Mitch O. Email & Phone Number

Seattle, Washington, United States

• Exhibited organizational skills and discretion by handling confidential information such as member records and legal documentation.
• Delivered exceptional customer service by addressing member requests and concerns, demonstrating empathy, and quickly resolving problems.
• Identified member needs with active listening and providing effective solutions. to appropriate individuals or departments.

Seattle, Washington, United States

• Managed a cross-functional team to accomplish daily and weekly deliverables including special projects requested by stakeholders.
• Collaborated and negotiated with vendors to oversee product development from ideation to launch.
• Created, documented, and implemented new company policies designed to streamline efficiency and increase overall organization.
• Developed store-wide promotions based on analyzed sales metrics to help meet weekly and monthly sales goals.
• Consulted with stakeholders and project team to develop Power Bi dashboard.
• Served as liaison for communication between retail team and stakeholders.

Seattle, Washington, United States

• Responsible for tracking and receiving all product shipments into our E-commerce content management system.
• Communicated heavily with vendors to ensure accuracy of all product shipments.
• Developed procedures for receiving shipments designed to minimize potential losses from broken products.
• Researched new vendors and established productive relationships to bring new products into our storefront.
• Coordinated with team members and stakeholders to oversee the implementation of improved store layout and floorplan.

Spokane, Washington, United States

• Trained and mentored new employees to utilize necessary software and procedures for our department.
• Optimized existing systems to improve the efficiency of online order pickups.
• Applied problem-solving skills to resolve customer inquiries and disputes, and escalated to management using appropriate channels when necessary.
• Processed large volume of transactions daily such as returns and purchases.

Bachelor Of Arts - Ba

Bachelor’S Degree