Head Of Customer Success Front
Current
Nov 2024 - Present
AeroLeads people directory · profile
Olivier Serres Email & Phone Number
Head of Customer Success Front | B2C, Renewals
at
Probance
1 work email found
@actito.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success Front | B2C, Renewals
Location
Barcelona, Catalonia, Spain
Who is Olivier Serres? Overview
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Quick answer
Olivier Serres is listed as Head of Customer Success Front | B2C, Renewals at Probance, based in Barcelona, Catalonia, Spain. AeroLeads shows a work email signal at actito.com and a matched LinkedIn profile for Olivier Serres.
Olivier Serres previously worked as Head of Customer Success Front at Probance and Customer Success Director at Actito. Olivier Serres holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Esiae.
Company email context
Email format at Probance
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{first}.{last}@actito.com
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Profile bio
About Olivier Serres
More than 18 years working in SaaS Marketing platforms helping businesses in Digital Transformation in France, IBERIA and LATAM.Knowledgeable in digital marketing techniques and experienced in relationship marketing, Software as a Service (SaaS) solutions and equipped with strong management skills. Additionally, I possess expertise in marketing automation to streamline and optimize marketing processes.Adept at developing business strategies to drive commercial success. Skilled in stakeholder relationship management, effectively building and maintaining positive relationships with various parties. Experienced in contract negotiation, ensuring favorable terms for all parties involved. Well-versed in customer relationship management (CRM) to enhance customer satisfaction and loyalty. Proficient in project management, with a strong track record of planning and executing projects on time and within budget. Multicultural: Native Spanish and French - Professional Proficiency English.
Listed skills include Web Marketing, E Commerce, Email Marketing, Marketing Automation, and 12 others.
Current workplace
Olivier Serres's current company
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7 roles
Olivier Serres work experience
A career timeline built from the work history available for this profile.
Customer Success Director
Responsible for a client portfolio of nearly 100 clients located in France and Iberia, I am accountable for:- Developing and nurturing strong, long-lasting relationships with key client stakeholders to become a trusted advisor.- Understanding clients' business goals and utilizing this knowledge to drive product adoption, leading to client satisfaction and retention.- Identifying opportunities for account expansion and collaborating with marketing and product teams to achieve growth targets.Results:-Successfully transferred client projects and contracts from the acquired company SmartFocus to Actito. More than 20 clients in 2020.- Shifted in 2020 from a Customer Success-only philosophy to a Account & Success approach, improving NRR from 10% in 2020 to 20% in the following years.
Jan 2020 - May 2024
Director Of Project Services
- Management of a team responsible for product expertise, product integration, resource allocation, technical consulting and project management activities.- Represent Selligent in meetings with clients and partners during implementation and on-going phases, in addition to regular group client and partner regional events.- Directly responsible for managing the team’s successful onboarding of new clients and partners, escalation management for client and partner reported issues, client and partner retention, team profitability metrics, and oversight of project quality and duration, compared to plan.- Support Relationship Management in the extension of the Selligent product offering.- Support Sales and Partner Management in development of the regional market. Results: Improve belability teams rate from less than 30% to 60%.
May 2017 - Nov 2019
Account Director
- Managing teams of Account Management (focused in: marketing consulting / Sales / Up&cross sell services / Project management)- Assuring the Client Sales Spain quota is reached- Managing the Client Sales Forecast- In charge to ensure an excellent client service and increase the value of our client portfolio in a fast growing context (350% of growth in 2010) - Building and managing teams of Account Management and Production Executives for Spain and Portugal- E-marketing consultant - Project manager - Up&cross sell services - Trainer - Manage customer satisfaction - Pre sales- Sales- Building and managing teams of Production Executives for Spain and Portugal Results: Built a Customer Service department for the Iberia region from scratch, managing more than 200 clients, €4M ARR, and a team of 12 people.
Dec 2011 - Apr 2017
Senior Account Manager
- E-marketing consultant - Project manager - Up&cross sell services - Trainer - Manage customer satisfaction - Pre sales- Sales- Building and managing teams of Production Executifs for Spain and Portugal
Dec 2008 - Aug 2010
Account Manager
- Account Manager : email marketing consultant - Project manager - Up&cross sell services - Trainer - Manage customer satisfaction
Feb 2006 - Dec 2008
Traffic Manager
The Benchmark Group
- Selling and Managing display campaigns for the diferent websites of the Group.
Jun 2003 - Aug 2005
2 education records
Olivier Serres education
Bachelor Of Business Administration - Bba, Business Administration And Management, General
Esiae
High School Diploma
Liceo Frances Luis Pasteur De Bogotá
FAQ
Frequently asked questions about Olivier Serres
Quick answers generated from the profile data available on this page.
What company does Olivier Serres work for?
Olivier Serres works for Probance.
What is Olivier Serres's role at Probance?
Olivier Serres is listed as Head of Customer Success Front | B2C, Renewals at Probance.
What is Olivier Serres's email address?
AeroLeads has found 1 work email signal at @actito.com for Olivier Serres at Probance.
Where is Olivier Serres based?
Olivier Serres is based in Barcelona, Catalonia, Spain while working with Probance.
What companies has Olivier Serres worked for?
Olivier Serres has worked for Probance, Actito, Selligent, Smartfocus, and Emailvision.
How can I contact Olivier Serres?
You can use AeroLeads to view verified contact signals for Olivier Serres at Probance, including work email, phone, and LinkedIn data when available.
What schools did Olivier Serres attend?
Olivier Serres holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Esiae.
What skills is Olivier Serres known for?
Olivier Serres is listed with skills including Web Marketing, E Commerce, Email Marketing, Marketing Automation, Marketing, Marketing Strategy, Direct Marketing, and Crm.
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