?
Olivier Serres has skills like Web Marketing, E Commerce, Email Marketing, Marketing Automation, Marketing, Marketing Strategy, Direct Marketing, Crm, Affiliate Marketing, Online Marketing, Management, Social Media.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial