Julia Olson Email & Phone Number

Collected dental records to fulfill records requests from patients and outside offices, uploaded incoming records to patient files in electronic health records system, notated work in the proper manner. Gathered and properly disposed of physical records from former patients. Uploaded incoming physical and electronic dental insurance claims to claim payment.

Scottsdale, Arizona, United States

• Assisted patients at the front lobby, delivered care schedules, resolved problems, maintained efficient scheduling.
• Facilitated phone calls to provide outreach for Medical Center, provided resources, answered questions, and documented notes.
• Oversaw scanning and uploading of documents and maintained confidentiality for electronic health record system.
• Collaborated on assigned special projects from billing, labs, referrals, and administrative tasks.

• Serves as primary liaison for interested employers, approving all potential job opportunities for GCU students.
• Manages the department inbox and phone lines to interact with interested employers, answers questions, and directs them to necessary resources
• Documents and tracks communications with employers on levels of engagement
• Devised process of consolidating reports from multiple platforms for department-wide use
• Manages additional responsibilities during departmental personnel changes

Phoenix, Arizona, United States

• Represented GCU in a support capacity while engaging prospective students, parents, or high school administrators on the telephone
• Simplified processes for onboarding students, and provided additional support to better position students in the application process
• Organized time efficiently to exceed contact goal of fifty to seventy calls an hour
• Recovered negative experiences and transformed them into ones that encouraged prospective students

Hillsboro, Oregon, United States

- Created a welcoming experience by greeting every guest and making a connection with each oneduring all interactions and transactions.- Blended problem-solving and decision-making to positively impact the guest experienceand resolve guest concerns.- Worked to efficiently and clearly answer questions about the store and informed them about upcoming changes.

Forest Grove, Oregon, United States

• Trained new hires in best practices in their positions, consisting of specific pool rules, maintenance jobs, and front desk procedures
• Regularly taught group and private lessons during the school year and summer sessions
• Worked a variety of roles including front desk, lifeguarding, and maintenance
• Handled cash, card, and other transactions with customers, answered phones, followed procedures for signing customers up for lessons